HP Officejet Pro 8600 Premium User Manual

							prints, a Print Quality Diagnostic page can help you determine if the printing system
is working correctly.
Solution 7: Contact HP supportSolution: Contact HP support for service.
Go to: 
www.hp.com/go/customercare. This website provides information and
utilities that can help you correct  many common printer problems.
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: There was a problem with the printhead.
Solve paper-feed problems
TIP:You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
Media is not supported for the printer or tray
Use only media that  is supported for the printer and  the tray being used. For more
information, see 
Media speci fications.
Media is not picked up from a tray
• Make sure media is loaded in the tray. For more information, see 
Load media. Fan
the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.
• Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.
Media is not coming out correctly
• Make sure the output tray extender is fully extended; otherwise, printed pages may fall off the printer.
Solve paper-feed problems 107
 
						

							• Remove excess media from the output tray. There is a limit to the number of sheetsthe tray can hold.
Pages are skewing
• Make sure the media loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the printer and reload the media correctly, making sure that
the paper guides are aligned correctly.
• Load media into the printer only when it is not printing.
• Remove and replace the duplexer.  Push the button on either side of the duplexer, and then remove the unit.
 Reinsert the duplexer into the printer.
Multiple pages are  being picked up
• Fan the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.
• Make sure the tray is not overloaded with paper.
• When using thin special media, make sure that the tray is completely loaded. If you are using special media that is only avail able in small quantities, try placing the
special media on top of other paper of the same size to help fill the tray. (Some
media is picked up more easily if the tray is full.)
• If you are using thick special  media (such as brochure paper), load media so that
the tray is between 1/4 and 3/4 full. If necessary, place the media on top
of other paper of the same  size so that the stack height is within this range.
• Use HP media for optimum  performance and efficiency.
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108 Solve a problem
 
						

							Solve copy problems
TIP:You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
•No copy came out
•
Copies are blank
•
Documents are missing or faded
•
Size is reduced
•
Copy quality is poor
•
Copy defects are apparent
•
The printer prints half a page, then ejects the paper
•
Paper mismatch
No copy came out
• Check the power
Make sure that the power cord is securely  connected, and the printer turned on.
• Check the status of the printer
 The printer might be busy with anothe r job. Check the control-panel display for
information about the status of jobs. Wait for any job that is processing to finish.
 The printer might be jammed. Check for jams. See 
Clear jams.
• Check the trays
Make sure that media is loaded. For more information, see 
Load media
Copies are blank
•Check the media
The media might not meet Hewlett- Packard media specifications (for example, the
media is too moist  or too rough). For mo re information, see 
Media specifications.
• Check the settings
The contrast setting might be set too light. On the printer control panel, touch
Copy , touch  Lighter Darker , and then use the arrows to create darker copies.
• Check the trays
If you are copying from  the automatic document feed er (ADF), make sure that the
originals have been loaded correctly. For more information, see 
Load an original in
the automatic docume nt feeder (ADF).
Solve copy problems 109
 
						

							Documents are missing or faded
•Check the media
The media might not meet Hewlett- Packard media specifications (for example, the
media is too moist  or too rough). For mo re information, see 
Media specifications.
• Check the settings
The quality setting of  Fast (which produces draft- quality copies) might be
responsible for the missing or faded documents. Change to the  Normal or Best
setting.
• Check the original
 The accuracy of the copy depends on the quality and size of the original. Use
the Copy  menu to adjust the brightness of the copy. If the original is too light,
the copy might not be able to compensate, even if you adjust the contrast.
 Colored backgrounds might cause images in the foreground to blend into the background, or the background might appear in a different shade.
 If you are copying a borderless origina l, load the original on the scanner glass,
not the ADF. For more information, see 
Load an original on the scanner glass.
 If you are copying a photo, be sure to load it on the scanner glass as indicated by the icon on the scan bed.
Size is reduced
• The reduce/enlarge or other copy feature might have been set from the printercontrol panel to reduce the scanned image. Check the settings for the copy job to
make sure that they are for normal size.
• The HP software settings might be set to reduce the scanned image. Change the settings, if needed. Se e the onscreen Help for the HP software for more
information.
Copy quality is poor 
• Take steps to improve the copy quality
 Use quality originals.
 Load the media correctly. If the media is loaded incorrectly, it might skew,
causing unclear images. For more information, see 
Load media.
 Use or make a carrier sheet  to protect your originals.
• Check the printer
 The scanner lid might not be closed correctly.
 The scanner glass or lid backing might need cleaning. For more information,
see 
Maintain the printer.
 The automatic document feeder (ADF) might need cleaning. For more information, see 
Maintain the printer.
• Print a Print Quality Diagnostic Page and follow the instructions on the page to resolve poor quality copy problems. For more information, see 
Print quality
troubleshooting.
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110 Solve a problem
 
						

							Copy defects are apparent
•Vertical white or faded stripes
The media might not meet Hewlett- Packard media specifications (for example, the
media is too moist  or too rough). For mo re information, see 
Media specifications.
• Too light or dark
Try adjusting the contrast and copy-quality  settings.
• Unwanted lines
The scanner glass, lid backing, or frame might need cleaning. For more
information, see 
Maintain the printer.
• Black dots or streaks
Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass
or lid backing. Try cleaning the printer. For more information, see 
Maintain the
printer.
• Copy is slanted or skewed
If you are using the automatic document feeder (ADF), check the following:
 Make sure that the ADF input tray is not too full.
 Make sure that the ADF width adjusters are snug against the sides of the
media.
• Unclear text
 Try adjusting the contrast  and copy-quality settings.
 The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more
information, see 
Change copy settings.
• Incompletely filled text or graphics
Try adjusting the contrast and copy-quality  settings.
• Large, black typefaces look splotchy (not smooth)
The default enhancement setting might not be suitable for the job. Check the
setting and change it to enhance text or photographs, if needed. For more
information, see 
Change copy settings.
• Horizontal grainy or white bands in  light-gray to medium-gray areas
The default enhancement setting might not be suitable for the job. Check the
setting and change it to enhance text or photographs, if needed. For more
information, see 
Change copy settings.
The printer prints half a page, then ejects the paper
Check the ink cartridges
Make sure the correct ink cartridges are installed and  the ink cartridges are not low on
ink. For more information, see 
Printer management tools and Understand the Printer
Status Report.
HP cannot guarantee the quality of non-HP ink cartridges.
Paper mismatch
Check the settings
Verify that the loaded media size and type matches the control panel settings.
Solve copy problems 111
 
						

							Solve scan problems
TIP:You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
NOTE: If you are starting the scan from a computer, see the HP software Help for
troubleshooting information.
•Scanner did nothing
•
Scan takes too long
•
Part of the document did not scan or text is missing
•
Text cannot be edited
•
Error messages appear
•
Scanned image quality is poor
•
Scan defects are apparent
Scanner did nothing
• Check the original
Make sure that the original is loaded correctly. For more information, see 
Load an
original in the automatic document feeder (ADF) or Load an original on the scanner
glass.
• Check the printer
The printer might be coming out of Sleep mode after a period of inactivity, which
delays processing a short while. Wait until the printer displays the Home screen.
• Check the HP software
Make sure the HP software provided with the printer is installed correctly.
Scan takes too long
•Check the settings
 If you set the resolution  too high, the scan job takes lo nger and results in larger
files. To obtain good results, do not use a resolution that is higher than needed.
You can lower the resolution to scan more quickly.
 If you acquire an image through TWAIN, you can change the settings so that the original scans in black and white. See the onscreen Help for the TWAIN
program for information.
• Check the status of the printer
If you sent a print or copy job before you tried to scan, the scan starts if the scanner
is not busy. However, the printing and scanning pro cesses share memory, which
means that the scan might be slower.
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112 Solve a problem
 
						

							Part of the document did not scan or text is missing
•Check the original
 Make sure that you load ed the original correctly. For more information, see
Load an original on the scanner glass or Load an original in the automatic
document feeder (ADF).
 If you scanned the document from the  ADF, try scanning the document directly
from the scanner glass. For  more information, see 
Load an original on the
scanner glass.
 Colored backgrounds can cause images in the foreground to blend into the background. Try adjusting the settings before you scan the original, or try
enhancing the image after you scan the original.
• Check the settings
 Make sure that the input media size is large enough for the original that you are
scanning.
 If you are using the HP Printer Software, the default settings in the HP Printer Software might be set to  automatically perform a sp ecific task other than the
one that you are attempting. See the onscreen Help for the HP Printer Software
for instructions about changing the properties.
Text cannot be edited
• Check the settings
 Make sure that the OCR has been installed.
Windows : On the computer desktop, click  Start, select  Programs  or All
Programs , click HP, select your printer name, and then click  Printer Setup &
Software . Click Add More Software , click Customize Software Selections ,
and make sure the O CR option is selected.
Mac OS X : If you have installed the HP softw are using the Minimum installation
option, the OCR software might not have been installed. To install this software,
open HP Utility. (For more information, see 
HP Utility (Mac OS X).) Click the
Applications  icon on the HP Utility toolbar, double-click  HP Setup Assistant,
and then follow th e onscreen instructions.
 When you scan the original, make sure that you select a document type in the software that creates editable text. If  text is classified as a graphic, it is not
converted to text.
Solve scan problems 113
 
						

							 If you are using a separate OCR (optical character recognition) program, theOCR program might be linked to a word-processing program that does not
perform OCR tasks. For more information, see the documentation provided with
the OCR program.
 Make sure you have selected an OCR  language that corresponds to the
language used for the document you are scanning. For more information, see
the documentation provided with the OCR program.
• Check the originals
 When scanning documents as editable text, the original must be loaded into the
scan tray with the top forward and face down. Also, make sure the document is
not skewed. For more information, see 
Load an original on the scanner glass.
 The software might not recognize  text that is tightly spaced. For example, if the
text that the software convert s has missing or combined characte rs, "rn" might
appear as "m."
 The accuracy of the software depend s on the image quality, text size, and
structure of the original and the quality of the scan itself. Make sure that your
original has good image quality.
 Colored backgrounds can cause images in the foreground to blend too much.
Error messages appear
• Unable to activate TWAIN source  or An error occurred while acquiring the
image
 If you are acquiring an  image from another device,  such as a digital camera or
another scanner, make sure that the other device is TWAIN-compliant. Devices
that are not TWAIN-compliant do not wo rk with the HP software provided with
the printer.
 If you are using a USB connection, make sure that you have connected the USB Device Cable to th e correct port on the back of your computer.
 Verify that the correct TWAIN source is selected. In the HP software, check the TWAIN source by selecting  Select Scanner on the File menu.
• Reload document and then restart job
Touch  OK on the printer control panel, and then reload the remaining documents in
the ADF. For more information see 
Load an original in the automatic document
feeder (ADF).
Scanned image quality is poor
The original is a second-generation photo or picture
Reprinted photographs, such as those in newspapers or magazines, are printed by
using tiny dots of ink that make an interpretation of the original photograph, which
degrades the quality. Often, the ink dots form unwanted patterns that can be detected
when the image is scanned or printed or when the image appears on a screen. If the
following suggestions do not solve the problem, you might need to use a better-quality
version of the original.
 To eliminate the patterns, try reducing the size of the image after scanning.
 Print the scanned image to see if the quality is better.
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114 Solve a problem
 
						

							 Make sure that the resolution and color set tings are correct for the type of scan job.
 For best results, use the scanner glass for scanning rather than the ADF.
Text or images on the back of a two-sided original appear in the scan
Two-sided originals can "bleed" text or images from the back side to the scan if the
originals are printed on media t hat is too thin or too transparent.
The scanned image is skewed (crooked)
The original might have been loaded incorrectly. Be sure to use the media guides when
you load the originals into the ADF. For more information, see 
Load an original in the
automatic document feeder (ADF).
For best results, use the scanner glass for scanning rather than the ADF.
The image quality is better when printed
The image that appears on the screen is not always an accurate representation of the
quality of the scan.
 Try adjusting your computer monitor settings to use more colors (or levels of gray). In Windows, you typically make this adjustment by opening  Display on the
Windows control panel.
 Try adjusting the resolution and color settings.
The scanned image shows blots, lines, vertical white stripes, or other defects
 If the scanner glass is dirty, the image produced does not have optimum clarity. For cleaning instructions, see 
Maintain the printer.
 The defects might be on the original and are not a result of the scanning process.
Graphics look different from the original
Scan at a higher resolution.
NOTE: Scanning at high resolution can take a long time, and it can take up a large
amount of space on your computer.
Take steps to improve the scan quality
 Use the glass to scan  rather than the ADF.
 Use high-quality originals.
 Place the media correctly. If the media is placed incorrectly on the scanner glass, it might skew, which causes unclear images. For more information, see 
Load an
original on the scanner glass.
 Adjust the HP softwa re settings according to how you plan to use the scanned
page.
 Use or make a carrier shee t to protect your originals.
 Clean the scanner glass. Fo r more information, see 
Clean the scanner glass.
Solve scan problems 115
 
						

							Scan defects are apparent
•Blank pages
Make sure that the original document is placed correctly. Place the original
document face down on the flatbed scanner with the top-left corner of the
document located in the lower-right corner of the scanner glass.
• Too light or dark
 Try adjusting the settings. Be sure to  use the correct resolution and color
settings.
 The original image might be very light or dark or might be printed on colored paper.
• Unwanted lines
Ink, glue, correction fluid, or an unwanted substance might be on the scanner
glass. Try cleaning th e scanner glass. For mo re information, see 
Maintain the
printer.
• Black dots or streaks
 Ink, glue, correction fluid, or an unwanted substance might be on the scanner
glass; the scanner glass might be dirty or scratched; or the lid backing might be
dirty. Try cleaning the scanner glass and lid backing. For more information, see
Maintain the printer. If cleaning does not correct the problem, the scanner glass
or lid backing might need to be replaced.
 The defects might be on the original and are not a result of the scanning process.
• Unclear text
Try adjusting the settin gs. Make sure that the resolution and color settings are
correct.
• Size is reduced
The HP software settings might be set to reduce the scanned image. See the HP
printer software Help for more information about changing the settings.
Solve fax problems
This section contains fax setup troubleshooting information for the printer. If the printer
is not set up correctly for faxing, you might experience problems when sending faxes,
receiving faxes, or both.
If you are having faxing problems, you can print a fax test report to check the status of
the printer. The test fails if the  printer is not set up correctly fo r faxing. Perform this test
after you have completed setting up the printer for faxing. For more information, see
Test fax setup.
If the test fails, review the report for information on how to fix any problems found. For
more information, see 
The fax test failed.
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
•The fax test failed
•
The display always sh ows Phone Off Hook
Chapter 9
116 Solve a problem