HP PhotoSmart C6283 User Manual

Solution:Install the HP Photosmart Software that came with the HP All-in-One. If
it is installed, restart your computer.
To install the HP Photosmart Software
1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
2. When prompted, click  Install More Software  to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP All-in-One.
Cause: The HP All-in-One is turned off....

This section contains the following topics:
•
The computer is unable to discover the HP All-in-One
•
The Printer not Found screen appears during installation
The computer is unable to discover the HP All-in-One Cause: Cables are not connected properly.
Solution: Check the following cables to ensure they are connected properly.
• Cables between the HP All-in-One and the hub or router
• Cables between the hub or router and your computer
• Cables to and from your modem or HP All-in-One Internet connection...

To establish an active network connection
1.Check the cable connections from the HP All-in-One to your gateway, router, or
hub to ensure connections are secure.
2. If the connections are secure, press the  On button on the control panel to turn the
HP All-in-One off. Then turn off the power on your router or hub. Turn on the router
or hub first, and then press the  On button to turn the HP All-in-One on.
Cause: You were able to connect the HP All-in-One to the network previously, but
now it will not...

Solution:Check the following cables to ensure they are connected properly:
• Cables between the HP All-in-One and the hub or router
• Cables between the hub or router and your computer
• Cables to and from your modem or HP All-in-One Internet connection (if
applicable)
Cause: A firewall, anti-virus, or anti-spyware application is preventing the HP All-
in-One from accessing your computer.
Solution: Uninstall the HP All-in-One software, and then reboot your computer.
Temporarily disable anti-virus or...

If the self-test report shows a defect, try the following:
• Clean the ink cartridges automatically. For more information, see “
Clean the print
head” on page 103.
• If you are missing lines when you print, clean the electrical contacts. For more information, see  “
Clean the ink cartridge contacts” on page 104 .
• If the self-test report does not show a problem, investigate other causes, such as the
image file or software program.
For additional ink cartridge troubleshooting, visit the HP Web site at...

Solution:If the paper is too close to the print head during printing, the ink might be
smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a
mailing envelope. Make sure the paper lays flat in the input tray and is not wrinkled.
Ink is not filling the text or graphics completely
Cause: The Paper Type  setting is incorrect.
Solution: Change the  Paper Type setting to match the type of paper loaded in the
input tray.
For more information, see:
•“
Set the copy paper type” on...

NOTE:HP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable to
the use of non-HP ink will not be covered under warranty.
The text edges are jagged
Cause: The font is a custom size.
Solution: Some software applications offer custom fonts that have jagged edges
when enlarged or printed. Also, if you want to print bitmapped text, it might have
jagged edges when enlarged or printed.
Use TrueType or OpenType...

Solution:Load paper with the side you want to print on facing down. For example,
if you are loading glossy  photo paper, load the paper  with the glossy side down.
For more information, see:
“
Load paper” on page 36
Cause: You are using non-HP ink.
Solution: HP recommends that you use genuine HP ink cartridges. Genuine HP
ink cartridges are designed and tested with HP printers to help you easily produce
great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP ink....

If the problem persists, use the software you installed with the HP All-in-One or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“
Information on paper” on page 111
Cause:The print head needs to be cleaned.
Solution: Clean the print head, and then print a self-test report. Check the color
blocks in the report for any problems. If the  color blocks show print quality...

Cause:The Paper Type  setting is incorrect.
Solution: Change the  Paper Type setting to match the type of paper loaded in the
input tray.
For more information, see:
•“
Set the copy paper type” on page 87
•“
Set the paper type for printing” on page 47
Cause: Copying a poor-quality picture, such as a newspaper photo, causes bands,
checks, or stripes to appear on your copy. These are called moiré patterns.
Solution: To reduce moiré patterns, try placing one or more clear plastic sheet
protectors directly...