HP LaserJet P2015n User Manual

							
Printer software problems
Table 7-6  Printer software problems
ProblemSolution
A printer driver for the HP LaserJet P2015 printer is not visible
in the Printer  folder●Reinstall the printer software. In the Windows task bar,
click 
Start , select  Programs , select
HP LaserJet P2015 , and click Uninstall. Turn the printer
off. Install the printer software from the CD-ROM. Turn
the printer back on.
NOTE Close any applications that are running.
To close an application that has an icon in the
system tray, right-click the icon, and select
Close  or Disable .
●Try plugging the USB cable into a different USB port on
the PC.
● If you are trying to print to a shared printer, in the Windows
task bar, click 
Start, select  Settings , and select
Printers . Double-click the Add Printer icon. Follow the
instructions in the Add Printer Wizard.
An error message was displayed during the software
installation● Reinstall the printer software. In the Windows task bar,
click 
Start , select  Programs , select
HP LaserJet P2015 , and click Uninstall. Turn the printer
off. Install the printer software from the CD-ROM. Turn
the printer back on.
NOTE Close any applications that are running.
To close an application that has an icon in the
task bar, right-click the icon, and select  Close
or  Disable .
●Check the amount of free space on the drive where you
are installing the printer software. If necessary, free up as
much space as you can, and reinstall the printer software.
● If necessary, run the Disk Defragmenter, and reinstall the
printer software.
The printer is in Ready mode, but nothing prints
●Print a Configuration page from the control panel of the
printer, and verify the printer functionality.
● Verify that all of the cables are properly seated and within
specifications. This includes the USB, network, and
power cables. Try a new cable.
ENWW
Printer software problems 91
 
						

							
Improve print quality
This section provides information about identifying and correcting print defects.
NOTEIf these steps do not correct the problem, contact an HP-authorized dealer or service
representative.
Light print or faded
● The print cartridge is nearing end of life.
● The media might not meet Hewlett-Packards media
specifications (for example, 
the media is too moist or too
rough). See 
Supported paper and other media  for more
information.
● If the whole page is light, the print density adjustment is
too light or EconoMode might be turned on. Adjust the
print density, and disable EconoMode in the printer
Properties. See 
Saving toner
 for more information.
Toner specks
●The media might not meet Hewlett-Packards media
specifications (for example, 
the media is too moist or too
rough). See 
Supported paper and other media  for more
information.
● The printer might need to be cleaned. See 
Clean theprinter
 or Clean the printer media path  for instructions.
Dropouts
●A single sheet of media might be defective. Try reprinting
the job.
● The medias moisture content is uneven or the media has
moist spots on its surface. Try printing with new media.
See 
Supported paper and other media
 for more
information.
● The media lot is bad. The manufacturing processes can
cause some areas to reject toner. Try a different type or
brand of media.
● The print cartridge might be defective. See 
Replace theprint cartridge
 for more information.
92 Chapter 7   Problem solving ENWW
 
						

							
Vertical lines
The photosensitive drum inside the print cartridge has probably
been scratched. Install a new HP print cartridge. See 
Replacethe print cartridge for instructions.
Gray background
●Make sure that tray 1 is in place.
● Decrease the print density setting through
HP ToolboxFX or the embedded Web server. This
decreases the amount of background shading. See
HP ToolboxFX
.
● Change the media to a lighter basis weight. See
Supported paper and other media
 for more information.
● Check the printers environment. Very dry (low humidity)
conditions can increase the amount of background
shading.
● Install a new HP print cartridge. See 
Replace the printcartridge
 for instructions.
Toner smear
●If toner smears appear on the leading edge of the media,
the media guides might be dirty. Wipe the media guides
with a dry, lint-free cloth. See 
Clean the printer
 for more
information.
● Check the media type and quality.
● Try installing a new HP print cartridge. See 
Replace the
print cartridge
 for instructions.
● The fuser temperature might be too low. In your printer
driver, make sure the appropriate media type is selected.
ENWW
Improve print quality 93
 
						

							
Loose toner
●Clean the inside of the printer. See Clean the printer
 for
instructions.
● Check the media type and quality. See 
Supported paperand other media
 for more information.
● Try installing a new HP print cartridge. See 
Replace theprint cartridge
 for instructions.
● In your printer driver, make sure the appropriate media
type is selected.
● Plug the printer directly into an AC outlet instead of into a
power strip.
Vertical repetitive defects
●The print cartridge might be damaged. If a repetitive mark
occurs at the same spot on the page, install a new
HP print cartridge. See 
Replace the print cartridge
 for
instructions.
● The internal parts might have toner on them. See 
Clean
the printer
 for more information. If the defects occur on
the back of the page, the problem will probably correct
itself after a few more printed pages.
● In your printer driver, make sure the appropriate media
type is selected.
Misformed characters
●If characters are improperly formed, producing hollow
images, the media stock might be too slick. Try a different
media. See 
Supported paper and other media
 for more
information.
● If characters are improperly formed, producing a wavy
effect, the printer might need service. Print a configuration
page. If the characters are 
improperly formed, contact an
HP-authorized dealer or service representative. See 
Howto contact HP  for more information.
94 Chapter 7   Problem solving ENWW
 
						

							
Page skew
●Make sure that the media is loaded correctly and the
media guides are not too tight or too loose against the
media stack. See 
Load media
 for more information.
● The input bin might be too full. See 
Load media
 for more
information.
● Check the media type and quality. See 
Supported paperand other media
 for more information.
Curl or wave
●Check the media type and quality. Both high temperature
and humidity cause media to curl. See Supported paperand other media
 for more information.
● The media might have been in the input tray too long.
Turn over the stack of media in the tray. Also, try rotating
the media 180° in the input tray.
● Open the straight-through output door and try printing
straight through. See 
Straight-through output path
 for
more information.
● The fuser temperature might be too high. In your printer
driver, make sure the appropriate media type is selected.
If the problem persists, select a media type that uses a
lower fuser temperature, such as transparencies or light
media.
Wrinkles or creases
●
Make sure that media is loaded properly. See Loadmedia
 for more information.
● Check the media type and quality. See 
Supported paperand other media
 for more information.
● Open the straight-through output door and try printing
straight through. See 
Straight-through output path
 for
more information.
● Turn over the stack of media in the tray. Also, try rotating
the media 180° in the input tray.
● For envelopes, this can be caused by air pockets inside
the envelope. Remove the envelope, flatten the
envelope, and try printing again.
ENWW
Improve print quality 95
 
						

							
Toner scatter outline
●If large amounts of toner have scattered around the
characters, the media might be resisting the toner. (A
small amount of toner scatter is normal for laser printing.)
Try a different media type. See 
Supported paper and
other media
 for more information.
● Turn over the stack of media in the tray.
● Use media designed for laser printers. See 
Supported
paper and other media
 for more information.
96 Chapter 7   Problem solving ENWW
 
						

							
Clearing jams
Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error in
the software and the printer control panel lights. See 
Status-light patterns for more information.
The following are some of the causes of media jams:
● The input trays are loaded improperly or too full. See 
Load media
 for more information.
NOTEWhen you add new media, always remove all of the media from the input tray and
straighten the stack of new media. This helps prevent multiple sheets of media from feeding
through the printer at one time, reducing media jams.
● The media does not meet HP specifications. See Supported paper and other media
 for more
information.
● The printer might need to be cleaned to remove paper dust and other particles from the paper path.
See 
Clean the printer
 for instructions.
There might be loose toner in the printer after a media jam. This toner clears up after a few sheets print.
CAUTION Media jams might result in loose toner on the page. If you get any toner on your
clothes, wash them in cold water.  Hot water will permanently set the toner into the fabric.
Print-cartridge area
To clear a jam in the print-cartridge area, perform the following steps:
CAUTIONDo not use sharp objects, such as tweezers or needlenose pliers, to remove jams.
Damage caused by sharp objects will not be covered by the warranty.
1. Press the print-cartridge-door button, and then remove the print cartridge from the printer.
CAUTION To prevent damage to the print cartridge, minimize its exposure to direct light.
ENWW Clearing jams 97
 
						

							
2.Open the straight-through output door.
3.Pull down the green pressure-release levers.
4.With both hands, grasp the side of the media that is most visible (this includes the middle), and
carefully pull it free from the printer.
98 Chapter 7   Problem solving ENWW
 
						

							
5.Replace the print cartridge, and close the print-cartridge door.
Input trays
To clear a jam in the input trays, perform the following steps:
CAUTION Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams.
Damage caused by sharp objects will not be covered by the warranty.
1. Open the straight-through output door.
2.Pull down the green pressure-release levers.
ENWW Clearing jams 99
 
						

							
3.Press the print-cartridge-door button, and then remove the print cartridge from the printer.
4.With both hands, grasp the side of the media that is most visible (this includes the middle), and
carefully pull it free from the printer.
5.Insert the print cartridge in the printer and close the print-cartridge door.
100 Chapter 7   Problem solving ENWW