HP Photosmart C6383 User Manual

Cause:The print carriage was blocked.
Photo tray problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Load more paper in the photo tray
•
Solution 2: Make sure paper is loaded correctly in the photo tray
•
Solution 3: Remove excess paper from the photo tray
•
Solution 4: Make sure the sheets of paper...

Solution 4: Make sure the sheets of paper are not stuck togetherSolution: Remove the paper from the photo tray and shuffle the paper so it does
not stick together. Reload the paper into the photo tray and try printing again.
Cause: Two or more pieces of paper were stuck together.
If this did not solve the issue, try the next solution.
Solution 5: Make sure the photo paper is not curled Solution: If the photo paper is curled, place the paper in a plastic bag and gently
bend it the opposite direction of...

NOTE:Before starting to troubleshoot, make a copy to verify that the hardware is
functioning correctly. If you cannot make a copy, see  “
Troubleshooting”
on page 139  for more troubleshooting information.
Try each of the following so lutions separately. After completing  the steps for each
solution, try to scan again. If the product still does not work, then go to the next solution.
•
Solution 1: Verify if the software is installed correctly
•
Solution 2: Refresh the Windows Device Manager
•
Solution...

6.Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
NOTE: If you no longer have the installation CD, you can download the
software from 
www.hp.com/support .
7.Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
After you have reinstalled the software, try to scan again.
Cause: The...

Solution 3: Verify if the Digital Imaging Monitor is running
Solution: Verify that the  Digital Imaging Monitor  is running.
To check that the Digital  Imaging Monitor is running
1. Look for the  Digital Imaging Monitor  icon in the system tray at the lower right
side of the screen, near the time.
2. If the  Digital Imaging Monitor  icon is not present, restart the computer.
3. After the computer rest arts, try to scan again.
Cause: The Digital Imaging Monitor  was not running.
If this did not solve the...

Solution 5: Check the power supplySolution: Check the power supply.
To check the power supply
1. Make sure the power cord is firmly connected to both the product and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
1Power connection
2Power cord and adapter
3Power outlet
2.Make sure the product is turned on.
3. If the product is not receiving electrical power, connect it to another power outlet.
4. Turn off the product and reset it by disconnecting the power...

Solution 6: Check the USB connection between the product and the computerSolution: Check the USB connection between the product and the computer.If the
product is connected to the computer through a wired or wireless connection make
sure that the respective connections are active and the product is turned on.
To check the USB connection
1. Verify that the USB cable is securely plugged into the USB port on the back of
the product.
2. Make sure the other end of the USB cable is plugged into a USB port on...

8.Restart the computer.
9. After the computer restarts, try to scan again.
Cause: The product was not properly connected to the computer.
If this did not solve the issue, try the next solution.
Solution 7: Try scanning with Windows Image Acquisition (WIA) Solution: Try scanning with Windows Image Acquisition (WIA) instead of the
HP Solution Center.
To scan using WIA
1. Make sure the product is turned on.
2. Verify that the USB cable is securely plugged into the USB port on the back of
the product.
The...

Solution 8: Disable the Lexbces serviceSolution: Check if the  Lexbces service is started, and disable it.
If a Lexmark or Dell all-in-one device is connected with a USB cable to a computer
where product is installed, the HP software might not scan because the  Lexbces
service is running.
NOTE: This solution only applies if you have a Lexmark or Dell all-in-one.
To check for and disable the service
1.Log into Windows as an Administrator.
2. Press the  Ctrl + Alt  + Delete  to open the  Task Manager .
3....

g. Enter a filename for the backed up Registry.
HP suggests naming the file with the current date; for example: Registry
Backup 04_01_07.
h . Click  Save to save the Registry.
6. Edit the registry.
To edit the Registry
a. Select the  HKEY_LOCAL_MACHINE\System\CurrentControlSet
\Services\Spooler  Registry key.
Details of the Registry key appears on the pane to the right.
b . Check the  DependOnService  data string (in the pane on the right) to see if
lexbces  is listed in the  Data column.
c .If the...