HP Officejet J5780 User Manual

7.Flip the tray extender up toward you.
NOTE:When you use legal-size paper, leave the tray extender closed.
Cause:The protective plastic tape was only partially removed from the print
cartridge.
Solution:Check each print cartridge. The tape might have been removed from the
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts....

Ink is spraying the inside of the HP All-in-One when I print a photo
Cause:The borderless print settings require photo paper to be loaded in the input
tray. You are using the wrong paper type.
Solution:Make sure you load photo paper in the input tray before you print a
borderless print job.
Fax troubleshooting
Use this section to solve the following fax problems:
•
The HP All-in-One is having problems sending and receiving faxes
•
The HP All-in-One cannot send faxes, but can receive faxes
•
The HP...

The HP All-in-One prints a report with the results of the test. If the test fails, review
the report for information on how to fix the problem.
To test your fax setup from the control panel
1.Set up the HP All-in-One for faxing according to your particular home or office
setup instructions.
2.Insert the print cartridges and load full-size paper in the input tray before starting
the test.
3.Press Setup.
4.Press 6, then press 6 again.
This selects the Tools menu and then selects Run Fax Test.
The HP...

be connected to the port labeled 1-LINE on the back of the HP All-in-One and the
other end to your telephone wall jack, as shown below.
1Telephone wall jack
2Use the phone cord supplied in the box with the HP All-in-One
This special 2-wire phone cord is different from the more common 4-wire phone cords
you might already have in your office. Check the end of the cord and compare it to
the two types of cords shown below.
If you used a 4-wire phone cord, disconnect it, find the supplied 2-wire phone cord,...

Solution:
NOTE:This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the HP All-in-One, including: Argentina,
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,
Venezuela, and Vietnam.
Make sure you have correctly connected the HP All-in-One to the telephone wall jack,
and...

check the sound quality of the phone line by plugging a phone into the telephone wall
jack and listening for static or other noise. If the problem persists, turn Error
Correction Mode (ECM) off and contact your telephone company.
If you are still having problems faxing, set the Fax Speed to a slower rate such as
Medium or Slow.
To change the ECM setting from the control panel
1.Press Setup.
2.Press 5, and then press 6.
This selects Advanced Fax Setup and then selects Error Correction Mode.
3.Press 
 to...

Solution:Check the display or your computer for an error message providing
information about the problem and how to solve it. If there is an error, the HP All-in-
One will not send or receive a fax until the error condition is resolved.
You can also check the status of the HP All-in-One by clicking Status in the
HP Solution Center.
For more information on error messages, see 
Errors.
Cause:You are using either a PBX or an ISDN converter/terminal adapter.
Solution:
•Make sure the HP All-in-One is...

Solution:Make sure you connect the HP All-in-One to an analog phone line or you
will not be able to send or receive faxes. To check if your phone line is digital, connect
a regular analog phone to the line and listen for a dial tone. If you do not hear a normal
sounding dial tone, it might be a phone line set up for digital phones. Connect the
HP All-in-One to an analog phone line and try sending or receiving a fax.
Cause:The HP All-in-One shares the same phone line with a DSL service and the
DSL modem...

The HP All-in-One prints a report with the results of the test. If the test fails, review
the report for information on how to fix the problem.
To test your fax setup from the control panel
1.Set up the HP All-in-One for faxing according to your particular home or office
setup instructions.
2.Insert the print cartridges and load full-size paper in the input tray before starting
the test.
3.Press Setup.
4.Press 6, then press 6 again.
This selects the Tools menu and then selects Run Fax Test.
The HP...

connected, or a voice mail service could be interfering with the recipients phone line.
You can also ask the recipient to check the receiving fax machine for any problems.
The HP All-in-One is having problems sending a manual fax
Cause:The recipients fax machine might not support receiving faxes manually.
Solution:Check with the recipient to see if their fax machine can receive faxes
manually.
Cause:You did not press Start Fax Black or Start Fax Color within three seconds
of hearing fax tones....