HP Photosmart C6383 User Manual

Solution 9: Run the Scan Diagnostic UtilitySolution: Download and run the  Scan Diagnostic utility to find and correct
problems with your product.
To download and run the Scan Diagnostic utility
1. Go to: 
www.hp.com  and click Software and driver downloads .
2. Select  Download drivers and software (and firmware) .
3. Type your product name and model number in the field provided, and then press
Enter .
4. Select the operating system of your computer where the HP software is installed.
5. Go to the...

handshake timing between HP product chipset and certain types of USB chipsets on
the computer.
To check the USB chipset and controller
1.On the Windows taskbar, click  Start, right-click  My Computer , and then click
Properties .
2. Click the  Hardware  tab, and then click  Device Manager.
3. Open  Universal Serial Bus Controllers  by clicking the plus sign (+) next to it.
4. Check if you have one of the following chipsets listed:
• SIS 7001 USB host controller
• ALI chipsets
• NEC universal host...

8.Make sure the power cord is firmly connected to both the product and the power
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
1Power connection
2Power cord and adaptor
3Power outlet
9.Turn on the product.
10. Print a printer status report to test the basic standalone functionality of the product.
See the following procedure for more information about printing a printer status
report.
11. Try to scan.
If the scan is successful, other USB devices connected to the...

3.Press the down arrow button to highlight  Tools, and then press  OK.
4. Press the down arrow button to highlight  Printer Status Report, and then press
OK .
The product prints a status report.
More information about using a USB hub
• Verify that the USB hub is a powered hub and the power adapter is plugged in.
Some powered hubs do not include the power adapter as a standard item.
• The hub must be plugged into a power source.
• Some hubs cannot handle more than four full-power USB devices. You can...

c. Remove all the items that are related to the HP Photosmart Software.
CAUTION: If the computer is manufactured by HP or Compaq,  do not
remove any applications other than those listed below.
• HP Imaging device functions
• HP Document Viewer
• HP Photosmart Essential
• HP Image Zone
• HP Photo and imaging gallery
• HP Photosmart, Officejet, Deskjet (with the product name and software version number)
• HP Software update
• HP Share to Web
• HP Solution Center
•HP Director
• HP Memories Disk Greeting...

h. Click  Apply, and then click  Close.
NOTE: If you receive a message stating  Access is denied while making
changes, click  OK and continue. The message will not prevent you from
making the changes.
i . Click  Restart to apply the changes to the computer during the next restart.
After the computer restarts, the  You’ve used system configuration utility
to make changes to the way windows starts  message appears.
j . Click the check box next to  Do not show this message again .
4. Run the  Disk Cleanup...

Unable to print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Print a printer status report
•
Solution 2: Clear the print queue
•
Solution 3: Disconnect and reconnect the USB cable
•
Solution 4: Verify that the product is set as the default printer
•
Solution 5: Check if the printer is paused or...

Solution 2: Clear the print queueSolution: Restart your computer to clear the print queue.
To clear the print queue
1. Restart your computer.
2. After the computer has restarted, check the print queue.
a. Depending upon your  operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click  Start, click  Control
Panel , and then click  Printers.
• Windows XP: On the Windows taskbar, click  Start, click  Control Panel ,
and then click  Printers and Faxes .
b . Double-click the...

After reconnecting the USB cable, the product should start printing the jobs in
queue.
NOTE:If you are connecting the product through a USB hub, make sure the
hub is turned on. If the hub is on, try connecting directly to your computer.
5. If the product does not start printing automatically, start another print job.
Cause: The product was not properly connected to the computer.
If this did not solve the issue, try the next solution.
Solution 4: Verify that the produc t is set as the default printer...

7.If the wrong driver is selected, select the correct driver from the  Driver drop-down
menu.
8. Click  OK to save your changes.
Cause: The product was not to be set as the default printer, or the wrong driver
might have been configured.
If this did not solve the issue, try the next solution.
Solution 5: Check if the printer is paused or offline
Solution: Check to make sure the product is not paused or offline.
To check if the printer is paused or offline
1. Depending upon your operating system, do one...