HP Officejet Pro 8600 Premium User Manual

•The printer is having problems sending and receiving faxes
•
The printer is having problems sending a manual fax
•
The printer cannot receive  faxes, but can send faxes
•
The printer cannot  send faxes, but can receive faxes
•
Fax tones are  recorded on my answ ering machine
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The phone cord that came with my printer is not long enough
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Color faxes do not print
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The computer cannot rece ive faxes (Fax to PC and Fax to Mac)
The fax test failed
If you ran a fax test and the test failed, review the...

you experience problems faxing, contact HP support. Go to www.hp.com/go/
customercare. This website provides information and utilities that can help you
correct many common printer problems. If prompted, select your country/region,
and then click Contact HP for information on calling for technical support.
The "Fax Connected to Active Telephone Wall Jack" test failed
Solution:
• Check the connection between the telephone wall jack and the printer to makesure the phone cord is secure.
• Make sure...

Figure 9-1 Back view of the printer
12
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE"port
2. After you have connected the phone cord to the port labeled 1-LINE, run the fax
test again to make sure it passes and the printer is ready for faxing.
3. Try to send or receive a test fax.
• Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the...

connected to the port labeled 1-LINE on the back of the printer, and the other
end to your telephone wall jack, as shown in the illustration.
1
2
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE"port
If the phone cord that came with the printer is not long enough, you can use
a coupler to extend the length. You can purchase a coupler at an electronics
store that carries phone accessories. You also need another phone cord, which
can be a...

The "Dial Tone Detection" test failed
Solution:
• Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem,
disconnect everything from the phone line, and then run the test again. If the
Dial Tone Detection Test  passes without the other equipment, then one or
more pieces of the equipment is causing problems; try adding them back one at
a time and rerunning the test each ti me, until you identify which...

The "Fax Line Condition" test failedSolution:
• Make sure you connect the printer to an analog phone line or you cannot sendor receive faxes. To check if your phone line is digital, connect a regular analog
phone to the line and listen for a dial tone. If you do not hear a normal sounding
dial tone, it might be a phone line set  up for digital phones. Connect the printer
to an analog phone line and try sending or receiving a fax.
• Check the connection between the telephone wall jack and the...

example, you cannot use the printer for faxing if an extension phone is off the hook,
or if you are using a computer dial-up modem to send email or access the Internet.
The printer is having problems sending and receiving faxes
Solution: Make sure the printer is turned on. Look at the display on the printer. If
the display is blank and the 
 (Power button) light is not lit, the printer is turned off.
Make sure the power cord is firmly connected to the printer and plugged into
a power outlet. Press the...

can be a standard phone cord that you might already have in your home or
office.
• Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial
tone, call your local telephone company for service.
• Other equipment, which uses the same phone line as the printer, might be in use. For example, you cannot use the printer for faxing if an extension phone is
off the hook, or if you are using a computer dial-up...

The printer is having problems sending a manual faxSolution:
NOTE: This possible solution applies  only in the countries/regions that receive
a 2-wire phone cord in the box with t he printer, including: Argentina, Australia,
Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland,
Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal,
Russia, Saudi Arabia, Singapore, Spain,  Taiwan, Thailand, USA, Venezuela,
and Vietnam.
• Make sure the telephone you use to initi...

The printer cannot receive faxes, but can send faxesSolution:
• If you are not using a distinctive ring service, check to make sure that theDistinctive Ring  feature on the printer is set to  All Rings. For more
information, see 
Change the answer ring pattern for distinctive ring.
•If  Auto Answer  is set to Off, you need to receive faxes manually; otherwise,
the printer cannot receive the fax. Fo r information on receiving faxes manually,
see 
Receive a fax manually.
• If you have a voice mail service...