HP Officejet Pro 8600 Premium User Manual

							For the most current list of telephone support numbers, see www.hp.com/go/
customercare. This website provides information and utilities that can help you correct
many common printer problems.
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							General troubleshooting tips and resources
NOTE:Many of the following steps require HP software. If you did not install the
HP software, you can  install it using the HP software CD included with the printer,
or you can download the HP software from the HP support website 
www.hp.com/
go/customercare. This website provides informa tion and utilities that can help you
correct many common printer problems.
Check the following when you begi n troubleshooting a printing problem.
• For a paper jam, see 
Clear jams.
• For paper-feed problems, such as the paper skew and paper pick, see 
Solve
paper-feed problems.
•
 (Power button) light is on and not blinking. When the printer is turned on for the
first time, it takes approx imately 12 minutes to initialize it  after the ink cartridges are
installed.
• Power cord and other cables are working,  and are firmly connected to the printer.
Make sure the printer is connected firml y to a functioning alternating current (AC)
power outlet, and is turned on. For voltage requirements, see 
Electrical
specifications.
• Media is loaded correctly in the input tray and is not jammed in the printer.
• All packing tapes and  materials are removed.
• The printer is set as the current or default printer. For Windows, set it as the default in the Printers fold er. For Mac OS X, set it as the default in the Print & Fax
preferences of the System Preferences. See your computer's documentation for
more information.
• Pause Printing  is not selected if  you are using a compu ter running Windows.
• You are not running too  many programs when you are performing a task. Close
programs that you are not using or restart the computer before attempting the task
again.
Solve printer problems
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
This section contains the following topics:
•
The printer shuts  down unexpectedly
•
Alignment fails
•
The printer is not responding (nothing prints)
•
The printer prints slowly
•
The printer is making some unexpected noises
•
Blank or partial page printed
•
Something on the page is missing or incorrect
•
Placement of the  text or graphics is wrong
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							The printer shuts down unexpectedly
Check the power and power connections
Make sure the printer is connected firmly to a functioning alternating current (AC)
power outlet. For voltage requirements, see 
Electrical specifications.
Alignment fails
If the alignment process fails, make sure you have loaded unused, plain white paper
into the input tray. If you have colored paper loaded in the input tray when you align the
printer, the alignment fails.
If the alignment process fails repeatedly, you may need to clean the printhead, or you
might have a defective sensor. To clean the printhead, see 
Clean the printhead.
If cleaning the printhead does not solve the problem, contact HP support. Go to
www.hp.com/go/customercare. This website provides information and utilities that can
help you correct many common printer problems. If prompted, select your country/
region, and then click  Contact HP for information on calling for technical support.
The printer is not respo nding (nothing prints)
There are print jobs stuck in the print queue
Open the print queue, cancel all documents, and then reboot the computer. Try to print
after the computer reboots. Refer to the Help system for the operating system for more
information.
Check the printer setup
For more information, see 
General troubleshooting tips and resources.
Check the HP software installation
If the printer is turned off when printing, an alert message should appear on your
computer screen; otherwise, the HP software provided with the printer might not be
installed correctly. To resolve this, uninstall the HP software completely, and then
reinstall the HP software.  For more information, see 
Uninstall and reinstall the HP
software.
Check the cable connections
• Make sure both ends of the USB cable or Ethernet cable are secure.
• If the printer is connected to a network, check the following:
 Check the Link light on the back of the printer.
 Make sure you are not using a  phone cord to connect the printer.
Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from
intrusion. However, the firewall might block communication between the computer and
the printer. If there is a problem communicating with the printer, try temporarily
disabling the firewall. If the problem persi sts, the firewall is not the source of the
communication problem. Re-enable the firewall.
Solve printer problems 99
 
						

							The printer prints slowly
Try the following solutions if the printer is printing very slowly.
•
Solution 1: Use a lower print quality setting
•
Solution 2: Check the ink levels
•
Solution 3: Contact HP support
Solution 1: Use a lower print quality setting Solution: Check the print quality setting.  Best and Maximum dpi  provide the
best quality but are slower than  Normal or Draft . Draft  provides the fastest print
speed.
Cause: The print quality was set to a high setting.
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges.
NOTE:Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low on ink message, consider having a replacement
cartridge available to avoid possible printing delays. You do not need to replace
the ink cartridges unti l prompted to do so.
NOTE:The printer can operate with one or more depleted cartridges.
However, printing with depleted cartridge s slows the printer and affects the
quality of printed documents. If the black cartridge is depleted, blacks are not as
dark. If a color cartridge is depleted, ou tput is in grayscale. When possible,
replace the depleted cartridge. Do not remove the depleted cartridge until you
have a new ink cartridge available. For information about how to install new
cartridges, see 
Replace the ink cartridges.
CAUTION: Wait until you have a new ink cartridge available before removing
the old ink cartridge. Do not leave the ink cartridge outside of the printer for an
extended period of time. Th is can result in damage to both the printer and the
ink cartridge.
NOTE: While ink cartridges are not damaged when left outside of the printer,
the printhead does need to have all cartridges installed at all times after the
printer is set up and in use. Leaving one or more cartridge slots empty for an
extended period may lead to print quality problems and possibly damage the
printhead. If you have recently left a cartridge out of the printer for an extended
period, or if you have had a recent paper jam, and have noticed poor print
quality, clean the printhead. For more information, see 
Clean the printhead.
For more information, see:
Check the estimated ink levels
Cause: The ink cartridges might have insufficient ink. Printing with depleted
cartridges slows the printer.
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							If this did not solve the issue, try the next solution.
Solution 3: Contact HP supportSolution: Contact HP support for service.
Go to: 
www.hp.com/go/customercare. This website provides information and
utilities that can help you correct  many common printer problems.
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: There was a problem  with the printer.
The printer is making  some unexpected noises
You might hear some unexpected noises made by  the printer. These are the servicing
sounds when the printer performs automatic servicing functions to maintain the health
of the printhead.
NOTE: To prevent any potential damage to your printer:
Do not turn off the printer while the printer is performing any servicing. If you are
turning off the printer, wait for the printer to come to a complete stop before turning
off using the 
 (Power button). For more information, see Turn the printer off.
Make sure all ink cartridges are inst alled. If any of the ink cartridge is missing, the
printer will perform extra  servicing to protect the printhead.
Blank or partial page printed
Clean the printhead
Complete the printhead cleaning procedure. For more information, see 
Clean the
printhead. The printhead may need to be cleaned if the printer was turned off
incorrectly.
NOTE:Incorrectly turning off the printer can  cause print quality problems like
blank or partial pages. Printhead cleaning  can solve these problems, but turning off
the printer correctly can preven t them in the first place. Always turn the printer off
by pressing the 
 (Power button) on the printer. Wait until the  (Power button)
light goes out before unplugging the power cord or turning off a power strip.
Check the media settings
• Make sure you select the corre ct print quality settings in the printer driver for the
media loaded in the trays.
• Make sure the page settings in the printer driver match the page size of media loaded in the tray.
More than one page is being picked
For more information, see 
Solve paper-feed problems.
Solve printer problems 101
 
						

							There is a blank page in the file
Check the file to make sure there is no blank page.
Something on the page is missing or incorrect
Check the Print Quality Diagnostic page
Print a Print Quality Diagnostic page to help you decide whether to run any
maintenance tools to improve the print quality of your  printouts. For more information,
see 
Print quality troubleshooting.
Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of the
printer. For more information, see 
Set minimum margins.
Check the color print settings
Make sure  Print in Grayscale  is not selected in the printer driver.
Check the printer location  and length of USB cable
High electromagnetic fields  (such as those generated by  USB cables) can sometimes
cause slight distortions to printouts. Move the printer away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Placement of the text or  graphics is wrong
Check how the media is loaded
Make sure the media width and length guides fit snugly against the edges of the stack
of media, and make sure the tray is not overloaded. For more information, see 
Load
media.
Check the media size
• Content on a page might be cut off if the document size is larger than the media
that you are using.
• Make sure the media size selected in the printer driver match th e size of media
loaded in the tray.
Check the margin settings
If the text or graphics are cut off at the edges of the page, make sure the margin
settings for the document do not exceed the printable area of your printer. For more
information, see 
Set minimum margins.
Check the page-orientation setting
Make sure the media size and page orientation selected in the application match the
settings in the printer driver.  For more information, see 
Print.
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							Check the printer location and length of USB cable
High electromagnetic fields  (such as those generated by  USB cables) can sometimes
cause slight distortions to printouts. Move the printer away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
If the above solutions do not work, the problem may be caused by the inability of the
application to interpret print settings correctly. See the release notes for known
software conflicts, refer to the application's documentation, or contact the software
manufacturer for specific help.
Print quality troubleshooting
Try the solutions in this section to resolve print quality problems in your printout.
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
•Solution 1: Make sure you are using genuine HP ink cartridges
•
Solution 2: Check the ink levels
•
Solution 3: Check the paper loaded in the input tray
•
Solution 4: Check the paper type
•
Solution 5: Check the print settings
•
Solution 6: Print and evaluate a print quality report
•
Solution 7: Contact HP support
Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink
cartridges are designed and tested with HP printers to help you easily produce
great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies.
Printer service or repairs required as a result of using a non-HP supply are not
covered under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: Non-HP ink cartridges were being used.
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges.
Print quality troubleshooting 103
 
						

							NOTE:Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a  low-ink alert, consider havin g a replacement cartridge
available to avoid possible prin ting delays. You do not need to replace the ink
cartridges until prompted to do so.
NOTE: The printer can operate with one or more depleted cartridges.
However, printing with depleted cartridge s slows the printer and affects the
quality of printed documents. If the black cartridge is depleted, blacks are not as
dark. If a color cartridge is depleted, ou tput is in grayscale. When possible,
replace the depleted cartridge. Do not remove the depleted cartridge until you
have a new ink cartridge available. For information about how to install new
cartridges, see 
Replace the ink cartridges.
CAUTION: Wait until you have a new ink cartridge available before removing
the old ink cartridge. Do not leave the ink cartridge outside of the printer for an
extended period of time. Th is can result in damage to both the printer and the
ink cartridge.
CAUTION: While ink cartridges are not damaged when left outside of the
printer, the printhead does need to have all cartridges installed at all times after
the printer is set up and in use. Leaving one or more cartridge slots empty for
an extended period may lead to print quality problems and possibly damage the
printhead. If you have recently left a cartridge out of the printer for an extended
period, or if you have had a recent paper jam, and have noticed poor print
quality, clean the printhead. For more information, see 
Clean the printhead.
For more information, see:
Check the estimated ink levels
Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 3: Check the paper loaded in the input tray Solution: Make sure the paper is  loaded correctly and that  it is not wrinkled or
too thick.
• Load paper with the print side facing down. For example, if you are loading glossy photo paper, load the paper with the glossy side down.
• Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is too close to the printhead during printing, the ink might be smeared. This can
happen if the paper  is raised, wrinkled, or  very thick, such as a mailing
envelope.
For more information, see:
Load media.
Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.
If this did not solve the issue, try the next solution.
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							Solution 4: Check the paper typeSolution: HP recommends that you use HP papers or any other paper type that
is appropriate for the printer.
Always make sure the paper you are pri nting on is flat. For best results when
printing images, use HP Advanced Photo Paper.
Store specialty media in its original packagi ng inside a resealable plastic bag on a
flat surface in a cool, dry place. When you are ready to print, remove only the paper
you plan to use immediately. When you have finished printing, return any unused
photo paper to the plastic bag. This prevents the photo paper from curling.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges is not necessary.
For more information, see:
Select print media
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 5: Check the print settings Solution: Check the print settings.
• Check the print settings to see if the color settings are incorrect. For example, check to see if the document is set to print in grayscale. Or, check
to see if advanced color settings such as saturation, brightness, or color tone,
are set to modify the  appearance of colors.
• Check the print quality setting and make sure it matches the type of paper loaded in the printer.
You might need to choose a lower print quality setting if colors are running into
each other. Or, choose a higher setting if you are printing a high-quality photo,
and then make sure photo paper such as HP Advanced Photo Paper is loaded
in the input tray.
NOTE: On some computer screens, colors might appear differently than they
do when printed on paper. In this case, there is nothing wrong with the printer,
print settings, or ink cartridges. No further troubleshooting is required.
For more information, see:
Select print media
Cause: The print settings were set incorrectly.
If this did not solve the issue, try the next solution.
Print quality troubleshooting 105
 
						

							Solution 6: Print and evaluate a print quality reportSolution:
To print a print quality report
•Control panel:  Touch 
 (right arrow), and then touch  Setup, select  Reports ,
and then select  Print Quality Report .
• Embedded web server:  Click the Tools tab, click  Print Quality Toolbox
under  Utilities , and then click  Print Quality Report  button.
• HP Utility (Mac OS X):  In the Information And Support  section, click Print
Quality Diagnostics , and then click Print.
If defects are seen on the Print Quali ty Diagnostic report, follow the steps below:
1. If the Print Quality Diagnost ic report shows faded, partial, streaked, or missing
color bars or patterns, check fo r depleted ink cartridges, and replace the ink
cartridge that corresponds to the defective color bar or color pattern. If there is
no depleted ink cartridge, remove and reinstall all ink cartridges to make sure
they are properly installed. Do not remove the depleted cartridge until you have
a new ink cartridge available to replace. For information about how to install
new cartridges, see 
Replace the ink cartridges.
2. Align the printhead. For more information, see 
Align the printhead.
3. Clean the printhead. For more information, see 
Clean the printhead.
4. if none of the previous steps have helped, contact HP support to replace the
printhead. For more information, see 
HP support.
Cause: Print quality problems can have many causes: software settings, a poor
image file, or the printing system itself. If you are unhappy with the quality of your
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106 Solve a problem