HP LaserJet P2015n User Manual

							
Light statusState of the printerAction
JamClear the jam. See Clearing jams.
Table 7-2  Control-panel light messages (continued)
ENWW Status-light patterns 81
 
						

							
Light statusState of the printerAction
Paper OutLoad paper or other media.
Paper Mount
The loaded paper or other media is not
supported.Load acceptable paper or other media.
See Supported paper and other media
.
Press the  Go button to override the
condition.
Table 7-3   Accessory error indicators
Accessory errorAttention lightReady lightGo light
DIMM slot incompatible error OffOffOn
Table 7-2  Control-panel light messages (continued)
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Common Macintosh problems
This section lists problems that can occur when using Mac OS X.
Table 7-4  Problems with Mac OS X
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause
Solution
The printer software might not have been installed or was installed
incorrectly.Make sure that the printer PPD is in the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj , where  is the two-letter language code for
the language that you are using. If necessary, reinstall the software.
See the  Getting Started Guide  for instructions.
The PostScript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard-drive folder:  Library/
Printers/PPDs/Contents/Resources/.lproj ,
where  is the two-letter language code for the language that
you are using. Reinstall the software. See the  Getting Started
Guide  for instructions.
The printer name, IP address, or Rendezvous or Bonjour host name does not appear in the printer list in the Print Center or Pri nter
Setup Utility.
Cause
Solution
The printer might not be ready.Make sure that the cables are connected correctly, the printer is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The wrong connection type might be selected.Make sure that USB, IP Printing, or Rendezvous or Bonjour is
selected, depending on the type of connection that exists between
the printer and the computer.
The wrong printer name, IP address, or Rendezvous or Bonjour host
name is being used.Print a configuration page to check the printer name, IP address, or
Rendezvous or Bonjour host name. Verify that the name, IP address,
or Rendezvous or Bonjour host  name on the configuration page
matches the printer name, IP address, or Rendezvous or Bonjour
host name in the Print Center or Printer Setup Utility.
The interface cable might be defective or of poor quality. Replac e the interface cable. Make sure to use a high-quality cable.
The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.
Cause
Solution
The printer might not be ready.Make sure that the cables are connected correctly, the printer is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The printer software might not have been installed or was installed
incorrectly.Make sure that the printer PPD is in the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj
, where  is the two-letter language code for
the language that you are using. If necessary, reinstall the software.
See the  Getting Started Guide  for instructions.
ENWW Common Macintosh problems 83
 
						

							
The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.
Cause
Solution
The PostScript Printer Description (PPD) file is corrupt.Delete the PPD file from the following hard-drive folder: Library/
Printers/PPDs/Contents/Resources/.lproj ,
where  is the two-letter language code for the language that
you are using. Reinstall the software. See the  Getting Started
Guide  for instructions.
The printer might not be ready.Make sure that the cables are connected correctly, the printer is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The interface cable might be defective or of poor quality. Replac e the interface cable. Make sure to use a high-quality cable.
A print job was not sent to the printer that you wanted.
Cause
Solution
The print queue might be stopped.Restart the print queue. Open print monitor and select Start Jobs.
The wrong printer name or IP address is being used. Another printer
with the same or similar name, IP address, or Rendezvous or Bonjour
host name might have received your print job. Print a configuration page to check the printer name, IP address, or
Rendezvous or Bonjour host name. Verify that the name, IP address,
or Rendezvous or Bonjour host name on the configuration page
matches the printer name, IP address, or Rendezvous or Bonjour
host name in the Print Center or Printer Setup Utility.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB printers is not
installed.
When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is s
elected.
Cause
Solution
This problem is caused by ei ther a software or a hardware
component.Software troubleshooting
● Check that your Macintosh supports USB.
● Verify that your Macintosh operating system is Mac OS X v10.2
or later.
● Ensure that your Macintosh has the appropriate USB software
from Apple.
Hardware troubleshooting
● Check that the printer is turned on.
● Verify that the USB cable is connected correctly.
● Check that you are using the 
appropriate high-speed USB cable.
Table 7-4  Problems with Mac OS X (continued)
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When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause
Solution
● Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the host
computer.
● Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain and connect the cable directly to the USB port on
the host computer.
NOTE
The iMac keyboard is a nonpowered USB hub.
Table 7-4   Problems with Mac OS X (continued)
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HP postscript level 3 emulation errors
The following situations are HP postscript level 3 emulation language-specific and can occur when
several printer languages are being used.
NOTETo receive a printed or screen displayed message when HP postscript level 3 emulation
errors occur, open the  Print Options dialog box and click the desired selection next to the  PS
Errors  section. You can also access this from the embedded Web server.
Table 7-5   HP postscript level 3 emulation errors
SymptomPossible causeSolution
The job prints in Courier (the printers
default typeface) instead of the typeface
you requested.The requested typeface is not
downloaded. A personality switch may
have been performed to print a PCL job
just before the HP postscript level 3
emulation printing job was received.Download the desired font and send the
print job again. Verify the type and
location of the font. Download to printer
if applicable. Check with the software
documentation.
A legal page prints with clipped margins.Print job too complex.You may need to print your job at
600 dots per inch, reduce the complexity
of the page, or install more memory.
An HP postscript level 3 emulation error
page prints.Print job may not be HP postscript level
3 emulation.Make sure the print job is an HP
postscript level 3 emulation job. Check to
see whether the software application
expected a setup or HP postscript level
3 emulation header file to be sent to the
printer.
Limit Check ErrorPrint job is too complex.You may need to print your job at
600 dots per inch, reduce the complexity
of the page, or install more memory.
VM ErrorFont ErrorSelect unlimited downloadable fonts
from printer driver.
Range Check Font Error Select unlimited downloadable fonts
from printer driver.
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Media problem solving
The following problems with media cause print-quality deviations, jamming, or damage to the printer.
ProblemCauseSolution
Poor print quality or toner adhesionThe paper is too moist, too rough, too
heavy or too smooth, or it is embossed
or from a faulty paper lot.Try another kind of paper, between 100
and 250 Sheffield, with 4 to 6% moisture
content.
Dropouts, jamming, or curlThe paper has been stored incorrectly.Store paper flat in its moisture-proof
wrapping.
The paper has variability from one side
to the other.Turn the paper over.
Excessive curlThe paper is too moist, has the wrong
grain direction, or is of short-grain
constructionOpen the rear output bin, or use long-
grain paper.
The paper varies from side-to-side.Turn the paper over.
Jamming, damage to printerThe paper has cutouts or perforations.Use paper that is free of cutouts or
perforations.
Problems with feedingThe paper has ragged edges.Use high-quality paper that is made for
laser printers.
The paper varies from side-to-side.Turn the paper over.
The paper is too moist, too rough, too
heavy or too smooth, has the wrong grain
direction, or is of short-grain construction
or it is embossed or from a faulty paper
lot.Try another kind of paper, between 100
and 250 Sheffield, 4 to 6% moisture
content.
Open the rear output bin, or use long-
grain paper.
Print is skewed (crooked).The media guides might be incorrectly
adjusted.Remove all media from the input tray,
straighten the stack, and then load the
media in the input tray again. Adjust the
media guides to the width and length of
the media that you are using and try
printing again.
More than one sheet feeds at one time.The media tray might be overloaded.Remove some of the media from the tray.
See 
Load media.
The media might be wrinkled, folded, or
damaged.Verify that the media is not wrinkled,
folded, or damaged. Try printing on
media from a new or different package.
The printer does not pull media from the
media input tray.The printer might be in manual-feed
mode.Verify that the printer is not in manual
feed mode and print your job again.
The pickup roller might be dirty or
damaged.Contact HP Customer Care. See How to
contact HP or the support flyer that came
in the box.
The paper-length adjustment control in
tray 2 or optional tray 3 is set at a length
that is greater than the media size.Adjust the paper-length adjustment
control to the correct length.
The printer does not pull media from
media input tray when using the
automatic two-sided printing feature. The automatic two-sided printing media-
size selector is not set to the correct page
size.Push in the media selector for letter/
legal-size media. Pull out the media-size
selector for A4–size media. See 
Identifyproduct parts
 for the location of the
ENWW Media problem solving 87
 
						

							
ProblemCauseSolution
automatic two-sided printing media-size
selector.
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Printed page is different than what appeared on screen
Choose the item that best describes the problem:
●
Garbled, incorrect, or incomplete text
●
Missing graphics or text, or blank pages
●
Page format is different than on another HP LaserJet printer
●
Graphics quality
Garbled, incorrect, or incomplete text
● The wrong printer driver might have been selected when the software was installed. Make sure
that the HP LaserJet P2015 printer driver is selected in the printer Properties.
● If a specific file prints garbled text, there might be a problem with that specific file. If a specific
application prints garbled text, there might be a problem with that application. Make sure that the
appropriate printer driver is selected.
● There might be a problem with your software application. Try printing from another software
application.
● The USB cable might be loose or defective. Try the following:
●Disconnect the cable and reconnect it at both ends.
● Try printing a job that you know works.
● If possible, attach the cable and printer to another computer, and try printing a job that you
know works.
● Try using a new USB 2.0 cable that is 3 m (10 ft) or less. See 
Order supplies and
accessories
.
● Turn off the printer and the computer. Remove the USB cable, and inspect both ends of the
cable for damage. Reconnect the cable, making sure that the connections are tight. Make
sure that the printer is directly connected to the computer. Remove any switchboxes, tape
backup drives, security keys, or any other devices that are attached between the USB port
on the computer and the printer. These devices can sometimes interfere with communication
between the computer and the printer. Restart the printer and the computer.
Missing graphics or t
ext, or blank pages
●Make sure that your file does not contain blank pages.
● The sealing tape might still be in the print cartridge. Remove the print cartridge, and pull the tab
on the end of the cartridge until the entire length of the tape is removed. Reinstall the print cartridge.
See 
Replace the print cartridge
 for instructions. To check the printer, print a demo page by pressing
the  Go button.
● The graphic settings in the printer Properties might not be correct for the type of job that you are
printing. Try a different graphic setting in the printer Properties. See 
Configure the Windows printer
driver
 or Configure the Macintosh printer driver  for more information.
● Clean the printer, particularly the contacts between the print cartridge and the power supply.
ENWW Printed page is different than what appeared on screen 89
 
						

							
Page format is different than on another HP LaserJet printer
If you used an older or different HP LaserJet printer driver (printer software) to create the document, or
if the printer Properties settings in the software are different, the page format might change when you
try to print using your new printer driver or settings. To help eliminate this problem, try the following:
●Create documents and print them using the same printer driver (printer software) and printer
Properties settings regardless of which HP LaserJet printer you use to print them.
● Change the resolution, paper size, font settings, and other settings. See 
Configure the Windows
printer driver
 or Configure the Macintosh printer driver  for more information.
Graphics quality
The graphics settings might be unsuitable for your print job. Check the graphic settings, such as
resolution, in the printer Properties and adjust them as necessary. See 
Configure the Windows printer
driver or Configure the Macintosh printer driver  for more information.
NOTESome resolution may be lost when converting from one graphics format to another.
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