HP Photosmart C6383 User Manual

9.Close the ink cartridge door, and check if the error message has gone away.
10. If you still receive the error message, turn the product off, and then on again.
Check to see if your ink cartridge is still under warranty and the end of warranty date
has not been reached.
• If the end of warranty date has been reached, purchase a new ink cartridge.
• If the end of warranty date has not been reached, contact HP support for service
or replacement.
Go to: 
www.hp.com/support .
If prompted, choose your...

To clean the sensor in the product
1.Gather swabs or a lint-free cloth to use for the cleaning procedure.
2. Make sure the product is turned on.
3. Open the ink cartridge access door by lifting from the front right of the product,
until the door  locks into place.
The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops moving before proceeding.
4.Locate the sensor inside the product.
The sensor is a square, black plastic part slightly larger than a pencil eraser,...

If the problem is not resolved, printing can continue, but the ink system behavior might
change.
CAUTION:The cleaning procedure should take only a few minutes. Make sure
that the ink cartridges are reinstalled in the product when instructed. Leaving them
outside of the product for an extended period of time can result in damage to the
ink cartridges.
To clean the sensor window on the ink cartridges
1. Gather swabs or a lint-free cloth to use for the cleaning procedure.
2. Make sure the product is turned...

b. Place the ink cartridge on a sheet of paper with the ink opening pointing up.
c. Repeat steps a and b for each ink cartridge.
5. For each ink cartridge, wipe the sensor window with a dry swab or lint-free cloth.
The sensor window is an area of clear plastic near the copper or gold-colored
metal contacts on the bottom of the ink cartridge. Try not to touch the metal
contacts.
6.Install each in k cartridge in its slot. Press it down until the tab snaps into place.
Match the color and icon on each ink...

Go to: www.hp.com/support.
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Cause: The sensor was defective.
Chapter 14
302 Troubleshooting
Troubleshooting
 

15 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP All-in-One.
This section contains the following topics:
•
Warranty
•
Ink cartridge warranty information
•
Support process
•
Before you call HP support
•
HP support by phone
•
Additional warranty options
•
HP Quick Exchange Service (Japan)
•
HP Korea customer support
•
Prepare the HP All-in-One for shipment
•
Pack the HP All-in-One
Warranty
For more information about the warranty, see the printed documentation that...

Support process
If you have a problem, follow these steps:
1.Check the documentation that came with the product.
2. Visit the HP online support Web site at 
www.hp.com/support . HP online support is available to
all HP customers. It is the fastest source for up-to-date product information and expert
assistance and includes  the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the product
• Valuable product and troubleshooting information for...

d. Be prepared to describe your problem in detail.
e . Have your serial number ready.
You can view the serial number by looking at the sticker on the rear side of the HP All-in-
One. The serial number is the 10-character code in the upper left corner of the sticker.
NOTE: The device serial number can also  be accessed using the HP Photosmart
software. To access the device serial number from the software, on the Windows
taskbar, click  Start > All Programs  > HP  > HP Solution Center . On the Help page,...

HP Quick Exchange Service (Japan)
For instructions on how to pack your product for exchange, see “Pack the HP All-in-One”
on page 308 .
HP Korea customer support
Chapter 15
306 HP warranty and support
HP warranty and support
 

Prepare the HP All-in-One for shipment
If, after contacting HP support or returning to the point of purchase, you are requested to send the
HP All-in-One in for service, make sure you remove and keep the following items before returning
your device:
• The control panel faceplate
• The power cord, USB cable, and any other cable connected to the HP All-in-One
CAUTION: The replacement HP All-in-One will not  be shipped with a power cord. Store
the power cord in a safe place until  the replacement HP...