HP Officejet Pro 8600 Premium User Manual

 Disconnect the answering machine and then try receiving a fax. If faxing is
successful without the answering machine, the answering machine might
be causing the problem.
 Reconnect the answ ering machine and record your outgoing message
again. Record a message that is  approximately 10 seconds in duration.
Speak slowly and at a low volume  when recording your message. Leave at
least 5 seconds of silence at the end of the voice message. There should
be no background noise when recording this silent...

The printer cannot send faxes, but can receive faxesSolution:
• The printer might be dialing too fast or too soon. You might need to insert somepauses in the nu mber sequence. For example, if you need  to access an outside
line before dialing the phone number, insert a pause following the access
number. If your number is 95555555, and 9 accesses an outside line, you might
insert pauses as follows: 9-555-5555. To enter a pause in the fax number you
are typing, touch the  Space (#) button repeatedly, until...

store that carries phone accessories. You also need another phone cord, which
can be a standard phone cord that you might already have in your home or office.
TIP:If the printer came with a 2-wire phone cord adaptor, you can use it with
a 4-wire phone cord to extend the length. For information on using the 2-wire
phone cord adaptor, see the documentation that came with it.
To extend your phone cord
1. Using the phone cord supplied in the box with the printer, connect one end to
the coupler, then connect...

Solve problems using Web Services
If you are having problems using Web Services, such as HP ePrint and Printer Apps,
check the following:
• Make sure the printer is connected to the Internet using an Ethernet or wirelessconnection.
NOTE: You cannot use these web features if the printer is connected using a
USB cable.
• Make sure the latest product updates have been installed on the printer. For more
information, see 
Update the printer.
• Make sure Web Services is enabled on t he printer. For more...

Solve problems using HP websites
If you are having problems using HP websites from your computer, check the following:
• Make sure the computer that you are using is connected to the Internet.
• Make sure the web browser meets the minimum system requirements. For more
information, see 
HP website sp ecifications.
• If your web browser uses any proxy settings to connect to  the Internet, try turning
off these settings. For more information, see the documentation provided with your
web browser.
Solve HP...

• If you are connecting the printer using an Ethernet cable, make sure you are notconnecting the printer using  a phone cord or a crossove r cable to connect the
printer to the network and that the Et hernet cable is securely connected to the
printer. For more information, see 
Solve wired (Ethernet) network problems.
• If you are connecting the  printer using a wireless connection, make sure the
wireless network is functioning  properly. For more information, see 
Solve wireless
problems.
The server...

The printer cannot create a unique filename using the assigned prefix and suffix
or the filename prefix has not been set up correctly
• The printer can create up to 9,999 files using the same prefix and suffix. If you have scanned many files to a folder, change the prefix.
• Make sure the filename prefix uses only the  letters or characters supported by the
operating system. For more information, see the documentation available with the
operating system.
Unable to scan to email
NOTE: Scan to Email is...

NOTE:Fax to Email is only supported by HP Officejet Pro 8600 Plus and HP
Officejet Pro  8600 Premium.
The computer where th e network folder is located is turned off
If you are using Fax to Network Fol der, make sure the computer selected to receive
faxes is switched on at all times  and connected to the network.
The network folder has not  been set up correctly
If you are using Fax to Network Folder, verify the following:
• Make sure the folder is crea ted on the server. For more information, see the...

To enable the correct time to be reported on faxes during Daylight Savings Time, use
the EWS to manually change the  time zone used by the printer to one that reflects the
correct time:
 Open the EWS. For more information, see 
To open the embedded web server.
 Click the  Settings tab, and then, under  Preferences, click Time Zone .
 Select the time zone t hat corresponds to the correct time (typically a time zone that
is one hour ahead of yours).
NOTE: When your country/regio n returns to Standard...

The printer cannot read photos on the memory device
Check the memory device
The memory device might be corrupt.
Solve wired (Ethernet) network problems
TIP:You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
If you are unable to  connect the printer to your wired  (Ethernet) network, perform one
or more of the following tasks.
NOTE: After correcting any of the following, run the installation...