HP Photosmart C4599 User Manual

							
If this did not solve the issue, try the next solution.
Solution 2: Turn on the productSolution: Turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 3: Turn on the computer Solution: Turn on the computer
Cause: The computer was turned off.
If this did not solve the issue, try the next solution.
Solution 4: Check the connection from the product to your computer
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
product is connected to the computer through a wireless connection, make sure that
the connection is active and the product is turned on.
For more information on setting up the product and connecting it to your computer,
see the Start Here guide that came with the product.
Cause: The product was not properly connected to the computer.
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Solution 5: To map the memory card to a network drive in windowsSolution:
To map the network drive
1.Turn on the product.
2. Print a network configuration page to get the name and IP address of the unit.
a. Press  Setup.
b . Use the arrow keys to select  Network.
c . Press  OK.
d . Press  Drive to view Network Settings.
e . Press  OK to print the network configuration page.
f . Press  OK until the main screen appears.
3. Right-click  My Computer  and then click  Map Network Drive .
A  Map Network Drive  dialog box opens.
4. In the  Drive dialog box, select an available drive letter.
5. In the  Path or Folder  text box, type the following:
\\< hostname of the unit from the network configuration page
>\Memory_Card
NOTE: Do not use Browse.
6.Select  Reconnect at logon .
7. Click  OK or Finish .
Cause: The memory card was not mapped to a network drive.
Scan troubleshooting
Use this section to solve these scan problems:
•
Scan halts
•
Scan fails
•
Scan fails because of insufficient computer memory
•
Scanned image is blank
•
Scanned image is incorrectly cropped
•
Scanned image has incorrect page layout
•
Scanned image shows dotted lines instead of text
•
Text format is incorrect
•
Text is incorrect or missing
•
The scan feature does not work
Scan halts Solution: Turn off the product and then turn it back on.
If this does not work, try changing the scan to a lower resolution.
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Cause:The computer system resour ces might have been low.
Scan fails
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on your computer
•
Solution 2: Connect your computer to the product with a standard USB cable
•
Solution 3: Install the HP Photosmart Software
•
Solution 4: Start the HP Photosmart Software
Solution 1: Turn on your computer Solution: Turn on your computer.
Cause: The computer was not turned on.
If this did not solve the issue, try the next solution.
Solution 2: Connect your computer to the product with a standard USB cable Solution: Connect your computer to the product with a standard USB cable.
For more information, see the Start Here guide.
Cause: Your computer was not connected to the product by a USB cable.
If this did not solve the issue, try the next solution.
Solution 3: Install the HP Photosmart Software Solution: Insert the HP Photosmart installation CD and install the software.
For more information, see the Start Here guide.
Cause: The HP Photosmart software might not have been installed.
If this did not solve the issue, try the next solution.
Solution 4: Start the HP Photosmart Software Solution: Start the software you installed with the product and try scanning again.
Cause: The HP Photosmart Software was installed, but was not running.
Scan fails because of insufficient computer memory
Solution: Close all programs that are not in use. This includes programs that run
in the background, such as screen savers and virus checkers. If you turn off your virus
checker, remember to turn it back on after you finish your scan.
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If this does not work, it might help to restart your computer. Some programs do not
release memory when you close them. Restarting your computer will clear the
memory.
If this problem occurs frequently, or if you encounter memory problems while using
other programs, you might need to add more memory to your computer. See the user
guide that came with your computer for more information.
Cause: Too many programs were running on your computer.
Scanned image is blank
Solution: Load your original print side down on the right front corner of the glass.
Cause:The original was placed incorrectly on the glass.
Scanned image is incorrectly cropped
Solution: The autocropping feature in the software crops anything that is not part
of the main image. Sometimes this might not be what you want. In that case, turn off
autocropping in the software and crop the scanned image manually, or not at all.
Cause: The software was set to automatically crop scanned pictures.
Scanned image has incorrect page layout
Solution: Turn off autocropping in the softwa re to retain the page layout.
Cause: Automatic cropping was changing the page layout.
Scanned image shows dotted lines instead of text
Solution: Make a black-and-white copy of the original and then scan the copy.
Cause: If you used the  Text image type to scan text that you planned to edit, the
scanner might not have recognized color text. The  Text image type scans at 300 x 300
dpi, in black and white.
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If you scanned an original that has graphics or artwork surrounding the text, the
scanner might not have recognized the text.
Text format is incorrect
Solution: Some applications cannot handle framed text formatting. Framed text is
one of the scan document settings in the so ftware. It maintains complex layouts, such
as multiple columns from a newsletter, by putting the text in different frames (boxes)
in the destination application. In the software, select the correct format so that the
scanned text layout and formatting are retained.
Cause: The scan document settin gs were incorrect.
Text is incorrect or missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Adjust the brightness in the software
•
Solution 2: Clean the glass and lid
•
Solution 3: Select the correct OCR language
Solution 1: Adjust the brightness in the software Solution: Adjust the brightness in the software, and then rescan the original.
Cause: The brightness was not set correctly.
If this did not solve the issue, try the next solution.
Solution 2: Clean the glass and lid Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe
the glass and the back of the document lid.
For more information, see:
•“
Clean the lid backing” on page 95
•“
Clean the glass” on page 95
Cause: Debris might have been stuck on the glass or on the back of the document
lid. The product interprets anything it detects on the glass as part of the image.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct OCR language
Solution: Select the correct OCR language in the software.
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NOTE:If you are using HP Photosmart Essential, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install
the OCR software, you must re-ins ert the software disk and select OCR under the
Custom  installation options.
Cause: The scan document settings were not  set to the correct optical character
recognition (OCR) language. The  OCR language tells the software how to interpret
the characters it sees in the original image. If the  OCR language does not match the
language in the original, the scanned text might be incomprehensible.
The scan feature does not work
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the computer
•
Solution 2: Check the cables
•
Solution 3: Install or reinstall the HP Photosmart Software
Solution 1: Turn on the computer Solution: Turn on the computer.
Cause: The computer was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Check the cables Solution: Check the cables that connect the product to your computer.If the product
is connected to the computer through a wireless connection, make sure that the
connection is active and the product is turned on.
Cause: The product was not connected to the computer.
If this did not solve the issue, try the next solution.
Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the product.
Cause: The software that came with the product was not installed or was not
running.
Copy troubleshooting
Use this section to solve these copy problems:
•
Nothing happens when I try to copy
•
Parts of the original do not appear or are cut off
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•Resize to Fit is not working as expected
•
The image is cropped when I make a borderless copy
•
The printout is blank
•
A borderless copy has white space around the edges
Nothing happens wh en I try to copy
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the product
•
Solution 2: Place the original correctly on the glass
•
Solution 3: Wait until the product completes the current operation
•
Solution 4: The product does not support the paper or envelope
•
Solution 5: Clear the paper jam
Solution 1: Turn on the product Solution: Look at the On button located on the product. If it is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the On button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Place the original correctly on the glass Solution: Load the original print side down on the right front corner of the glass as
shown below.
Cause: The original was placed incorrectly on the glass.
If this did not solve the issue, try the next solution.
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Solution 3: Wait until the product completes the current operation
Solution: Check the On light. If it is blinking, the product is busy.
Cause: The product was busy copying or printing.
If this did not solve the issue, try the next solution.
Solution 4: The product does not support the paper or envelope Solution: Do not use the product to copy onto envelopes or other papers it does
not support.
For more information, see:
“
Recommended papers for printing and copying” on page 32
Cause: The product did not recognize the paper type.
If this did not solve the issue, try the next solution.
Solution 5: Clear the paper jam Solution: Clear the paper jam and remove any torn paper that remains in the
product.
For more information, see:
“
Clear paper jams” on page 114
Cause: The product had a paper jam.
Parts of the original do not appear or are cut off
Solution: Load the original print side down on the right front corner of the glass as
shown below.
Cause: The original was placed incorrectly on the glass.
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Resize to Fit is not working as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Scan, enlarge, and then print a copy
•
Solution 2: Place the original correctly on the glass
•
Solution 3: Wipe the glass and the back of the document lid
Solution 1: Scan, enlarge, and then print a copy Solution: Resize to Fit  can only enlarge the original up to the maximum percentage
allowed by your model. For example, 200% might be the maximum enlargement
percentage allowed by your model. Enlarging a passport photo by 200% might not
enlarge it enough for it to fit a full-size page.
If you want to make a large copy of a small original, scan the original into the computer,
resize the image in the HP scanning software, and then print a copy of the enlarged
image.
Cause: You were trying to increase the size of an original that was too small.
If this did not solve the issue, try the next solution.
Solution 2: Place the original correctly on the glass Solution: Load the original print side down on the right front corner of the glass as
shown below.
Cause: The original was placed incorrectly on the glass.
If this did not solve the issue, try the next solution.
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Solution 3: Wipe the glass and the back of the document lidSolution: Turn off the product, unplug the power cord, and then use a soft cloth to
wipe the glass and the back of the document lid.
For more information, see:
•“
Clean the glass” on page 95
•“
Clean the lid backing” on page 95
Cause: Debris might have been stuck on the glass or on the back of the document
lid. The product interprets anything it detects on the glass as part of the image.
The image is cropped when I make a borderless copy
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Use Resize to Fit to enlarge the photo
•
Solution 2: Use Resize to Fit to reduce the original to fit on the paper
Solution 1: Use Resize to  Fit to enlarge the photo
Solution: If you want to enlarge a photo to fit a full-size page without cropping the
edges, use  Resize to Fit .
For more information, see:
“
Resize an original to fit onto letter or A4 paper” on page 75
Cause: The product cropped some of the image around the margins of the copy to
achieve a borderless print without changing the proportions of the original.
If this did not solve the issue, try the next solution.
Solution 2: Use Resize to Fit to re duce the original to fit on the paper
Solution: If your original is larger than  the paper in the input tray, use the  Resize
to Fit  feature to reduce your original to fit on the paper in the input tray.
For more information, see:
“
Resize an original to fit onto letter or A4 paper” on page 75
Cause: The original was larger than the paper in the input tray.
The printout is blank
Solution: Load the original print side down on the right front corner of the glass as
shown below.
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