HP Photosmart C4599 User Manual

							
4.Click  Retry  to retry the connection.
5. Continue with the installation and restart the computer when prompted.
Cause: The USB connection between the product and the computer failed.
The registration screen does not appear
Solution: You can access the registration (Sign up now) screen from the Windows
taskbar by clicking  Start, pointing to  Programs or All Programs , HP , Photosmart
C4500 series , and then clicking  Product Registration .
Cause: The registration screen did not launch automatically.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not  simply delete the HP All-in-One application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the HP All-in-One.
To uninstall and reinstall the software
1. On the Windows taskbar, click  Start, Settings , Control Panel  (or just Control
Panel ).
2. Double-click  Add/Remove Programs  (or click Uninstall a program ).
3. Select  HP Photosmart All-In-One Driver Software , and then click Change/
Remove .
Follow the onscree n instructions.
4. Disconnect the product from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the
Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on the
CD-ROM drive and double-click it.
NOTE: If you no longer have the installation CD, you can download the software
from 
www.hp.com/support .
7.Follow the onscreen instructions and the instructions provided in the Start Here guide
that came with the product.
When the software installation is complete, the  HP Digital Imaging Monitor icon appears
in the Windows system tray.
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To verify that the software is properly installed, double-click the HP Solution Center icon
on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and
Scan Document ), the software has been properly installed.
Network troubleshooting
This section addresses proble ms you might encounter setting up a network. Check the
device display for spec ific error messages.
This section contains the following topics:
•
During wireless network setup you do not see the SSID (network name) displayed
•
Weak signal
•
Cannot connect to network during setup
•
Invalid WEP key duri ng wireless setup
•
Invalid passphrase during wireless setup
•
The Printer Not Found screen appears during installation
During wireless network setup you do not see the SSID (network name) displayed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the Broadcast SSID option
•
Solution 2: Establish a good signal between the product and wireless router
(infrastructure) or computer (ad hoc)
•
Solution 3: Check if your network name (SSID) is at the bottom of the SSID list
•
Solution 4: Unplug the Ethernet cable
Solution 1: Turn on the Broadcast SSID option Solution: Access the routers Embedded Web Server and turn on the  Broadcast
SSID  option. See the user guide that came with your wireless router for information
on how to access the Embedded Web Server and check the Broadcast SSID setting.
For more information, see:
“
Connect to an integrated wireless WLAN 802.11 network” on page 13
Network troubleshooting 109
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Cause:Your wireless router was not broadcasting its network name (SSID)
because the  Broadcast SSID  option was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Establish a good signal between the product and wireless router
(infrastructure) or computer (ad hoc)
Solution: In order to establish a good signal between the product and wireless
router (infrastructure) or computer (ad hoc), you might have to experiment a bit.
Assuming the equipment is functioning properly, try doing the following things
separately or in combination:
• If your computer or wireless router and the product are placed far apart, move
them closer together.
• If there are metal objects (such as a metal bookcase or refrigerator) in the
transmission path, clear the path between the product and the computer or
wireless router.
• If a cordless telephone, microwave, or other device that emits radio signals
transmitting at 2.4 GHz is nearby, move it farther away to reduce radio
interference.
• If your computer or wireless router is near an external wall, move them away from
the wall.
Cause: The wireless router (infrastructure) or computer (ad hoc) was too far from
the product or there was interference.
If this did not solve the issue, try the next solution.
Solution 3: Check if your network name  (SSID) is at the bottom of the SSID list
Solution: Press the down arrow to scroll to the bottom of the list. Infrastructure
entries are listed first, ad hoc last.
Cause: Your network name (SSID) was at the bottom of the SSID list that was
displayed when you installed the product on a wireless network.
If this did not solve the issue, try the next solution.
Solution 4: Unplug the Ethernet cable
Solution: When an Ethernet cable is plugged into the product, the wireless radio
turns off. Unplug the Ethernet cable.
Cause: An Ethernet cable was connected to the product.
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Weak signalSolution: In order to establish a good signal between the product and the wireless
router, you might have to experiment a bit. Assuming the equipment is functioning
properly, try doing the following things separately or in combination:
• If your computer or wireless router and the product are placed far apart, move
them closer together.
• If there are metal objects (such as a metal bookcase or refrigerator) in the
transmission path, clear the path between the product and the computer or
wireless router.
• If a cordless telephone, microwave, or other device that emits radio signals
transmitting at 2.4 GHz is nearby, move it farther away to reduce radio
interference.
• If your computer or wireless router is near an external wall, move them away from
the wall.
Cause: The product was too far away from the wireless router or there was
interference.
Cannot connect to network during setup
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the networked devices
•
Solution 2: Move the wireless router and the product closer together
•
Solution 3: Enter your network name (SSID) carefully
•
Solution 4: Disable MAC address filtering on your wireless router
Solution 1: Turn on the networked devices Solution: Turn on the networked devices, such as the wireless router for an
infrastructure network, or the computer for an ad hoc network. For more information
on how to turn on the wireless router, see the documentation that came with your
wireless router.
Cause: The equipment was not turned on.
If this did not solve the issue, try the next solution.
Solution 2: Move the wireless router and the product closer together Solution: Move the wireless router and the product closer together and then run
the wireless setup again.
For more information, see:
“
Set up the HP All-in-One on an integrated wireless (WLAN 802.11) network”
on page 12
Cause: The product was not receiving a signal.
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If this did not solve the issue, try the next solution.
Solution 3: Enter your network name (SSID) carefullySolution: Run the wireless setup process again and enter your network name
(SSID) carefully. Remember that the SSID is case-sensitive.
For more information, see:
“
Connect to an integrated wireless WLAN 802.11 network” on page 13
Cause: If you had manually entered your network name (SSID), you must have
entered it incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Disable MAC address filtering on your wireless router
Solution: Disable MAC address filtering on your wireless router until the product
has successfully connected to your network. If you re-enable MAC address filtering
on your wireless router, make sure the MAC address of the product is on the list of
acceptable MAC addresses.
Cause: The setting for MAC address filtering was enabled on your wireless router.
Invalid WEP key during wireless setup
Solution: During the wireless setup process, you might have entered the WEP key
incorrectly. Some wireless routers provide up to four WEP keys. The product uses
the first WEP key (selected by the wireless router as the default WEP key). Run the
wireless setup process again and be sure to use the first WEP key provided by the
wireless router. Enter the WEP key exactly as it appears in the wireless router
settings. The WEP key  is case sensitive.
If you do not know the WEP key, see the documentation that came with your wireless
router for information on how to access the routers Embedded Web Server. You can
find the WEP key by logging onto the routers Embedded Web Server using a
computer on the wireless network.
Cause: If you were using WEP security, you must have entered the WEP key
incorrectly during the wireless setup process.
Invalid passphrase during wireless setup
Solution: Run the wireless setup process again and enter the correct passphrase.
The passphrase is case-sensitive.
Cause: During the wireless setup process, you had entered the WPA passphrase
incorrectly.
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The Printer Not Found screen appears during installation
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Temporarily disable the anti-virus or anti-spyware applications
•
Solution 2: Temporarily disable the Virtual Private Network (VPN)
•
Solution 3: Turn on the product
Solution 1: Temporarily disable the anti-virus or anti-spyware applications Solution: Uninstall the product software, and then reboot your computer.
Temporarily disable anti-virus or anti-spyware applications, and then reinstall the
product software. You can re-enable your anti-virus or anti-spyware applications after
installation is complete. If  you see firewall pop-up messa ges, you must always accept
or allow the pop-up messages.
If the screen still appears, try uninstalling the product software, rebooting your
computer, and temporarily disabling your firewall before reinstalling the product
software. You can re-enable your firewall application after installation is complete. If
you still see firewall pop-up messages, you must always accept or allow the pop-up
messages.
For more information, see the documentation provided with the firewall software.
Cause: A firewall, anti-virus, or anti-spyware application was preventing the product
from accessing your computer.
If this did not solve the issue, try the next solution.
Solution 2: Temporarily disable the Virtual Private Network (VPN)
Solution: Temporarily disable the VPN before proceeding with the installation.
NOTE:The product functionality will be limited during VPN sessions.
Cause: An open VPN was preventing the product from accessing your computer.
If this did not solve the issue, try the next solution.
Solution 3: Turn on the product
Solution: Turn on the product.
Cause: The product was not turned on.
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Paper jams
To help avoid paper jams, follow these guidelines:
•Remove printed papers from the output tray frequently.
• Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a
resealable bag.
• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
• Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure
the paper-width guide does not bend the paper in the input tray.
• Do not force paper too far forward in the input tray.
• Use paper types that are recommended for the product.
This section contains the following topics:
•
Clear paper jams
•
Information on paper
Clear paper jams Solution: In case of a paper jam, check the rear door. You might need to clear the
paper jam from the rear door.
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
2.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the product. If you do not remove all the pieces of paper from the product,
more paper jams are likely to occur.
3. Replace the rear door. Gently push the door forward until it snaps into place.
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4.Press  OK on the control panel to continue the current job.
Cause: Paper had jammed in the product.
Information on paper
The HP All-in-One is designed to work well with most paper types. Test a variety of paper
types before buying a large quantity. Find a paper type that works well and is easy to
purchase. HP papers are designed for the best quality results. In addition, follow these
tips:
•Do not use paper that is too thin, that has a slick texture, or that stretches easily. It
can feed incorrectly through the paper path, causing paper jams.
• Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag.
• Do not leave unused photo paper in the input tray. The paper might start to curl, which
might reduce the quality of your printouts. Curled paper can also cause paper jams.
• Always hold photo paper by the edges. Fingerprints on photo paper can reduce print
quality.
• Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
• Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
• Store printed photos under glass or in a st orage book to prevent bleeding over time
from high humidity.
Print quality troubleshooting
Use this section to solve these print quality problems:
•
Wrong, inaccurate, or bleeding colors
•
Ink is not fillin g the text or graphics completely
•
The printout has a horizontal band of distortion near the bottom of a borderless print
•
Printouts have horizont al streaks or lines
•
Printouts are faded or have dull colors
•
Printouts seem blurry or fuzzy
•
Printouts have vertical streaks
•
Printouts are slanted or skewed
•
Ink streaks on the back of the paper
Print quality troubleshooting 115
Troubleshooting
 
						

							
•Paper is not picked up from the input tray
•
The text edges are jagged
Wrong, inaccurate, or bleeding colors
If your printout has one of the following print quality problems, try the solutions in this
section for help.
• Colors look different than what you expected.
For example, the colors in your graphic or photo look one way on your computer
screen but print out differently, or magenta was replaced with cyan in your printout.
• Colors run into each other, or look like they are smeared on the page. The edges
might have a feathering appearance instead of being sharp and defined.
Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other.
•
Solution 1: Make sure you are using genuine HP print cartridges
•
Solution 2: Make sure paper is loaded correctly in the input tray
•
Solution 3: Check the paper type
•
Solution 4: Check to see if the product is in ink-backup mode
•
Solution 5: Check the print settings
•
Solution 6: Clean or replace the print cartridges
Solution 1: Make sure you are using genuine HP print cartridges Solution: Check to see if your print cartridges are genuine HP print cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP pr inters to help you easily produce great
results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of  using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: Non-HP ink cartridges were being used.
If this did not solve the issue, try the next solution.
Solution 2: Make sure paper is loaded correctly in the input tray Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too
thick.
• Load paper with the side you want to print on facing down. For example, if you
are loading glossy photo p aper, load the paper with the glossy side down.
• Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is
too close to the print head during printing, the ink might be smeared. This can
happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope.
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For more information, see:
“
Load paper” on page 34
Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.
If this did not solve the issue, try the next solution.
Solution 3: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
For more information, see:
•“
Recommended papers for printing and copying” on page 32
•“
Information on paper” on page 115
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 4: Check to see if the product is in ink-backup mode Solution: Check to see if the the product is printing in ink-backup mode, with only
one print cartridge installed.
If the product is in ink-backup mode, text and photo quality will differ from those printed
when using both print cartridges.
If you are satisfied with the print quality, continue printing in ink-backup mode. Or,
replace the missing print cartridge.
For more information, see:
•“
Ink-backup mode” on page 86
•“
Replace the print cartridges” on page 81
Cause: A print cartridge was missing and the product was printing in ink-backup
mode.
If this did not solve the issue, try the next solution.
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Troubleshooting