HP Officejet Pro 8600 Premium User Manual

							 Make sure the printer is installed on the same subnet as the computers that usethe printer.
 If the installation program cannot discover the printer, print the network configuration page and enter the IP address manually in the installation
program. For more information, see 
Understand the ne twork configuration
page.
• If you are using a computer running Windows, make sure that the network ports created in the printer driver  match the printer IP address:
 Print the printer’s network configuration page.
 Click  Start, then click  Printers or Printers and Faxes .
- Or -
Click  Start, click  Control Panel , and then double-click  Printers.
 Right-click the printer icon, click  Properties, and then click the  Ports tab.
 Select the TCP/IP port for  the printer, and then click Configure Port.
 Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the network configuration page. If the IP addresses are
different, change the IP address in the dialog box to match the address on the
network configuration page.
 Click  OK twice to save the settings and close the dialog boxes.
Problems connecting to a wired network
• If the Link  light on the network connector does not turn on, make sure that all of the
“General network troubleshooting” conditions are met.
• Though it is not recommended that you assign the printer with a static IP address, you might resolve some installation problems (such as a conflict with a personal
firewall) by doing so.
To reset the printer's network settings
1. Touch 
 (right arrow), touch  Network, touch Restore Network Defaults , and then
select  Yes. A message appears stating that the network defaults have been
restored.
2. Touch 
 (right arrow), touch  Setup, select  Reports , and then select  Print Network
Configuration Page  to print the network configuration page and verify that the
network settings  have been reset.
Understand the Printer Status Report
Use the printer status report to view current printer information and ink cartridge status.
Also use the printer status report to help you troubleshoot problems with the printer.
The printer status report also contains a log of recent events.
Understand the Printer Status Report 147
 
						

							If you need to call HP, it is often useful to print the printer status report before calling.
1. Printer Information: Shows printer information (such as the printer name, model
number, serial numb er, and firmware version number), the accessories that are
installed (such as the duplexer), and the number of pages printed from the trays
and accessories.
2. Ink Delivery System Information:  Shows the estimated ink levels (represented in
graphical form as gaug es) and the part numbers and  warranty expiration dates for
the ink cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having
a replacement cartridge available to avoid  possible printing delays. You do not
need to replace cartridges until prompted to do so.
3. Additional Assistance:  Provides information about where you can go to get more
information about the printer, as well as information about how to set up a Fax Text
and how to run a Print Wireless Network Test.
To print the Printer Status Report
From the Home screen, touch 
 (right arrow), and then select  Setup. Touch  Reports ,
and then select  Printer Status Report .
Chapter 9
148 Solve a problem
 
						

							Printhead maintenance
If you are experiencing problems with printing, you might have a problem with the
printhead. You should perform the procedures in the following sections only when
directed to do so for resolving print quality issues.
Performing the aligning and cleaning procedures unnecessarily can waste ink and
shorten the life of the cartridges.
This section contains the following topics:
•
Clean the printhead
•
Align the printhead
•
Reinstall the printhead
Clean the printhead
If your printed output is streaked or has any incorrect or missing colors, the printhead
might need to be cleaned.
There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet
of paper, and uses an increasing amount of ink. After each stage, review the quality of
the printed page. You should only initiate the  next phase of cleaning if the print quality
is poor.
If print quality still seems poor after you complete both stages of cleaning, try aligning
the printer. If print quality problems pe rsist after cleaning and aligning, contact HP
support. For more information, see 
HP support.
NOTE: Cleaning uses ink, so clean the printhead only when necessary. The
cleaning process takes a few minutes.  Some noise might be generated in the
process. Before cleaning the  printhead, make sure you load paper. For more
information, see 
Load media.
Not turning the printer off correctly  can cause print quality problems. For more
information, see 
Turn the printer off.
To clean the printhead  from the control panel
1. Load Letter, A4, or Legal unused plain white paper into the main input tray.
2. Touch 
 (right arrow), and then select  Setup.
3. Touch  Tools, and then select  Clean Printhead.
To clean the printhead  from Toolbox (Windows)
1. Open Toolbox. For more information, see 
Open the Toolbox.
2. Click  Printer Preferences , click Maintenance Tasks , and then click Clean
Printheads .
3. Follow the onscreen instructions.
Printhead maintenance 149
 
						

							To clean the printhead from HP Utility (Mac OS X)
1. Open HP Utility. For more information, see 
HP Utility (Mac OS X).
2. In the  Information And Support  section, click Clean Printheads .
3. Click  Clean , and then follow the onscreen instructions.
To clean the printhead from  the embedded web server (EWS)
1. Open the EWS. For more information, see 
To open the embedded web server.
2. Click the  Tools tab, and then click  Print Quality Toolbox  in the Utilities section.
3. Click  Clean Printhead  and follow the onscreen instructions.
Align the printhead
The printer automatically aligns the printhead during the initial setup.
You might want to use this feature when the printe r status page shows streaking or
white lines through any of the blocks of color or if you are having print quality issues
with your printouts.
To align the printhead from the control panel
1. Load Letter, A4, or Legal unused plain white paper into the main input tray.
2. On the printer control panel, touch 
 (right arrow), and then touch  Setup.
3. Touch  Tools, and then select  Align Printer.
To align the printhead from Toolbox (Windows)
1. Open Toolbox. For more information, see 
Open the Toolbox.
2. Click  Printer Preferences , click Maintenance Tasks , and then click Align
Printhead .
3. Follow the onscreen instructions.
To align the printhead from HP Utility (Mac OS X)
1. Open HP Utility. For more information, see 
HP Utility (Mac OS X).
2. In the  Information And Support  section, click Align Printhead .
3. Click  Align , and then follow the onscreen instructions.
To align the printhead from the embedded web server (EWS)
1. Open the EWS. For more information, see 
To open the embedded web server.
2. Click the  Tools tab, and then click  Print Quality Toolbox  in the Utilities section.
3. Click  Align Printhead  and follow the onscreen instructions.
Reinstall the printhead
NOTE:This procedure should only be performed when a  Missing or Failed
Printhead  message has been seen and the printer has first been turned off and
then back on to try to resolve the message. If the message persists, try this
procedure.
Chapter 9
150 Solve a problem
 
						

							To reinstall the printhead
1.Make sure that the printer is turned on.
2. Open the ink cartridge access door.
3.Lift the latch handle on the print carriage.
4.Remove the printhead by lifting it up and then pulling it out of the printer.
5.Make sure the latch handle is raised, and then reinsert the printhead.
Printhead maintenance 151
 
						

							6.Carefully lower the latch handle.
NOTE: Make sure you lower the la tch handle before reinserting the ink
cartridges. Leaving the latch handle raised can result in incorrectly seated ink
cartridges and problems printing. The latch must remain down in order to
correctly install the ink cartridges.
7. Close the ink cartridge access door.
Understand the network configuration page
If the printer is connected to a network, you can print a network configuration page to
view the network settings for the printer. You can use the network configuration page to
help troubleshoot network connectivity problems. If  you need to call HP, it is often
useful to print this page before calling.
1
2
3
4
4
5
Chapter 9
152 Solve a problem
 
						

							1. General Information: Shows information about the current status and active
connection type of the network, and other information, such as the URL of the
embedded web server.
2. 802.3 Wired:  Shows information about the active wired network connection, such
as the IP address, subnet mask, default gateway, as well as the hardware address
of the printer.
3. 802.11 Wireless (some models):  Shows information about your wireless network
connection, such as the hostn ame, IP address, subnet mask, default gateway, and
server.
4. Miscellaneous:  Shows information about mo re advanced network settings.
• Port 9100 : The printer supports raw IP printing through TCP Port 9100. This
HP-proprietary TCP/IP port on th e printer is the default port for printing. It is
accessed by HP software (for example, the HP Standard Port).
• LPD : Line Printer Daemon (LPD) ref ers to the protocol and programs
associated with line-printer spooling services that may be installed on various
TCP/IP systems.
NOTE: The LPD functionality can be used with any host implementation of
LPD that complies with the RFC 1179 document. The process for
configuring printer spoolers, however, might differ. See your system
documentation for information about configuring these systems.
• Bonjour : Bonjour services (which use mDNS,  or Multicast Domain Name
System) are typically used on small  networks for IP address and name
resolution (through UDP port 5353),  where a conventional DNS server is not
used.
• SLP : Service Location Protoco l (SLP) is an Internet standard network protocol
that provides a framework to allow networking applications to discover the
existence, location, and configuration of networked services in enterprise
networks. This protocol simplifies  discovery and use of network resources such
as printers, web servers, fax machines, video cameras, files systems, backup
devices (tape drives), databases, di rectories, mail servers, calendars.
• Microsoft web Services : Enable or disable the Microsoft web Services
Dynamic Discovery (WS Discovery) prot ocols or Microsoft web Services for
Devices (WSD) Print servi ces supported on the printer. Disable unused print
services to prevent a ccess through those services.
NOTE:For more information about WS  Discovery and WSD Print, visit
www.microsoft.com.
•SNMP: SNMP (Simple Network Managemen t Protocol) is used by network
management applications for device management. The printer supports
SNMPv1 protocol on IP networks.
• WINS : If you have a Dynamic Host Configuration Protocol (DHCP) server on
your network, the printer automatically ob tains its IP address from  that server
and registers its name with any RFC 1001 and 1002-compliant dynamic name
services as long as a WINS server IP address has been specified.
5. Connected PC(s) : Lists the computers connected to this printer, as well as the last
time these computers  accessed the printer.
Understand the network configuration page 153
 
						

							To print the network configuration page from the printer control panel
From the Home screen, touch 
 (right arrow), and then select  Setup. Touch  Reports ,
and then select  Network Configuration Page .
Clear jams
Occasionally, media becomes  jammed during a job. Try the following remedies before
you attempt to clear the jam.
• Make sure that you  are printing with media that  meets specifications. For more
information, see 
Media specifications.
• Make sure that you are printing with media that is not wrinkled, folded, or damaged.
• Make sure that the printer is  clean. For more information, see 
Maintain the printer.
• Make sure that the trays are loaded correctly and are not too full. For more information, see 
Load media.
This section contains the following topics:
•
Clear paper jams
•
Avoid paper jams
Clear paper jams
If the paper was loaded in the input tray, you might need to clear the paper jam from
the duplexer.
Paper can also jam in the automatic document feeder. Several common actions can
cause paper to jam the automatic document feeder:
• Placing too much paper in the document feeder tray. For information on the maximum number of sheets  allowed in the automatic document feeder, see 
Media
specifications.
• Using paper that is too thick or  too thin for the printer.
• Trying to add paper to the document feeder tray while the printer is feeding pages.
Chapter 9
154 Solve a problem
 
						

							To clear a jam
Use these steps to clear a paper jam.
1.Remove all media from the output tray.
CAUTION: Trying to clear a paper jam from the front of the printer can
damage the print me chanism. Always access and clear paper jams through the
duplexer.
2. Check the duplexer.
a. Push the button on either side of the duplexer, and then remove the unit.
b . Locate any jammed media inside the printer, grasp it with both hands and then
pull it towards you.
c . If the jam is not there, push the latch on the top of the duplexer and lower its
cover. If the jam is inside, carefully remove it. Close the cover.
d. Reinsert the duplexer into the printer.
3. Open the top cover  and remove any debris.
4. If you have not found the jam and have Tray 2 installed, pull out the tray and
remove the jammed media, if possible. If not, do the following:
a. Ensure the printer is turned off and disconnect the power cord.
b . Lift the printer off Tray 2.
Clear jams 155
 
						

							c. Remove the jammed media from the bottom of the printer or from Tray 2.
d . Reposition the printer on top of Tray 2.
5. Open the ink cartridge access door. If there is paper remaining inside the printer,
ensure the carriage has moved to the right of the printer, free any paper scraps or
wrinkled media, and pull the media towards you through the top of the printer.
WARNING! Do not reach into the printer when it is on and the carriage is
stuck. When you open the  ink cartridge access door, t he carriage should return
to its position on th e right side of the printer. If  it does not move to the right, turn
off the printer before you remove any jam.
6. After clearing the jam, close all covers, turn on the printer (if you turned it off) and
resend the print job.
To clear a paper jam in the automatic document feeder
1. Lift the cover of the automatic document feeder.
2.Lift the tab located on the front edge of the automatic document feeder.
- OR -
Push the green tab located in the center of the automatic document feeder.
Chapter 9
156 Solve a problem