HP LaserJet 2430tn User Manual

Troubleshooting common Windows problems 
Error message:
Error Writing to LPTx in Windows 9x.Cause
Solution
Media is not loaded.Make sure that paper or other print media is
loaded in the trays.
The cable is defective or loose.Make sure that the cables are connected
correctly, the printer is on, and the Ready light is
on.
The printer is plugged into a power strip and is
not receiving enough power.Unplug the power cord from the power strip and
plug it into another electrical outlet.
The input/output setting...

Troubleshooting common Macintosh problems
In addition to the problems that are listed in Solving general printing problems, this section
lists problems that can occur when using Mac OS 9. x, or Mac OS X.
NOTE
Setup for USB and IP  printing is performed through the  Desktop Printer Utility. The printer
will  not appear in the Chooser.
Problems with Mac OS 9.x
The printer name or IP address does not  show or verify in the Desktop Printer Utility.
Cause
Solution
The printer might not be ready.Make sure that...

A print job was not sent to the printer that you wanted.
Cause
Solution
The wrong printer name or IP address is being used.
Another printer that has the same or a similar name or IP
address might have received your print job.Check the printer name or IP address by printing a
configuration page. See 
Configuration page . Verify that the
printer name or IP address on the configuration page
matches the printer name or IP address in the  Desktop
Printer Utility .
The printer might not be ready.Make sure that...

When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple System
Profiler after the driver is selected.
Cause
Solution
This problem is caused by either a software or hardware
component.Software troubleshooting
● Check that your Macintosh supports USB.
● Verify that your Macintosh operating system is Mac OS
9.1 or later.
● Ensure that your Macintosh has the appropriate USB
software from Apple.
NOTE
The iMac and Blue G3 desktop Macintosh systems meet all
of...

The printer name, IP address, or Rendezvous host name does not appear in the printer list box in the print center.Cause
Solution
The printer might not be ready.Make sure that the cables are connected correctly, the
printer is on, and the ready light is on. If you are connecting
through a USB or Ethernet hub, try connecting directly to the
computer or use a different port.
The wrong connection type might be selected.Make sure that USB, IP Printing, or Rendezvous is selected,
depending on the type of...

A print job was not sent to the printer that you wanted.
Cause
Solution
The wrong printer name or IP address is being used.
Another printer with the same or similar name, IP address,
or Rendezvous host name might have received your print job.Check the printer name, IP address, or Rendezvous host
name by printing a configuration page See 
Configuration
page . Verify that the name, IP address, or Rendezvous host
name on the configuration page matches the printer name,
IP address, or Rendezvous host name in...

When connected with a USB cable, the printer does not appear in the Macintosh Print Center after the driver is
selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.Software troubleshooting
● Check that your Macintosh supports USB.
● Verify that your Macintosh operating system is Mac OS
X version 10.1 or later.
● Ensure that your Macintosh has the appropriate USB
software from Apple.
Hardware troubleshooting
● Check that the printer is turned on.
● Verify that the...

Troubleshooting common PostScript problems
The following situations are specific to the PostScript (PS) language and might occur when
several printer languages are being used. Check the control-panel display for messages that
might help resolve problems.
NOTE
To receive a printed or screen message when PS errors occur, open the  Print Options
dialog box and click the selection next to the PS Errors section that you want.
General problems
The job prints in Courier (the printers default typeface) instead...

VM ErrorCause
Solution
A font error occurred.Select unlimited downloadable fonts from the
printer driver.
Range CheckCause
Solution
A font error occurred.Select unlimited downloadable fonts from the
printer driver.
ENWW Troubleshooting common PostScript problems  147
 

148Chapter 4 Problem solving ENWW