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HP Officejet 6000 Wireless User Manual

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Page 91

•Solution 3: Check the ink levels
•
Solution 4: Align the printhead
•
Solution 5: Clean the printhead
•
Solution 6: Contact HP support
Solution 1: Make sure the paper is loaded correctly
Solution:Make sure that the paper is loaded correctly in the input tray.
For more information, see:
Load media
Cause:The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 2: Check your print settings
Solution:Check the print quality setting and make sure it is not set too...

Page 92

If this did not solve the issue, try the next solution.
Solution 5: Clean the printhead
Solution:Check the following potential problems, and then clean the printhead.
After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information, see:
•
Clean the printhead
•
Print and evaluate a print quality report
Cause:The printhead needed to be cleaned.
If this did not solve the issue, try the next solution....

Page 93

Solution 2: Check the paper type
Solution:HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store specialty media in its original packaging inside a resealable plastic bag on a
flat surface in a cool, dry place. When you are ready to print, remove only the paper
you plan to use immediately. When you have finished printing, return any...

Page 94

Solution 5: Contact HP support
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:There was a problem with the printhead.
Printouts seem blurry or fuzzy
Try the following solutions if your printout is not sharp or unclear.
NOTE:For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary....

Page 95

Solution 3: Print the image in a smaller size
Solution:Reduce the size of the image and then print it.
If you are printing a photo or graphic, and the print size is set too high, it will be blurry
or fuzzy when printed.
If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when
printed.
Cause:The image was printed in a larger size.
If this did not solve the issue, try the next solution.
Solution 4: Align the printhead
Solution:Align the printhead.
Aligning the printer can...

Page 96

Solution 1: Make sure the paper is loaded correctly
Solution:Make sure that the paper is loaded correctly in the input tray.
For more information, see:
Load media
Cause:The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 2: Make sure only one type of paper is loaded
Solution:Load only one type of paper at a time.
Cause:More than one type of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Ensure that...

Page 97

Solution 2: Wait while the ink dries
Solution:Wait at least thirty minutes for the ink inside the product to dry, then try
the print job again.
Cause:The excess ink in the product needed to dry out.
Paper is not picked up from the input tray
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Restart the...

Page 98

Solution 4: Clean the rollers
Solution:Clean the rollers.
Make sure you have the following materials available:
• A lint-free cloth, or any soft material that will not come apart or leave fibers.
• Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the ink cartridges).
Cause:The rollers were dirty and needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 5: Check for a paper jam
Solution:Check for paper debris in the front of the...

Page 99

not have time to wait, you can clean the printhead, but this uses more ink, and the
poor black text may reoccur until automatic servicing is allowed to complete.
Cause:Many black print quality problems clear up when the automatic services are
performed.
Solution 2: Use TrueType or OpenType fonts
Solution:Use TrueType or OpenType fonts to ensure that the product is able to
print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
TrueType iconOpenType icon
Cause:The font was a...

Page 100

The product prints slowly
Try the following solutions if the product is printing very slowly.
•
Solution 1: Use a lower print quality setting
•
Solution 2: Check the ink levels
•
Solution 3: Contact HP support
Solution 1: Use a lower print quality setting
Solution:Check the print quality setting. Best and Maximum dpi provide the best
quality but are slower than Normal or Draft. Draft provides the fastest print speed.
Cause:The print quality was set to a high setting.
If this did not solve the issue, try...
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