HP Photosmart C6383 User Manual

c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step.
8. Make sure the latch handle is raised, and then reinsert the printhead.
9.Carefully lower the latch handle.
NOTE: Make sure you lower the latch handle before reinserting the ink
cartridges. Leaving the latch handle raised can result in incorrectly seated ink
cartridges and problems printing. The latch must remain down in order to
correctly install th e ink cartridges.
10.Using the colored shaped icons for help, slide...

Solution 2: Contact HP supportSolution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: There was a problem with the printhead.
Problem with printer preparation
Solution: Check the print quality of the current print job. If it is not satisfactory, it
could mean the internal clock failed and the product was not able to service the
printhead as scheduled. Try cleaning...

3.Open the ink cartridge access door by lifting from the front right of the product,
until the door  locks into place.
The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops moving before proceeding.
4.Locate the sensor inside the product.
The sensor is a square, black plastic part  slightly larger than a pencil eraser, just
to the left of the print carriage.
5. Wipe the sensor with a dry swab or lint-free cloth.
6. Close the ink cartridge access door, and check...

If the problem is not resolved, printing can continue, but the ink system behavior might
change.
CAUTION:The cleaning procedure should take only a few minutes. Make sure
that the ink cartridges are reinstalled in the product when instructed. Leaving them
outside of the product for an extended period of time can result in damage to the
ink cartridges.
To clean the sensor window on the ink cartridges
1. Gather swabs or a lint-free cloth to use for the cleaning procedure.
2. Make sure the product is turned...

b. Place the ink cartridge on a sheet of paper with the ink opening pointing up.
c. Repeat steps a and b for each ink cartridge.
5. For each ink cartridge, wipe the sensor window with a dry swab or lint-free cloth.
The sensor window is an area of clear plastic near the copper or gold-colored
metal contacts on the bottom of the ink cartridge. Try not to touch the metal
contacts.
6.Install each ink cartridge in its slot. Press it down until the tab snaps into place.
Match the color and icon on each ink...

Go to: www.hp.com/support.
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: The sensor was defective.
Ink cartridge is missing, incorrectly installed, or not intended for your product
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution...

The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops moving before proceeding.
3.Make sure the ink cartridges ar e installed in the correct slots.
Match the shape of the icon and color of the ink cartridge with the slot that has
the same shaped icon and color.
4. Run your finger along the top of the ink cartridges to locate any cartridges that
are not snapped completely down.
5. Press down on any cartridges that are sticking up.
They should snap down into...

10.Gently bend the tab away from the ink cartridge.
CAUTION: Be careful not to bend the tab out more than about 1.27 cm
(0.5 inches).
11. Reinstall the ink cartridge.
It should now snap down into place.
12.Close the ink cartridge access door, and check if the error message has gone
away.
13. If you still receive the error message, turn the product off, and then on again.
For more information, see:
“
Replace the ink cartridges” on page 123
Cause: One or more of the ink cartridges were not installed.
If...

If you still receive this message after cleaning the ink cartridge contacts, you might
have a damaged ink cartridge.
To clean the electrical contacts
1. Make sure the product is turned on.
2. Open the ink cartridge access door by lifting from the front right of the product,
until the door  locks into place.
The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops moving before proceeding.
3.Locate the ink cartridge that is indicated in the error message, and then...

4.Hold the ink cartridge by its sides with the bottom pointing up and locate the
electrical contacts on the ink cartridge.
The electrical contacts are four small re ctangles of copper or gold-colored metal
on the bottom of the ink cartridge.
1Ink window
2Electrical contacts
5. Wipe the contacts with a dry swab or lint-free cloth.
CAUTION: Be careful not to move any ink or other debris onto the clear
plastic ink window next to the contacts.
6. On the inside of the product, locate the contacts in the...