HP Officejet 6000 Wireless User Manual

connecting to the HP device, make sure the correct version of the printer driver is set as
the default.
1.Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2.Determine if the version of the printer driver in the Printers or Printers and Faxes
folder is connected wirelessly:
a. Right-click the printer icon, and then click Properties, Document Defaults, or
Printing Preferences.
b. On the Ports tab, look...

Troubleshoot installation issues
If the following topics do not help, see Support and warranty for information about HP
support.
•
Hardware installation suggestions
•
Software installation suggestions
•
Solve network problems
Hardware installation suggestions
Check the device
• Make sure that all packing tape and material have been removed from outside and
inside the device.
• Make sure that the device is loaded with paper.
• Make sure that no lights are on or blinking except the Power light, which...

6.If an ink cartridge was sticking up and you were able to snap it back down into place,
close the ink cartridge access door and check if the error has gone away.
• If the error has gone away, stop troubleshooting here. The error has been
resolved.
• If the error has not gone away, proceed to the next step.
• If none of the ink cartridges were sticking up, proceed to the next step.
7.Locate the ink cartridge that is indicated in the error , and then press the tab on the
ink cartridge to release it from...

Solve network problems
General network troubleshooting
• If you are unable to install the device software, verify that:
◦All cable connections to the computer and the device are secure.
◦The network is operational and the network hub is turned on.
◦All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running Windows.
◦Make sure the device is installed on the same subnet as the computers that will
be using the device.
◦If...

Clear jams
Occasionally, media becomes jammed during a job. Try the following remedies before
you attempt to clear the jam.
• Make sure that you are printing with media that meets specifications. For more
information, see 
Select print media.
• Make sure to print with media that is not wrinkled, folded, or damaged.
• Make sure that the input trays are loaded correctly and are not too full. For more
information, see 
Load media.
•
Clear a jam in the device
•
Tips for avoiding jams
Clear a jam in the...

3.Open the top cover. If there is paper remaining inside the device, ensure the carriage
has moved to the right of the device, free any paper scraps or wrinkled media, and
pull the media towards you through the top of the device.
WARNING!Do not reach into the device when it is on and the carriage is stuck.
When you open the top cover, the carriage should return to its position on the right
side of the device. If it does not move to the right, turn off the device before you
remove any jam.
4.After...

Printhead Problem - The printhead appears to be missing or damaged
Use the following to correct the error:
Advanced printhead maintenance
Incompatible Printhead
The printhead installed is not intended for use in this printer, or it may be damaged
Use the following to correct the error:
•
Advanced printhead maintenance
•
Supplies
Printhead problem and advanced printhead maintenance
This section covers the following topics:
•
Printhead problem - The following printhead has a problem
•
Advanced printhead...

3.Remove all of the ink cartridges and place them on a piece of paper with the ink
opening pointing up.
4.Lift the latch handle on the print carriage.
5.Remove the printhead by lifting it straight up.
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114 Maintain and troubleshoot
 

6.Clean the printhead.
There are three areas of the printhead that need to be cleaned: the plastic ramps on
both sides of the ink nozzles, the edge between the nozzles and the electrical
contacts, and the electrical contacts.
1Plastic ramps on the sides of the nozzles
2Edge between nozzles and contacts
3Electrical contacts
CAUTION:Touch the nozzle and the electrical contact areas only with cleaning
materials and not with your finger.
To clean the printhead
a. Lightly dampen a clean, lint-free cloth and...

b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and
debris from the edge between the nozzles and the contacts.
c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both
sides of the nozzles. Wipe away from the nozzles.
d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding
to the next step.
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116 Maintain and troubleshoot