HP LaserJet P2015n User Manual

							
6.Open tray 2.
7.With both hands, grasp the side of the media that is most visible (this includes the middle), and
carefully pull it free from the printer.
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8.If no media is visible, open the print-cartridge door, remove the print cartridge, and pull down the
upper media guide. Carefully pull the media up and out of the printer.
9.Close tray 2.
Output bin
CAUTION Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams.
Damage caused by sharp objects will not be covered by the warranty.
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully
pull it free from the printer.
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Straight-through output path
To clear a jam in the straight-through output path, perform the following steps:
CAUTIONDo not use sharp objects, such as tweezers or needlenose pliers, to remove jams.
Damage caused by sharp objects will not be covered by the warranty.
1. Open the straight-through output door.
2.Pull down the green pressure-release levers.
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3.With both hands, grasp the side of the media that is most visible (this includes the middle), and
carefully pull it free from the printer.
NOTE If you cannot grasp the media with your hands, perform the procedure in Print-
cartridge area .
4.Close the straight-through output door.
Automatic two-sided printing path
To clear a jam in the automatic two-sided printing path, perform the following steps:
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CAUTIONDo not use sharp objects, such as tweezers or needlenose pliers, to remove jams.
Damage caused by sharp objects will not be covered by the warranty.
1. Open the straight-through output door.
2.Pull down the green pressure-release levers.
3.Remove tray 2.
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4.Push down on the green lever on the automatic two-sided printing path door on the front of the
printer.
5.With both hands, grasp the side of the media that is most visible (this includes the middle), and
carefully pull it free from the printer.
6.Close the automatic two-sided printing path door by firmly pushing it up.
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7.Reinsert tray 2.
8.Open the automatic two-sided printing path door on the back of the printer.
9.With both hands, grasp the side of the media that is most visible (this includes the middle), and
carefully pull it free from the printer.
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10.Close the automatic two-sided printing path door.
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Network setup problem solving
If the computer cannot discover the networked HP LaserJet 2015 Series printer, perform the following
steps:
1.Check the cables to ensure that they are properly connected. Check all of the following connections:
●Power cables
● Cables between the printer and the hub or switch
● Cables between the hub or switch and the computer
● Cables to and from the modem or Internet connection, if applicable
2. Verify that the computers network connections are working properly (Windows only):
●On the Windows desktop, double-click 
My Network Places or Network Neighborhood .
● Click the 
Entire Network  link.
● Click the 
Entire Contents  link.
● Double-click one of the network icons, and make sure that some devices are listed.
3. Verify that the network connection is active:
●Check the network light on the network (RJ-45) connector on the back of the printer.
● If one of the lights is on solid, the printer is connected to the network.
● If both network lights are off, check the cable co
nnections from the printer to the gateway,
switch, or hub to ensure that the connections are secure.
● If the connections are secure, turn off the power to the printer for at least 10 seconds, and
then turn on the power to the printer.
4. Print a Network Configuration page. See 
Network Configuration page .
● On the Network Configuration page, see if a non-zero IP address is assigned to the printer.
● If the Network Configuration page does not have a valid, non-zero IP address, reset the HP
internal network port to the factory defaults by pressing the 
Go and  Cancel  buttons at the
same time.
After the Attention, Ready, and Go lights finish cycling, the printer returns to a Ready state
and the reset is complete.
● Two minutes after the printer reaches the Ready state, print another Network Configuration
page, and check to see if a valid IP address is assigned to the printer.
● If the IP address is still zeros, 
Contact HP support
.
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