HP Officejet J5780 User Manual

•Power and connection messages
•
Print cartridge messages
Device messages
The following is a list of device-related error messages:
•
Automatic document feeder failed to load
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Automatic document feeder is jammed
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Fax receive failed
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Fax send failed
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Firmware revision mismatch
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Mechanism error
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Memory is full
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Scanner failure
Automatic document feeder failed to load
Cause:The automatic document feeder did not work properly, and the job did not
finish.
Solution:Try loading the originals in the...

For more fax troubleshooting information, see Fax troubleshooting.
Firmware revision mismatch
Cause:The revision number of the HP All-in-One firmware does not match the
revision number of the software.
Solution:To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Mechanism error
Cause:The HP All-in-One has a paper jam.
Solution:Clear the paper jam. Turn...

For more information on clearing paper jams, see Clear paper jams.
To load full-size paper
1.Remove the output tray.
2.Slide the paper-width guide to its outermost position.
3.Tap a stack of paper on a flat surface to align the edges, and then check the paper
for the following:
• Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
• Make sure all the paper in the stack is the same size and type.
Errors 241
 

4.Insert the stack of paper into the input tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
CAUTION:Make sure that the HP All-in-One is idle and silent when you load
paper into the input tray. If the HP All-in-One is servicing the print cartridges
or otherwise engaged in a task, the paper stop inside the device might not be
in place. You could push the paper too far forward, causing the HP All-in-One
to eject blank pages.
TIP:If you are using...

7.Flip the tray extender up toward you.
NOTE:When you use legal-size paper, leave the tray extender closed.
To reprint faxes in memory from the control panel
1.Make sure you have paper loaded in the input tray.
2.Press Setup.
3.Press 6, and then press 5.
This selects Tools and then selects Reprint Faxes in Memory.
The faxes are printed in the reverse order they were received with the most
recently received fax printed first, and so on.
4.If you want to stop reprinting the faxes in memory, press Cancel....

Solution:Check to see if you typed the correct folder and file name.
File format not supported
Cause:The HP All-in-One software did not recognize or support the file format of
the image you are trying to open or save. If the file extension indicates it is a supported
file type, the file might be corrupted.
Solution:Open the file in another application, and save it in a format that the HP All-
in-One software recognizes.
For more information about supported file types, see 
Supported file types for the
HP...

Solution:Empty the Recycle Bin on your desktop. You might also need to remove
files from the hard disk.
Dialed fax busy
Cause:The fax number you attempted to call is busy.
Solution:Wait and try to send the fax to the number at a later time.
Disconnected
Cause:Several situations can cause the Disconnected error message to appear.
•Your computer is not turned on.
•Your computer is not connected to the HP All-in-One.
•The HP software that came with the HP All-in-One was not installed correctly.
•The HP...

Solution:The HP All-in-One alerts you to this situation and sends the color fax as
black and white instead.
Paper messages
The following is a list of paper-related error messages:
•
Cannot load paper from input tray
•
Ink is drying
•
Out of paper
•
Paper jam, misfeed or blocked carriage
•
Paper mismatch
•
Wrong paper width
Cannot load paper from input tray
Cause:There is not enough paper in the input tray.
Solution:If the HP All-in-One is out of paper or there are only a few sheets
remaining, load more...

Paper jam, misfeed or blocked carriage
Cause:Paper has jammed the HP All-in-One or automatic document feeder.
Solution:Clear the jam.
For more information on clearing jams, see 
Clear paper jams.
CAUTION:Trying to clear a paper jam from the front of the HP All-in-One can
damage the print mechanism. Always access and clear paper jams through the
rear door.
Cause:The print carriage is blocked.
Solution:Open the print cartridge door to access the print carriage area. Remove
any objects that are blocking the...

3.Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called
Properties, Options, Printer Setup, Printer, or Preferences.
4.Make changes to the print settings, and click OK.
5.Click Print or OK in the Print dialog box to print the job.
For more information on choosing paper, see 
Understand specifications for supported
media.
Power and connection messages
The following is a list of power- and connection-related error messages:
•...