HP Jornada 560 Series PDA Users Guide

							Chapter 8 | Companion Programs | 127 
• Sequence. To automatically play the slideshow, select the order 
in which you 
want pictures displayed: Forward, Reverse, or 
Random. To control the slideshow manually (by rocking the 
action button to display the next picture), select Off.  
• Delay. Set the delay 
time (in seconds) you want the slideshow 
to wait before it automatically displays the next picture.  
• Wrap around. To repeat the slideshow after the final picture 
has been 
displayed, select the Wrap around check box. 
Clear the check box if you want the slideshow to stop after the 
last picture.  
• Auto-rotate. Select the Auto-rotate check box to rotate 
pictures if 
necessary to better fit the screen. Select either 
Clockwise or Anti-clockwise to determine the direction of 
rotation. 
• Show filename and Show date. Select Show filename 
and/or Show date to 
display information about the picture on 
the screen during the slideshow.  
• Play audio. Select Play audio to play any associated sound 
files when the 
picture is displayed.  
 
Sending Images  
You can also use hp image viewer to send images by e-mail, send images 
by infrared, or copy and paste images into Word documents and notes. 
To send an image as an attachment to an e-mail 
message  
1.  In Browse mode, select the image that you want to send.  
2. On the Send menu, tap E-Mail.  
This will launch Pocket Inbox and open a new e-mail with the 
image as an attachment.  
 
To send an image to another PDA by infrared  
1.  In Browse mode, select the image that you want to send.  
2. On the Send menu, tap Infrared.   
						

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3.  Align the infrared ports on your hp Jornada with the infrared ports 
on the receiving device, and set the receiving device to receive 
the file.  
  
To send an image to an infrared-equipped printer or 
desktop PC  
1.  In Browse mode, select the image that you want to send.  
2. On the Edit menu, tap Send IrOBEX.  
3.  Align the infrared ports on your hp Jornada with the infrared ports 
on the receiving device.  
  
To copy an image to a document  
1.  In Browse mode, select the image that you want to copy.  
2. On the Edit menu, tap Copy to Clipboard, and then choose 
the appropriate size.  
3.  Switch to the document or note into which you will paste the 
image.  
4. On the Edit menu, tap Paste.  
OmniSolve 
OmniSolve is a financial application that offers the same features as the hp 
business calculator. It is designed specifically for real estate, retail, and 
business professionals who use personal digital assistants to make financial 
decisions quickly and accurately. OmniSolve employs a form-filling 
metaphor to provide a rich problem-solving environment that is 
unparalleled in ease of use, power, and flexibility. 
To start OmniSolve 
• On the Start menu, tap Programs, and then tap the OmniSolve 
icon. 
 
For detailed help and procedures about using OmniSolve, refer to online 
Help.  
						

							Chapter 8 | Companion Programs | 129 
CodeWallet Pro 
CodeWallet Pro allows you to easily store, organize, and retrieve personal 
information, such as credit card numbers, favorite URLs, and emergency 
phone numbers. CodeWallet includes information forms for your 
convenience, and stores your data in encrypted, password-protected files.  
 
 
CodeWallet Pro may not be included on some models of the hp Jornada.  
 
To start CodeWallet Pro 
• On the Start menu, tap Programs, and then tap the 
CodeWallet Pro icon. 
 
For detailed help and procedures about using CodeWallet Pro, refer to 
online Help or the CodeWallet Pro User’s Guide on the Pocket PC 
Companion CD.  
						

							| 131 
9 | Troubleshooting 
If you encounter difficulty while using your hp Jornada, this chapter will 
help you find answers. If you need information about troubleshooting 
ActiveSync or connecting to your desktop PC, click Microsoft 
ActiveSync Help on the Help menu in ActiveSync. 
The information in this chapter will help you 
• Reset your hp Jornada. 
• Restore your hp Jornada to the factory default settings. 
• Troubleshoot basic problems. 
• Troubleshoot problems with remote connections. 
• Troubleshoot problems with the display and touch screen.  
						

							132 | hp Jornada 560 series personal digital assistant User’s Guide   
Resetting Your hp Jornada 
Occasionally, you may need to reset your hp Jornada; for example, you 
should reset after you restore data from your desktop PC or when the 
operating system stops responding. Resetting your hp Jornada is similar to 
restarting your desktop PC. It restarts the operating system and preserves 
any saved data, but you will lose any unsaved data. 
Reset after restoring data from a backup file or when your hp Jornada 
appears to be “frozen” or “locked up.” 
 
When you reset, you lose unsaved data in all open documents or programs. Use 
hp task switcher to close all open documents and programs before you reset.   
 
To reset 
1.  Remove your hp Jornada from the cradle. 
2.  Remove the CompactFlash card (if installed).  
3.  Use the stylus to press the red reset button on the back of the hp 
Jornada, as shown in the following illustration. 
  
						

							Chapter 9 | Troubleshooting | 133 
Restoring Factory Defaults 
In some cases, such as when your hp Jornada does not respond after 
being reset or when you forget your password, you may need to restore 
your hp Jornada to the factory default settings. This erases all data not 
stored in the hp safe store folder or on a CompactFlash memory card. All 
information you have entered in RAM, including all files, system settings, 
and programs you have installed, may be erased.  
To ensure the safety of your information should it be necessary to restore 
the factory defaults, you should regularly back up your data to your 
desktop PC (using ActiveSync), to a CompactFlash card (using the hp 
backup application), or to the hp safe store folder (using the hp emergency 
backup application). For more information on backing up data, see 
“Backing Up and Restoring Data” in chapter 6. 
 
 
Restoring the factory default settings erases all files, programs, and data stored 
in RAM. You can restore data from a backup file saved on your desktop 
computer, on a CompactFlash card, or in the hp safe store folder. (For more 
information, see “Backing Up and Restoring Data” in chapter 6, or ActiveSync 
Help on your desktop computer.) 
 
 
To restore the factory defaults  
1.  Disconnect all cables, including the ac adapter, from your hp 
Jornada. 
2.  Remove the backup battery. Use the stylus to hold the backup 
battery lock in the OPEN position, and then slide out the backup 
battery tray.  
3.  Remove the main battery. 
4.  Wait at least 5 minutes, and then reinstall the main battery, 
reinstall the backup battery, and reconnect the ac adapter. (For 
more information, see “Using Your hp Jornada for the First Time” 
in chapter 2.)  
5.  Your hp Jornada should turn on automatically and display the 
Welcome Wizard. 
6.  If you have enabled hp emergency backup, you will be prompted 
to restore your PIM databases from the hp safe store folder.    
						

							134 | hp Jornada 560 series personal digital assistant User’s Guide   
 
After you restore the factory defaults, you will need to complete the 
Welcome Wizard and reestablish a partnership with your desktop PC. You 
may also want to restore data to your hp Jornada from your most recent 
backup file. For more information, see “Using Your hp Jornada for the First 
Time” in chapter 2, and “Backing Up and Restoring Data” in chapter 6. 
Basic Problems 
If you have a specific problem, review the information below to see if you 
can quickly find the answer. Or, visit the hp Web site at 
www.hp.com/jornada
 for more information about common difficulties. 
 
Problem 
Diagnosis/Remedy 
hp Jornada does not turn 
on when not connected to 
ac power. Power is too low to run your hp Jornada. 
Connect to ac power, and then turn on 
your hp Jornada. (Charge the battery 
regularly to avoid running out of battery 
power.)  
Battery runs out of power 
quickly. You are using your hp Jornada in ways 
that drain power quickly. Use external 
power to charge and power your device 
whenever possible, especially when 
listening to music or using CompactFlash 
cards.  
–or– 
Alerts and notifications are causing your 
hp Jornada to turn on, even when you are 
not using it. Check the “wake up sources” 
in the Power Preferences page in hp 
settings.  
For more information, see “Managing 
Power” in chapter 6.  
						

							Chapter 9 | Troubleshooting | 135 
Problem Diagnosis/Remedy 
hp Jornada automatically 
shuts down/suspends. Power is too low. When a critically low 
power condition is encountered, the hp 
Jornada initiates a safety shutdown. 
Connect to ac power and charge the 
battery.  
–or– 
Auto-suspend activated. To conserve 
power, the hp Jornada auto-suspends if it 
is idle for 1 minute immediately after 
power is turned on. It also auto-suspends if 
it is continuously idle for 5 minutes. 
–or– 
hp Jornada is locked up. Connect to 
external power, and reset your hp 
Jornada. (See “Resetting your hp Jornada” 
in this chapter.) (Caution: You may lose 
any unsaved data when you reset.) 
hp Jornada locks up when 
running applications, or it 
runs slowly. hp Jornada is locked up. Connect to ac 
power, and reset. (See “Resetting your hp 
Jornada” in this chapter.) Note: Check to 
ensure that the device is not running low 
on power, and avoid running several 
applications at the same time. Use hp task 
switcher to close applications that are not 
in use.  
						

							136 | hp Jornada 560 series personal digital assistant User’s Guide   
Problem Diagnosis/Remedy 
hp Jornada does not turn 
on or display appears to 
be off, even though power 
is on.  The display is off. Press and hold the 
notification button/LED to turn on the 
display. 
–or– 
There is not enough light to see the 
display. Turn on lights or move to a room 
with more light. Use hp settings to increase 
the brightness of the display. Press and 
hold the power button to turn on the 
backlight. Change hp settings to use the 
light sensor to automatically turn on the 
backlight in dark conditions.  
–or– 
The device has been reset. After a reset, 
the screen remains blank for 
approximately 3 seconds after pressing the 
power button. 
–or– 
hp Jornada has run out of power. Charge 
the device by connecting to ac power 
Backup file created with 
the hp backup application 
on another hp handheld 
device cannot be restored 
to the hp Jornada.  Only PIM data can be migrated to hp 
Jornada 560 series personal digital 
assistants. Because the hp Jornada 560 
series personal digital assistant uses a new 
version of the Pocket PC operating system, 
it is recommended that you restore PIM 
data from an older device by using 
Microsoft ActiveSync or Microsoft Outlook 
rather than hp backup. Synchronize your 
older hp handheld device with Microsoft 
Outlook on your desktop PC, and then 
establish a new partnership to transfer 
data to your new hp Jornada.