HP LaserJet 2430tn User Manual

●If the job will not print, and a message
appears on the printer control panel display,
see 
Interpreting control-panel messages .
● Using the computer, check to see if the
printer has been paused. Press  S
TOP to
continue.
● If the printer is on a network, check that you
are printing to the correct printer. To verify
that it is not a network problem, connect the
computer directly to the printer with a
parallel or USB cable, change the port to
LPT1, and try to print.
● Check the interface cable...

4 Does the job print as expected?
YES Go to step 5.
NO 
Print is garbled, or
only a portion of the
page prints. Printing stops in the
middle of the job.Print speed is slower
than expected.A printer control
panel setting is not
taking effect.
100 Chapter 4 Problem solving ENWW
 

●Check that you
are using the
proper printer
driver. (See 
Using
the printer driver .)
● The data file sent
to the printer
might be corrupt.
To test, try
printing it on
another printer (if
possible), or try a
different file.
● Check the
interface cable
connections. Test
the cable by trying
it on another
computer (if
possible).
● Replace the
interface cable
with a high-quality
cable (see 
Part
numbers ).
● Simplify the print
job, print at a
lower resolution,
or install more
printer memory.
(See 
Printer...

●Check that you
are using the
proper printer
driver. (See 
Using
the printer driver .)
● Check the
program settings.
(See the program
online Help.)
● Try a different font.
● Downloaded
resources might
have been lost.
You might need to
download them
again.
●Make sure that
the paper is
loaded correctly
and that the
guides are not too
tight or too loose
against the paper
stack.
● If you are having
problems printing
custom-size
paper, see
Printing on
custom-sized
media or
cardstock .
● If pages are
wrinkled...

●Make sure that you have
selected the correct tray.
(See 
Selecting a paper
source .)
● Make sure that trays are
correctly configured for
paper size and type. (See
Loading trays .) Print a
configuration page to see
current tray settings. (See
Configuration page .)
● Make sure that the tray
selection (Source) or Type
in the printer driver or
program is set correctly.
(The printer driver and
program settings override
the printer control panel
settings.)
● By default, paper loaded in
tray 1 will be printed...

Solving general printing problems
In addition to the issues and solutions that are listed in this section, see Troubleshooting
common Macintosh problems if you are using a Macintosh computer, and see
Troubleshooting common PostScript problems if you are using the PS driver.
Printer selects media from the wrong tray.
Cause
Solution
The tray selection in the software program might
be incorrect.For many software programs, the paper tray
selection is found on the  Page Setup menu
within the program.
Remove...

Print job is extremely slow.Cause
Solution
The job might be very complex.
The maximum speed of the printer cannot be
exceeded even when more memory is added.
Printing speeds might be automatically reduced
when printing on custom-sized media.
Note: Slower speeds are expected when printing
on narrow paper, when printing from tray 1, or
when using the HIGH 2 fuser mode.Reduce the complexity of the page or try
adjusting the print-quality settings. If this problem
occurs frequently, add memory to the...

The printer prints, but the text is wrong, garbled, or incomplete.Cause
Solution
The printer cable is loose or defective.Disconnect the printer cable and reconnect it.
Try a print job that you know works. If possible,
attach the cable and printer to another computer
and try a print job that you know works. Finally,
try a new cable.
The printer is on a network or sharing device and
is not receiving a clear signal.Disconnect the printer from the network and use
a parallel or USB cable to attach it directly...

The printer does not respond when you select Print in the software. Cause
Solution
The printer is malfunctioning.Check the control-panel display for messages
and lights to determine if the printer is indicating
an error. Note any message and see 
Interpreting
control-panel messages .
ENWW Solving general printing problems 107
 

Guidelines for using paper
For best results, make sure the paper is of good quality, and free of cuts, nicks, tears, spots,
loose particles, dust, wrinkles, voids, and curled or bent edges.
If you are unsure what type of paper you are loading (such as bond or recycled), check the
label on the package of paper.
For a complete list of supported media, see 
Supported types and sizes of print media.
The following problems with paper cause print quality deviations, jamming, or even damage
to the printer....