HP Designjet Z6200 1524 mm Photo User Manual

2.Open the printer window.
3.
Locate the small holes in the pl
aten near some of the rollers.
4.Put three drops of oil into each hole in the platen.
NOTE:
Be careful not to spill oil onto the platen.
ENWW The platen rollers squeak
173
Troubleshoot other
 

5.If oil spills onto the platen, wipe the platen clean with a cloth.
6.Lower the printer window.
Cannot access the HP Utility
If you have not done so
 already, please read Access the HP Utility on page 24.
1. Go to the front panel and sele ct the Connectivity menu icon 
, then Advanced  > Web
services  > HP Utility Software  > Enable.
2. If you have a TCP/IP connection to your printer, go to the front panel and select the Connectivity
menu icon 
 again.
3. Select the type of connection you are using.
4....

Printer alerts
Your printer can communicate two types of alerts:
● Errors:  Mainly alerting you to the fact that the printe r is unable to print. However, in the driver,
errors can also alert you to conditions that could ruin  the print, such as clipping, even if the printer
is able to print.
● Warnings:  Alert you when the printer needs attentio n either for an adjustment, such as a
calibration or for a possible unprintable situation , such as a preventive maintenance or low ink.
There are four...

17 HP Customer Care
●Introduction
●
HP Professional Services
●
HP Instant Support
●
HP Proactive Support
●
Customer Self Repair
●
Contact HP Support
176 Chapter 17   HP Customer Care ENWW
HP Customer Care
 

Introduction
HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet,
providing comprehensive, proven  support expertise and new technologies to give you unique end-to-
end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair
and exchange services, phone and Web support, so ftware updates and self-maintenance services. To
find out more about HP Customer Care, please visit us at:
http://www.hp.com/go/graphic-arts/
or...

HP Care Packs and Warranty Extensions
HP Care Packs and Warranty Extens ions allow you to extend your products warranty beyond the
standard period.
They include remote support. On-site service is  also provided if necessary, with two alternative
response-time options.
● Next business day
● Same business day, within four hours 
(may not be available in all countries)
For more information on HP  Care Packs, please visit 
http://www.hp.com/go/printservices/.
HP Installation
The HP Installation service...

You can enable Proactive Support in the HP Utility for Windows or the HP Printer Monitor for Mac OS,
where you can specify the frequenc y of connections between your computer and HPs Web server, and
the frequency of diag nostic checks. You can also choose to ru n the diagnostic checks at any time. To
change these settings:
● In the HP Utility for Windows, select the  Tools menu, then  HP Proactive Support .
● In the HP Printer Monitor for Mac OS, select  Preferences > Monitoring  > HP Proactive
Support...

◦The cable you are using (by part number) and where you purchased it
◦ The type of interface used on 
your product (USB or network)
◦ The software name and version you are currently using
◦ Print out the service information prints. You ma
y be asked to fax them to the support center
helping you.
On the front panel: select the 
 icon, then Service information prints  > Print all
pages .
Through the Embedded Web Server: go to the  Service support page in the Support tab,
and then select  Printer...

A Overnight job scenario
In this scenario, the print service provider (PSP) is nearing the end of the business day and receives a
new order which requires delivery  early the next day. The printer is currently printing and there are
jobs in the queue which must also be delivered the next day. The best solution is to queue the new job
and print it overnight.
The following information describes the necessary  tasks to ensure worry-free overnight printing.
Task 1: Handle the digital content
The following...

Table A-1  Handle the paper (continued)
Task Elements See this section of the user’s guide
Troubleshooting See this section of the guide
I cant load the paper See 
The paper cannot be loaded successfully on page 160
I cant find the paper preset for my
paper See 
Download paper presets on page 47
 and Update the printer firmware
on page 138
I dont have HP paper See 
Use non-HP paper on page 48  and Supported paper types on page 31
The paper has jammed See 
The paper has jammed on page 160
The take-up reel...