HP Officejet Pro 8600 Premium User Manual

prints, a Print Quality Diagnostic page can help you determine if the printing system
is working correctly.
Solution 7: Contact HP supportSolution: Contact HP support for service.
Go to: 
www.hp.com/go/customercare. This website provides information and
utilities that can help you correct  many common printer problems.
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: There was a problem with the printhead.
Solve paper-feed...

• Remove excess media from the output tray. There is a limit to the number of sheetsthe tray can hold.
Pages are skewing
• Make sure the media loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the printer and reload the media correctly, making sure that
the paper guides are aligned correctly.
• Load media into the printer only when it is not printing.
• Remove and replace the duplexer.  Push the button on either side of the duplexer, and then remove the unit.
...

Solve copy problems
TIP:You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
•No copy came out
•
Copies are blank
•
Documents are missing or faded
•
Size is reduced
•
Copy quality is poor
•
Copy defects are apparent
•
The printer prints half a page, then ejects the paper
•
Paper mismatch
No copy came out
• Check the power
Make sure that the power cord is securely  connected, and the printer turned...

Documents are missing or faded
•Check the media
The media might not meet Hewlett- Packard media specifications (for example, the
media is too moist  or too rough). For mo re information, see 
Media specifications.
• Check the settings
The quality setting of  Fast (which produces draft- quality copies) might be
responsible for the missing or faded documents. Change to the  Normal or Best
setting.
• Check the original
 The accuracy of the copy depends on the quality and size of the original. Use
the Copy...

Copy defects are apparent
•Vertical white or faded stripes
The media might not meet Hewlett- Packard media specifications (for example, the
media is too moist  or too rough). For mo re information, see 
Media specifications.
• Too light or dark
Try adjusting the contrast and copy-quality  settings.
• Unwanted lines
The scanner glass, lid backing, or frame might need cleaning. For more
information, see 
Maintain the printer.
• Black dots or streaks
Ink, glue, correction fluid, or an unwanted substance...

Solve scan problems
TIP:You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
NOTE: If you are starting the scan from a computer, see the HP software Help for
troubleshooting information.
•Scanner did nothing
•
Scan takes too long
•
Part of the document did not scan or text is missing
•
Text cannot be edited
•
Error messages appear
•
Scanned image quality is poor
•
Scan defects are apparent
Scanner...

Part of the document did not scan or text is missing
•Check the original
 Make sure that you load ed the original correctly. For more information, see
Load an original on the scanner glass or Load an original in the automatic
document feeder (ADF).
 If you scanned the document from the  ADF, try scanning the document directly
from the scanner glass. For  more information, see 
Load an original on the
scanner glass.
 Colored backgrounds can cause images in the foreground to blend into the background....

 If you are using a separate OCR (optical character recognition) program, theOCR program might be linked to a word-processing program that does not
perform OCR tasks. For more information, see the documentation provided with
the OCR program.
 Make sure you have selected an OCR  language that corresponds to the
language used for the document you are scanning. For more information, see
the documentation provided with the OCR program.
• Check the originals
 When scanning documents as editable text, the...

 Make sure that the resolution and color set tings are correct for the type of scan job.
 For best results, use the scanner glass for scanning rather than the ADF.
Text or images on the back of a two-sided original appear in the scan
Two-sided originals can "bleed" text or images from the back side to the scan if the
originals are printed on media t hat is too thin or too transparent.
The scanned image is skewed (crooked)
The original might have been loaded incorrectly. Be sure to use the media...

Scan defects are apparent
•Blank pages
Make sure that the original document is placed correctly. Place the original
document face down on the flatbed scanner with the top-left corner of the
document located in the lower-right corner of the scanner glass.
• Too light or dark
 Try adjusting the settings. Be sure to  use the correct resolution and color
settings.
 The original image might be very light or dark or might be printed on colored paper.
• Unwanted lines
Ink, glue, correction fluid, or an...