HP Officejet J5780 User Manual

RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial splitter, or a parallel
splitter which has two RJ-11 ports on the front and a plug on the back.)
Figure 12-3 Back view of the HP All-in-One
1Telephone wall jack
2Phone cord connected to the 2-EXT port
3Parallel splitter
4Telephone (optional)
5Answering machine
6Computer with modem
7Phone cord supplied in the box with the HP All-in-One connected to the 1-LINE port
To set up the HP All-in-One to a computer with one phone port
1.Find the...

6.Connect your answering machine to the other open phone port on the parallel
splitter.
NOTE:If you do not connect your answering machine in this way, fax tones
from a sending fax machine might be recorded on your answering machine,
and you might not be able to receive faxes with the HP All-in-One.
7.(Optional) If your answering machine does not have a built-in phone, for
convenience you might want to connect a phone to the back of your answering
machine at the OUT port.
8.If your modem software is set...

RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial splitter, or a parallel
splitter which has two RJ-11 ports on the front and a plug on the back.)
Figure 12-4 Back view of the HP All-in-One
1Telephone wall jack
2Phone cord connected to the 2-EXT port
3Parallel splitter
4Telephone (optional)
5Computer with modem
6Phone cord supplied in the box with the HP All-in-One connected to the 1-LINE port
To set up the HP All-in-One to a computer with one phone port
1.Find the phone cord that...

6.Connect your answering machine to the other open phone port on the parallel
splitter.
NOTE:If you do not connect your answering machine in this way, fax tones
from a sending fax machine might be recorded on your answering machine,
and you might not be able to receive faxes with the HP All-in-One.
7.(Optional) If your answering machine does not have a built-in phone, for
convenience you might want to connect a phone to the back of your answering
machine at the OUT port.
8.If your modem software is set...

to the port labeled 1-LINE on the back of the HP All-in-One and to your telephone
wall jack, as shown below.
1Telephone wall jack
2Use the phone cord supplied in the box with the HP All-in-One
This special 2-wire phone cord is different from the more common 4-wire phone cords
you might already have in your office. Check the end of the cord and compare it to
the two types of cords shown below.
If you used a 4-wire phone cord, disconnect it, find the supplied 2-wire phone cord,
and then connect the 2-wire...

Try removing the splitter and connecting the HP All-in-One directly to the telephone
wall jack.
Cause:You are not using a proper grounded power outlet for the HP All-in-One.
Solution:Try connecting to another power outlet.
The fax test failed
If you tried to run the fax test from your computer and the fax test failed to run, the
HP All-in-One might be busy with another task or have an error condition preventing
it from running the fax test.
What to check
•The HP All-in-One is set up properly, connected...

Solution:
What to do
•Turn off the HP All-in-One by using the Power button located on the control panel
and then unplug the power cord from the back of the HP All-in-One. After a few
seconds, plug the power cord back in and turn the power on. Run the test again.
If the test fails again, continue reviewing the troubleshooting information in this
section.
NOTE:Depending how long the HP All-in-One is unplugged, the date and
time might be erased. You might need to reset the date and time later, when
you plug...

1-LINE on the back of the HP All-in-One. For more information, see Set up the
HP All-in-One for faxing.
1Telephone wall jack
2Use the phone cord supplied in the box with the HP All-in-One
•If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the HP All-in-One directly to the telephone wall jack.
•Try connecting a working phone and phone cord to the telephone wall jack that...

1Telephone wall jack
2Use the phone cord supplied in the box with the HP All-in-One
2.After you have connected the phone cord to the port labeled 1-LINE, run the fax
test again to make sure it passes and the HP All-in-One is ready for faxing.
3.Try to send or receive a test fax.
Cause:The Using Correct Type of Phone Cord with Fax test failed.
Solution:
What to do
•Make sure you used the phone cord supplied in the box with the HP All-in-One to
connect to the telephone wall jack. One end of the phone cord...

Solution:
What to do
•Make sure you connect the HP All-in-One to an analog phone line or you will not
be able to send or receive faxes. To check if your phone line is digital, connect a
regular analog phone to the line and listen for a dial tone. If you do not hear a
normal sounding dial tone, it might be a phone line set up for digital phones.
Connect the HP All-in-One to an analog phone line and try sending or receiving
a fax.
•Check the connection between the telephone wall jack and the HP All-in-One...