HP Photosmart C6383 User Manual

NOTE:HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of  using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
For more information, see:
“
Replace the ink cartridges” on page 123
Cause: The product detected non-HP ink.
Original HP ink depleted
Solution: Follow the prompts on the display to continue, or replace the indicated
ink cartridges....

NOTE:HP recommends that you do not leave the ink cartridge outside of the
printer for an extended period of time. If a used cartridge is installed, check the
print quality. If it is not satisfactory, run the cleaning procedure from the toolbox.
Cause: The genuine HP ink cartridge was previously used in some other product.
Printhead appears to be missing or damaged
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution...

3.Remove all of the ink cartridges and place them on a piece of paper with the ink
opening pointing up.
4.Lift the latch handle on the print carriage until it stops.
5.Remove the printhead by lifting it straight up.
Chapter 14
280 Troubleshooting
Troubleshooting
 

6.Clean the printhead.
There are three areas of the printhead that need to be cleaned: the plastic ramps
on both sides of the ink nozzles, the edge between the nozzles and the electrical
contacts, and the electrical contacts.
1Plastic ramps on the sides of the nozzles
2Edge between nozzles and contacts
3Electrical contacts
CAUTION: Touch the nozzle and the electrical contact areas  only with
cleaning materials and not with your finger.
To clean the printhead
a . Lightly dampen a clean, lint-free cloth...

b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and
debris from the edge between the nozzles and the contacts.
c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both
sides of the nozzles. Wipe away from the nozzles.
d. Wipe the previously cleaned areas dry with a dry lint-free cloth before
proceeding to the next step.
7. Clean the electrical contacts inside the product.
To clean the electrical contacts in the product
a. Lightly dampen a clean,...

c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step.
8. Make sure the latch handle is raised, and then reinsert the printhead.
9.Carefully lower the latch handle.
NOTE: Make sure you lower the latch ha ndle before reinserting the ink
cartridges. Leaving the latch handle raised can result in incorrectly seated ink
cartridges and problems printing. The latch must remain down in order to
correctly install th e ink cartridges.
10.Using the colored shaped icons for help, slide...

Solution 2: Contact HP supportSolution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Cause: There was a problem with the printhead or ink cartridges.
Printhead problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining...

3.Remove all of the ink cartridges and place them on a piece of paper with the ink
opening pointing up.
4.Lift the latch handle on the print carriage until it stops.
5.Remove the printhead by lifting it straight up.
Errors 285
Troubleshooting
 

6.Clean the printhead.
There are three areas of the printhead that need to be cleaned: the plastic ramps
on both sides of the ink nozzles, the edge between the nozzles and the electrical
contacts, and the electrical contacts.
1Plastic ramps on the sides of the nozzles
2Edge between nozzles and contacts
3Electrical contacts
CAUTION: Touch the nozzle and the electrical contact areas  only with
cleaning materials and not with your finger.
To clean the printhead
a . Lightly dampen a clean, lint-free cloth...

b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and
debris from the edge between the nozzles and the contacts.
c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both
sides of the nozzles. Wipe away from the nozzles.
d. Wipe the previously cleaned areas dry with a dry lint-free cloth before
proceeding to the next step.
7. Clean the electrical contacts inside the product.
To clean the electrical contacts in the product
a. Lightly dampen a clean,...