HP Officejet J5780 User Manual

Solution:If you have an answering machine on the same phone line with the HP All-
in-One, do the following:
•Disconnect the answering machine and then try receiving a fax. If faxing is
successful without the answering machine, the answering machine might be
causing the problem.
•Reconnect the answering machine and record your outgoing message again.
Record a message that is approximately 10 seconds in duration. Speak slowly
and at a low volume when recording your message. Leave at least 5 seconds of...

labeled 2-EXT, as shown below. You also need to set the correct number of rings to
answer for both the answering machine and HP All-in-One.
1Telephone wall jack
2Connect to the IN port on the answering machine
3Connect to the OUT port on the answering machine
4Telephone (optional)
5Answering machine
6Use the phone cord supplied in the box with the HP All-in-One
Make sure the HP All-in-One is set to receive faxes automatically and that the Rings
to Answer setting is correct. The number of rings to answer...

To set the answer mode
1.Press Setup.
2.Press 4, and then press 2.
This selects Basic Fax Setup and then selects Rings to Answer.
3.Enter the appropriate number of rings by using the keypad, or press 
 or  to
change the number of rings.
4.Press OK to accept the setting.
Cause:You have a special ring pattern for your fax phone number (using a
distinctive ring service through your telephone company), and the Distinctive Ring
setting on the HP All-in-One does not match.
Solution:If you have a special ring...

reduced if you use a splitter or connect extra cables to extend the length of your
phone. A reduced fax signal can cause problems during fax reception.
•If you are using a splitter or extension cables, try removing them and connecting
the HP All-in-One directly to the telephone wall jack.
•To find out if other equipment is causing a problem, disconnect everything except
the HP All-in-One from the phone line, and then try to receive a fax. If you can
receive faxes successfully without the other equipment,...

Resolve any problems found. The HP All-in-One automatically begins printing all the
unprinted faxes from memory. To clear the memory, you can also delete the faxes
stored in memory by turning off the HP All-in-One.
Cause:An error condition is preventing the HP All-in-One from receiving faxes
and Backup Fax Reception is set to Off.
Solution:Check for the following problems:
•The HP All-in-One is turned off. Press the Power button to turn on the device.
•The HP All-in-One is not set up properly for faxing....

Solution:Set the Fax Speed to Medium or Slow, and then contact the sender to
have them resend the fax.
To set the fax speed from the control panel
1.Press Setup.
2.Press 5, and then press 7.
This selects Advanced Fax Setup and then selects Fax Speed.
3.Press 
 to select one of the following settings, and then press OK.
Fax speed settingFax speed
Fastv.34 (33600 baud)
Mediumv.17 (14400 baud)
Slowv.29 (9600 baud)
Cause:There is an error message or other prompt on the display.
Solution:Check the display for...

When you have an answering machine on the same phone line you use for fax calls,
you must connect the answering machine directly to the HP All-in-One using the port
labeled 2-EXT, as shown below.
1Telephone wall jack
2Connect to the IN port on the answering machine
3Connect to the OUT port on the answering machine
4Telephone (optional)
5Answering machine
6Use the phone cord supplied in the box with the HP All-in-One
Make sure the HP All-in-One is set to receive faxes automatically and that the Rings
to...

To set the number of rings before answering from the control panel
1.Press Setup.
2.Press 4, and then press 3.
This selects Basic Fax Setup and then selects Rings to Answer.
3.Enter the appropriate number of rings by using the keypad, or press 
 or  to
change the number of rings.
4.Press OK to accept the setting.
Cause:The HP All-in-One is set up to receive faxes manually, which means that
the HP All-in-One will not answer incoming calls. You must be available to respond
in person to incoming fax calls,...

Solution:If you have a special ring pattern for your fax phone number (using a
distinctive ring service through your telephone company), make sure that the
Distinctive Ring feature on the HP All-in-One is set to match. For example, if the
phone company has assigned your number a double ring pattern, make sure Double
Rings is selected as the Distinctive Ring setting.
NOTE:The HP All-in-One cannot recognize some ring patterns, such as those
with alternating short and long ringing patterns. If you are...

•The print cartridge door is open. Close the print cartridge door, as shown below:
•The print carriage is stalled. Turn the HP All-in-One off, remove any objects that
are blocking the print carriage (including any packing materials), and then turn
the HP All-in-One on again.
NOTE:If Backup Fax Reception is enabled and you turn off the HP All-in-
One, all faxes stored in memory are deleted, including any unprinted faxes
that you might have received while the HP All-in-One was in an error condition.
You...