HP Photosmart C6383 User Manual

•Ink service capacity warning
•
Ink system failure
•
Check ink cartridges
•
Install printhead and then cartridges
•
Non-HP cartridge
•
Original HP ink depleted
•
Previously used genuine HP cartridge
•
Printhead appears to be missing or damaged
•
Printhead problem
•
Problem with printer preparation
•
Sensor issue
•
Ink cartridge is missing, incorrectly installed, or not intended for your product
•
Sensor failure
Alignment failed
Try the following solutions to resolve the issue. Solutions are listed in...

Solution 2: Contact HP supportSolution: You can continue to print from your product, but for optimum print quality
you should align the printhead. If the alignment still will not work and print quality is
unacceptable, contact HP su pport for service. Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: The print carriage or sensor was defective.
Calibration error
Try the following solutions to resolve the...

Solution 2: Contact HP supportSolution: You can continue to print from your product, but for optimum print quality
you should align the printhead. If the alignment still will not work and print quality is
unacceptable, contact HP support for service. Go to:
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Cause: The print carriage or sensor was defective.
Carriage stall
Try the following solutions to resolve the...

Solution 2: Remove objects blocking the pathSolution: Remove any objects, such as paper, that are blocking the print carriage
path. Then reset the product.
To clear the print carriage
1. Leave the product on and then disconnect the power cord and the USB cable
from the back of the product.
CAUTION: Make sure the product is on before disconnecting the power
cord. Failure to disconnect the power cord from the rear of the product can
cause damage when removing jammed paper. Do not reconnect the power
cord...

4.Close the ink cartridge access door.
5. Check for a paper jam in the back of the product.
6. Reconnect only the power cord. If the product does not automatically turn on,
press the On button.
NOTE: The product might go through a warm-up period of up to two minutes.
Lights might flash and the print carriage might move. Wait until this warm-up
period is complete before going to the next step.
7. Do one of the following, depending upon the state of the product:
• If the On button light is on and steady,...

If this did not solve the issue, try the next solution.
Solution 3: Ensure that the product is connected to a suitable power sourceSolution: Verify that the product is properly connected to a suitable power source.
To verify the product is connected to a suitable power source
1. Make sure that you are using the power cord provided with the product.
2. If the product is connected to a computer, make sure the computer has a
grounded (three-prong) power plug.
3. Make sure the power cord is firmly connected...

Cartridges in wrong slotSolution: Remove and reinsert the indicated ink cartridges into the correct slots by
matching color of cartridges to color and icon for each slot.
Printing cannot occur without one of each type of ink cartridge inserted into the correct
slot.
For more information, see:
“
Replace the ink cartridges” on page 123
Cause: The indicated ink cartridges were inserted into the wrong slots.
General printer error
Solution: Write down the error code provided in the message, and then contact...

If you are using ink cartridges that are not compatible with the product, replace the
indicated ink cartridges with ink cartridges that are compatible.
CAUTION:HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
If it appears that you are using the correct ink cartridges, proceed to the next solution.
For more information, see:
•“
Shop for ink supplies” on page 137
•“
Replace the ink cartridges” on page 123
Cause: The indicated ink cartridges were not intended...

Ink level warnings and indicators provide estimates for planning purposes only. When
you receive an ink alert message, consider having replacement ink cartridges
available to avoid possible printing delays.
For more information, see:
“
Replace the ink cartridges” on page 123
Cause: The indicated ink cartridges did not have enough ink to print properly.
Ink cartridge problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first...

3.Make sure the ink cart ridges are installed in the correct slots.
Match the shape of the icon and color of the ink cartridge with the slot that has
the same shaped icon and color.
4. Run your finger along the top of the ink cartridges to locate any cartridges that
are not snapped completely down.
5. Press down on any cartridges that are sticking up.
They should snap down into place.
6. If an ink cartridge was sti cking up and you were able to snap it back down into
place, close the ink cartridge...