HP Photosmart C4599 User Manual

							
Cause:The original was placed incorrectly on the glass.
A borderless copy has white space around the edges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Scan, resize, and print the image
•
Solution 2: Use photo paper to make borderless copies
Solution 1: Scan, resize, and print the image Solution: When you make a borderless copy of a very small original, the product
enlarges the original up to a maximum percentage. This might leave white space
around the edges. (The maximum percentage varies by model.)
Depending on the size of the borderless copy you are trying to make, the minimum
size of the original varies. For example, you cannot enlarge a passport photo to create
a letter-size borderless copy.
If you want to make a borderless copy of a very small original, scan the original into
the computer, resize the image, and then print a borderless copy of the enlarged
image.
Cause: You were trying to make a borderless copy of a very small original.
If this did not solve the issue, try the next solution.
Solution 2: Use photo paper to make borderless copies Solution: Use photo paper to make borderless copies.
For more information, see:
•“
Load full-size paper or small-size photo paper” on page 34
•“
Recommended papers for printing and copying” on page 32
Cause: You were trying to make a borderless copy without using photo paper.
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Errors
If the product has an error, the lights on the product might flash, or an error message
might appear on your computer screen.
This section contains the following topics:
•
Product messages
•
File messages
•
General user messages
•
Paper messages
•
Power and connection messages
•
Print cartridge messages
Product messages
The following is a list of product-related error messages:
•
Carriage jam
•
Product stall error
•
Mechanism error
•
Carriage blocked
•
Door open
•
Firmware revision mismatch
•
Memory is full
•
Scanner failure
•
Scan errors
•
Unable to print
•
Product might not be correctly installed
•
Product was not found
•
Product could not find available scan destinations
•
Required software component was not found or was incorrectly installed
•
Error occurred while communicating with the product
•
Missing HP Photosmart Software
Carriage jam
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Clear the paper jam from the rear door
•
Solution 2: Clear the paper jam from the front
•
Solution 3: Make sure the print carriage can move freely
•
Solution 4: Verify that the product is properly connected to a power source
•
Solution 5: Print a self-test report
•
Solution 6: Reset the product
•
Solution 7: Contact HP support for service
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Solution 1: Clear the paper jam from the rear doorSolution: Clear the paper jam from the rear door.
For more information, see:
“
Clear paper jams” on page 114
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 2: Clear the paper jam from the front Solution: Turn off the product and open the print cartridge door to access the print
carriage area. Gently remove any paper that is stuck between the rollers, and then
turn on the product again.
If this did not solve the issue, try the next solution.
Cause: Paper was stuck in the front rollers.
If this did not solve the issue, try the next solution.
Solution 3: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the
print cartridge carriage will move freely from one side of the printer to the other. Do
not try to force it to move if  it is hung up on something.
CAUTION:Be careful not to  force the print cartridge carriage. If the carriage is
stuck, forcing it to move will damage the printer.
For more information, see:
“
Carriage stall” on page 216
Cause: The print carriage had stalled.
If this did not solve the issue, try the next solution.
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Solution 4: Verify that the product is properly connected to a power sourceSolution: Verify that the product is properly connected to a suitable power source.
To verify the product is connected to a suitable power source
1. Make sure that you are using the power cord provided with the product.
2. If the product is connected to a computer, make sure the computer has a
grounded (three-prong) power plug.
3. Make sure the power cord is firmly connected to both the product and the power
adaptor.
4. Plug the power cord directly into a power outlet.
1Power connection
2Power cord and adaptor
3Power outlet
5.Try to print from your computer.
If the product prints when plugged directly into a power outlet while disconnected
from any power strips or surge suppressors, the power strip or surge suppressor
might not be allowing sufficient voltage to reach the product.
6. If the product cannot print and the print carriage is still stalled, contact HP support
for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for
information on calling for technical support.
Cause: There might not be sufficient voltage for the product.
If this did not solve the issue, try the next solution.
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Solution 5: Print a self-test reportSolution: Print a self-test report to see if the product can print.
To print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the Cancel button and then press the  Start Copy Color button.
The product prints a self-test report, which  might indicate the source of the printing
problem. A sample of the ink test area of the report is shown below.
3. Make sure the test patterns show a complete grid and the thick color lines are
complete.
• If more than a few lines in a pattern are broken, this might indicate a problem
with the nozzles. You might need to clean the print cartridges.
• If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black or photo print cartridge in the right slot.
• If any of the color lines are missing, faded, streaked, or show lines, this might indicate a problem with the tri-color print cartridge in the left slot.
If the product can print a self-test report and can print from the computer (if applicable),
then there is no need to follow the remaining solutions, as the error message might
be false.
Cause: The error was false.
If this did not solve the issue, try the next solution.
Solution 6: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
To reset the product
1. Remove all paper loaded in the input tray.
2. Make sure that the product is turned on and remove the USB cable from the back
of the product.
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3.Open the print cartridge door.
The print carriage should move to the far right side of the product.
4. Remove the print cartridges and keep them aside carefully.
5. Close the print cartridge door.
6. Disconnect the power cord from the product and wait for 60 seconds.
7. Reconnect the power cord to the product.
8. Turn on the product by pressing the On button.
9. Open the print cartridge door.
The print carriage should move to the far right side of the product.
10. Reinsert the print cartridges in the appropriate slots.
11. Close the print cartridge door.
12. Load paper in the input tray.
13. If prompted, print a cartridge calibration page, and then scan it.
Cause: The product experienced an error and had to be reset.
If this did not solve the issue, try the next solution.
Solution 7: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
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Product stall error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Reset the product
•
Solution 2: Contact HP support
Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Wait
60 seconds, and then plug in the power cord. Turn on the product.
Cause: You needed to reset the product.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Cause: There was a problem with the product.
Mechanism error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Clear the paper jam
•
Solution 2: Remove objects that are blocking the print carriage
Solution 1: Clear the paper jam Solution: Clear the paper jam and remove any torn paper that remains in the
product.
For more information, see:
“
Clear paper jams” on page 114
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 2: Remove objects that are blocking the print carriage
Solution: Lower the print cartridge door to access the print carriage area. Remove
any objects that are blocking the print carriage, including any packing materials. Turn
off the product and then turn it on again.
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Cause:The print carriage was blocked.
Carriage blocked
Solution: Turn off the product and open the print cartridge door to access the print
carriage area. Remove any objects that are blocking the print carriage (including any
packing materials), and then turn on the product again.
Follow the prompts on the display to continue.
Cause: The print carriage was blocked.
Door open
Solution: Close the print cartridge door.
Cause:The print cartridge door was open.
Firmware revision mismatch
Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
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If prompted, choose your country/region, and then click Contact HP for information
on calling for te chnical support.
Cause: The revision number of the product firmware did not match the revision
number of the software.
Memory is full
Solution: Try making fewer co pies at a time.
Cause: The document you were copying exceeded the memory of the product.
Scanner failure
Solution: Turn off the product and then turn it on again. Restart your computer and
then try to scan again.
If the problem persists, try plugging the power cord directly into a power outlet rather
than a surge protector or power strip. If the problem continues, contact HP support.
Go to 
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
Cause: The product was busy or an unknown cause interrupted your scan.
Scan errors
Review this section if you receive an error such as one of the following:
•An error occurred communicating with the scanning device.
• The scanning device could not be initialized.
• The scanning device could not be found.
• An internal e rror has occurred.
• The computer cannot communicate with the scanning device.
NOTE: Before starting to troubleshoot, make a copy to verify that the hardware is
functioning correctly. If you cannot make a copy, see  “
Troubleshooting” on page 99
for more troubleshooting information.
Try each of the following so lutions separately. After completing  the steps for each
solution, try to scan again. If the product still does not work, then go to the next solution.
•
Solution 1: Verify if the software is installed correctly
•
Solution 2: Refresh the Windows Device Manager
•
Solution 3: Verify if the Digital Imaging Monitor is running
•
Solution 4: Check the status of the product in the HP Solution Center
•
Solution 5: Check the power supply
•
Solution 6: Check the USB connection between the product and the computer
•
Solution 7: Try scanning with Windows Image Acquisition (WIA)
•
Solution 8: Disable the Lexbces service
•
Solution 9: Run the Scan Diagnostic Utility
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•Solution 10: Download and install the unexpected internal error and communications
failure patch
•
Solution 11: Check the USB chipset and controller
•
Solution 12: Uninstall and then reinstall the software
Solution 1: Verify if the software is installed correctly Solution: Verify that the software  was installed correctly. Open the HP Solution
Center and verify that all the icons are present.
If the appropriate buttons for your product (such as  Make Copies) do not appear,
your installation might not be complete, and you might need to uninstall and then
reinstall the software. Do not simply delete the application files from your hard drive.
Make sure to remove them properly using the uninstall utility provided with the
software.
To uninstall and reinstall the software
1. On the Windows taskbar, click  Start, Settings , Control Panel  (or just Control
Panel ).
2. Double-click  Add/Remove Programs  (or click Uninstall a program ).
3. Select  HP Photosmart All-In-One Driver Software , and then click Change/
Remove .
Follow the onscreen instructions.
4. Disconnect the product from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
NOTE: If you no longer have the installation CD, you can download the
software from 
www.hp.com/support .
7.Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
After you have reinstalled the software, try to scan again.
Cause: The software installati on was not complete.
If this did not solve the issue, try the next solution.
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Troubleshooting