HP Officejet J5780 User Manual

HP All-in-One not found
Cause:The USB cable is not plugged in properly.
Solution:If the HP All-in-One is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is securely connected to
the HP All-in-One and the computer, as shown below.
Improper shutdown
Cause:The last time the HP All-in-One was used, it was not turned off properly. If
the HP All-in-One is turned off by turning off the switch on a power strip or by using
a wall switch, the device can be damaged....

Solution:If the HP All-in-One is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is securely connected to
the HP All-in-One and the computer, as shown below.
Print cartridge messages
The following is a list of print cartridge error messages:
•
Low on ink
•
Need alignment or alignment failed
•
Print cartridge is missing, incorrectly installed, or not intended for your device
Low on ink
Cause:One or both print cartridges might be out of ink.
Solution:Check...

Need alignment or alignment failed
Cause:The incorrect type of paper is loaded in the input tray.
Solution:If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment fails. Load unused plain white letter or A4 paper into the
input tray, and then try the alignment again. If the alignment fails again, you might
have a defective sensor or print cartridge.
To find support and warranty information, go to the HP Web site at 
www.hp.com/
support. If prompted, choose...

Solution:To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Cause:You installed new print cartridges which might need alignment.
Solution:You must align the print cartridges to ensure excellent print quality. After
you insert a new print cartridge, load letter or A4 unused plain white paper into the
input tray, and then press OK on the control panel. The...

covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Cause:The print cartridge is defective or not intended for use in this device.
Solution:To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for...

Chapter 12
254 Troubleshooting
 

13 Order supplies
You can order HP products, such as recommended types of paper and print cartridges,
online from the HP website.
This section contains the following topics:
•
Order paper or other media
•
Order print cartridges
•
Order other supplies
Order paper or other media
To order HP papers and other supplies, such as HP Premium Photo Papers or HP All-
in-One Paper, go to 
www.hp.com/learn/suresupply. If prompted, choose your country/
region, follow the prompts to select your product, and then click...

Order other supplies
To order other supplies, such as HP All-in-One software, a copy of the Setup Poster or
other printed documentation, or other customer-replaceable parts, call the phone number
for your country/region.
Country/regionNumber for ordering
Asia Pacific (except for Japan)65 272 5300
Australia1300 721 147
Europe+49 180 5 290220 (Germany)
+44 870 606 9081 (U.K.)
New Zealand0800 441 147
South Africa+27 (0)11 8061030
U.S. and Canada1-800-474-6836 (1-800-HP-INVENT)
To order supplies in other...

14 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP All-in-One.
This section contains the following topics:
•
Warranty
•
Get support and other information from the Internet
•
Before you call HP customer support
•
Access your serial number and service ID
•
Call in North America during warranty
•
Call elsewhere in the world
•
HP Quick Exchange Service (Japan)
•
Prepare the HP All-in-One for shipment
•
Pack the HP All-in-One
Warranty
To obtain HP repair service, you...

Before you call HP customer support
Software programs from other companies might be included with the HP All-in-One. If you experience
problems with any of those programs, you will receive the best technical assistance by calling the
experts at that company.
NOTE:This information does not apply to customers in Japan. For information on service
options in Japan, see HP Quick Exchange Service (Japan).
If you need to contact HP Customer Support, do the following before you call:
1.Make sure that:
a. The HP...