HP Designjet Z6200 1524 mm Photo User Manual

							2.Open the printer window.
3.
Locate the small holes in the pl
aten near some of the rollers.
4.Put three drops of oil into each hole in the platen.
NOTE:
Be careful not to spill oil onto the platen.
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							5.If oil spills onto the platen, wipe the platen clean with a cloth.
6.Lower the printer window.
Cannot access the HP Utility
If you have not done so
 already, please read Access the HP Utility on page 24.
1. Go to the front panel and sele ct the Connectivity menu icon 
, then Advanced  > Web
services  > HP Utility Software  > Enable.
2. If you have a TCP/IP connection to your printer, go to the front panel and select the Connectivity
menu icon 
 again.
3. Select the type of connection you are using.
4. Select  View Information .
If you still cannot connect, turn the printer off by using the  Power key on the front panel and then turn it
on again.
Print job canceled and purged when held for
preview
The printer can store up to 64 pages for preview. If  the job that you selected for preview contains more
than 64 pages, the job will be canceled and purg ed without notification when the printer starts to
process the sixty-fifth page. If you want to previe w a job that has more than 64 pages, press the
Continue  button before the printer starts to process  the sixty-fifth page. Because the preview image is
ready as soon as the first page is  processed, you should have enough  time to check the preview image.
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							Printer alerts
Your printer can communicate two types of alerts:
● Errors:  Mainly alerting you to the fact that the printe r is unable to print. However, in the driver,
errors can also alert you to conditions that could ruin  the print, such as clipping, even if the printer
is able to print.
● Warnings:  Alert you when the printer needs attentio n either for an adjustment, such as a
calibration or for a possible unprintable situation , such as a preventive maintenance or low ink.
There are four different alert communicators within your printers system.
● Front-panel display:  The front panel shows only the most relevant alert at a time. It generally
requires the user to press the  OK key for confirmation, but in the  case of a warning, it disappears
after a timeout. There are permanent alerts, such  as ink cartridge low on ink, that reappear
when the printer becomes idle and ther e is not another more severe alert.
● Embedded Web Server:  The upper-right corner of the Embedded Web Server window shows
the printer status. If there is an alert in  the printer, the status shows the alert text.
● Driver:  The driver shows alerts. The driver warns about job configuration settings that may
produce a problem in the final output. If the printe r is not ready to print, it displays a warning.
● HP Utility:  To see alerts, go to the Overview  tab and review the Items needing attention
list on the right-hand side.
By default, alerts are displayed only when you are printing and there are printing problems, for
example: cartridge low or out of ink or printer out of paper. If alerts are enabled and there is a
problem that prevents printing, you see a pop-up  window, which explains why the printer is not
going to print. Follow the instructions  to achieve your required result.
NOTE:There are environments that do not support  bidirectional communication, for example: a
Windows computer connected to the printer with US B. In those cases, alerts do not reach the job
owner.
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							17 HP Customer Care
●Introduction
●
HP Professional Services
●
HP Instant Support
●
HP Proactive Support
●
Customer Self Repair
●
Contact HP Support
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							Introduction
HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet,
providing comprehensive, proven  support expertise and new technologies to give you unique end-to-
end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair
and exchange services, phone and Web support, so ftware updates and self-maintenance services. To
find out more about HP Customer Care, please visit us at:
http://www.hp.com/go/graphic-arts/
or call us on the telephone (see 
Contact HP Support on page 179 ). To register your warranty:
http://register.hp.com/
HP Professional Services
Knowledge Center
Enjoy a world of dedicated services and resources to  ensure you always get the best performance from
your HP Designjet pr oducts and solutions.
Join the HP community at the Knowledge Center,  your large-format printing community, for 24×7
access to:
● Multimedia tutorials
● Step-by-step how-to guides
● Downloads — the latest prod
uct firmware, drivers, software, paper presets, etc.
● Technical support — online 
troubleshooting, customer care contacts and more
● Workflows and detailed advice fo
r completing various printing tasks from particular software
applications
● Forums for direct contact with the ex
perts, both HP and your colleagues
● Warranty tracking online
, for your peace of mind
● Latest product information — products
, supplies, accessories, software, etc.
● Supplies Center for all you need
 to know about ink and paper
The Knowledge Center can be found at the foll owing locations, depending on your product:
●
http://www.hp.com/go/T2300/knowledgecenter/
●
http://www.hp.com/go/T2300ps/knowledgecenter/
By customizing your registration for the products  you have purchased and your type of business, and
by setting your communication preferences, you decide the information you need.
HP Start-up Kit
The HP Start-up Kit is the DVD that comes with your  product; it contains the products software and
documentation.
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							HP Care Packs and Warranty Extensions
HP Care Packs and Warranty Extens ions allow you to extend your products warranty beyond the
standard period.
They include remote support. On-site service is  also provided if necessary, with two alternative
response-time options.
● Next business day
● Same business day, within four hours 
(may not be available in all countries)
For more information on HP  Care Packs, please visit 
http://www.hp.com/go/printservices/.
HP Installation
The HP Installation service unpacks, sets up and connects the product for you.
This is one of the HP Care Pack serv ices; for more information, please visit 
http://www.hp.com/go/
printservices/.
HP Instant Support
HP Instant Support Professional Edition is HPs su ite of troubleshooting tools that collect diagnostic
information from your product and match it with  intelligent solutions from HPs knowledge bases,
allowing you to resolve problems as quickly as possible.
You can start an HP Instant Support session by clic king on the link provided on the Troubleshooting
page of your products Embedded Web Server. See 
Access the Embedded Web Server on page 23 .
To be able to use HP Instant Support:
● You must have a TCP/IP connection 
to your product, because HP Instant Support  is accessible only
through the Embedded Web Server.
● You must have access to the 
World Wide Web, because HP Instant Support is a Web-based
service.
HP Instant Support is currently available in En glish, Korean, Simplified Chinese and Traditional
Chinese.
You can find more information about HP Instant Support at 
http://www.hp.com/go/ispe/ .
HP Proactive Support
HP Proactive Support helps reduce costly product  downtime by preemptively identifying, diagnosing
and resolving product issues before  they become problems for you. HPs Proactive Support tool is
designed to help business es of all sizes reduce support costs an d maximize productivity—all with the
click of a mouse.
A component of the HP Imaging and Printing suite of  services, Proactive Support helps you gain control
of your printing environment—with a clear focu s on maximizing the value of your investment,
increasing product uptime and reducing product management costs.
HP recommends that you enable Proactive Support r ight away to save you time and prevent problems
before they occur, reducing costly downtime. Pr oactive Support runs diagnostics and checks for
software and firmware updates.
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							You can enable Proactive Support in the HP Utility for Windows or the HP Printer Monitor for Mac OS,
where you can specify the frequenc y of connections between your computer and HPs Web server, and
the frequency of diag nostic checks. You can also choose to ru n the diagnostic checks at any time. To
change these settings:
● In the HP Utility for Windows, select the  Tools menu, then  HP Proactive Support .
● In the HP Printer Monitor for Mac OS, select  Preferences > Monitoring  > HP Proactive
Support .
If Proactive Support finds any potent ial problem, it notifies you with an alert, which will explain the
problem and recommend a solution. In  some cases, the solution may be applied automatically; in other
cases, you may be asked to perform  some procedure to solve the problem.
Customer Self Repair
HPs Customer Self Repair program offers our cu stomers the fastest service under either warranty or
contract. It enables HP to ship replacement parts dire ctly to you (the end user) so that you can replace
them. Using this program, you can re place parts at your own convenience.
Convenient, easy to use ●An HP Support Specialist will diagnose and a
ssess whether a replacement part is required to
address a defective hardware component.
● Replacement parts are express-shipped; most in-s
tock parts are shipped the very same day you
contact HP.
● Available for most HP products currently under warranty or contract.
● Available in most countries.
For more information about Customer Self Repair, see 
http://www.hp.com/go/selfrepair/ .
Contact HP Support
HP Support is available to you by telephone. What to do before you call:
●Review the troubleshooting suggestions in this guide.
● Review the relevant driver documentation.
● If you have installed third-party software
 drivers and RIPs, see their documentation.
● If you call one of the Hewlett-Pa
ckard offices, please have the following information available to
help us answer your  questions more quickly:
◦ The product you are using: the product number, 
the serial number and the service ID, which
you can find by using the Information icon 
 on the front panel
◦ If there is an error code on th
e front panel, note it down; see 
Front-panel error messages
on page 199
◦ The computer you are using
◦ Any special equipment or software you are usin
g (for example, spoolers, networks, switch-
boxes, modems or special software drivers)
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							◦The cable you are using (by part number) and where you purchased it
◦ The type of interface used on 
your product (USB or network)
◦ The software name and version you are currently using
◦ Print out the service information prints. You ma
y be asked to fax them to the support center
helping you.
On the front panel: select the 
 icon, then Service information prints  > Print all
pages .
Through the Embedded Web Server: go to the  Service support page in the Support tab,
and then select  Printer information  > Print all pages .
Telephone number
Your HP Support telephone number is available on the Web: please visit http://welcome.hp.com/
country/us/en/wwcontact_us.html .
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							A Overnight job scenario
In this scenario, the print service provider (PSP) is nearing the end of the business day and receives a
new order which requires delivery  early the next day. The printer is currently printing and there are
jobs in the queue which must also be delivered the next day. The best solution is to queue the new job
and print it overnight.
The following information describes the necessary  tasks to ensure worry-free overnight printing.
Task 1: Handle the digital content
The following steps will help you to successfully handle the digital content.
1. Open the PDF file in Adobe Acrobat.
2. Ensure you have all the necessary information to 
submit the job, including fonts and high-resolution
images.
3. Check the orientation, margins, typography, colo
r and resolution to ensure that there are no
printing or finishing inconsistencies.
4. Print a draft copy of the work on a small printer as a proof for validation.
5. Generate the PDF for the RIP.
6. Move the PDF file to the RIP station.
NOTE:
Ensure the job can be complete d and delivered on time given the current workload and the
paper and ink supplies.
Task 2: Handle the paper
Ensure that there is enough paper left in the curren t roll to accommodate all of the queued jobs and the
new order. If there is not enough paper le ft, pause the print queue and load a new roll.
The table below identifies sections of this user’s guid e which will help you to quickly find information on
handling paper.
Table A-1   Handle the paper
Task Elements See this section of the user’s guide
Unload paper See 
Unload a roll from the printer on page 37
Load paper See 
Load a roll onto the spindle on page 33
Load a roll onto the take-up reel See 
Load a roll onto the take-up reel on page 38
Check the paper preset See 
View information about the paper on page 46
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181
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							Table A-1  Handle the paper (continued)
Task Elements See this section of the user’s guide
Troubleshooting See this section of the guide
I cant load the paper See 
The paper cannot be loaded successfully on page 160
I cant find the paper preset for my
paper See 
Download paper presets on page 47
 and Update the printer firmware
on page 138
I dont have HP paper See 
Use non-HP paper on page 48  and Supported paper types on page 31
The paper has jammed See 
The paper has jammed on page 160
The take-up reel paper has jammed See 
Take-up reel paper jammed on page 162
The take-up reel does not wind See 
Take-up reel does not wind on page 162
NOTE: For additional information about paper, see Handle the paper on page 29.
Task 3: Handle the ink system
Ensure that your printheads are healthy and that ink le vels are enough to print all queued jobs. If the ink
levels are too low, pause the print queue and  replace and align the components as necessary.
The table below identifies sections of this user’s guid e which will help you to quickly find information on
handling the ink system.
Table A-2   Handle the ink system
Task Elements See this section of the user’s guide
Check ink cartridge information See 
View ink cartridge information on page 77
Remove an ink cartridge See 
Remove an ink cartridge on page 60
Insert an ink cartridge See 
Insert an ink cartridge on page 62
Check printhead information See 
View printhead information on page 78
Remove a printhead See 
Remove a printhead on page 63
Insert a printhead See 
Insert a printhead on page 66
Align printheads See 
Align the printheads on page 71
Remove the maintenance cartridge See 
Remove the maintenance cartridge on page 74
Insert the maintenance cartridge See 
Insert the maintenance cartridge on page 76
Troubleshooting See this section of the guide
I cannot access the Embedded Web
Server See 
Cannot access the Embedded Web Server on page 171
I cannot insert an ink cartridge See 
Cannot insert an ink cartridge on page 165
I cannot insert a printhead See 
Cannot insert a printhead on page 165
The printer will not recognize the
printhead See 
Clean the electrical connections on a printhead on page 68
182 Appendix A   Overnight job scenario
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Overnight job