HP Designjet Z6200 1524 mm Photo User Manual

							Colors are inaccurate
If the colors of your print do not match your expectations, try the following remedies:
1. Check that the paper type you have loaded correspon
ds to the paper type that you selected on the
front panel and in your software. At the same time , check the color-calibration status. If the status
is RECOMMENDED or OBSOLETE, you shou ld perform color calibration. See 
Color calibration
on page 101. If you have made any changes, reprint  your job if the problem has been solved.
2. Check that you are printing on the correct side of the paper.
3. Make sure that you are using the ap
propriate print-quality settings. See 
Select print quality
on page 82. If you have selected the  Fast options, you might not ge t accurate colors. If you
change the print-quality settings, reprint  your job if the problem has been solved.
4. If you are using Application Color Management, ma
ke sure that the color profile that you are
using corresponds to the selected paper type and pr int-quality settings. If you have doubts about
which color settings to use, see 
Color management on page 94. If you need to create a color
profile, see 
Color profiling on page 102 .
5. If the problem consists of color differences be
tween your print and your monitor, follow the
instructions in the “How to calibrate your monito r” section of the HP Color Center. Reprint your job
if the problem has been solved.
6. Print the Image Diagnostics Print. See 
The Image Diagnostics Print on page 72
.
7. Consult the HP Knowledge Center at 
http://www.hp.com/go/Z6200/knowledgecenter/
 for step-
by-step color assistance with different softwa re programs (English language content only).
If the problem persists, contact your customer  service representative for further support. See 
HP
Customer Care on page 176.
PANTONE* colors are inaccurate
See HP Professional PANTONE* Emulation on page 107.
Colors between different HP Designjets do not match
If you print an image on two differe nt printer models (for instance, on an HP Designjet Z6200 printer
series and an HP Designjet 5500 printer series), the colors of th e two prints might not match well.
Matching two printing devices that  use different ink chemistry, paper chemistry, and printheads is
unlikely to be completely successful.  Use the information provided here is to attempt to make one printer
match another.
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							Print with PostScript drivers
The situation describes printing with  the PostScript driver installed for that printer. In this example, we
are using an HP Designjet Z6200 printer series  and an HP Designjet 5500 printer series.
1. Check that both printers have the 
most recent firmware version. See 
Update the printer firmware
on page 138.
2. Check that you have the most rece
nt printer driver for both printers. Download the latest versions
for any HP printer from 
http://www.hp.com/go/Z6200/drivers/ .
3. Make sure that Color Calibration is turned on
. On the front panel of the HP Designjet Z6200,
select the 
 icon, and then select  Printer configuration  > Color calibration  > On .
4. Load the printers with 
the same type of paper.
5. Check that the Paper Type setting on the front panel corresponds to the paper that you have
loaded.
6. Use you normal settings to print your
 image on the HP Designjet 5500.
7. Now prepare to print the same im
age on the HP Designjet Z6200.
In your software, set the color  space of the image to emulate the HP Designjet 5500 and the
specific paper type that you used in that printe r. The data sent to the driver must be already
converted to this emulation color space, which is  a CMYK color space. See the online help for the
software program to find information about how to  do this. In this way, the Z6200 will emulate
the colors that the 5500 can produce when printing on that paper type.
8. In the PostScript driver for the HP Designjet Z6
200, go to the Color Management section and set
the CMYK input profile to the same HP Designje t 5500 color space that you selected in the
software (the emulation color space).
9. Print the image on the HP Designjet Z6200.
Print with HP-GL/2 drivers
The situation describes printing with the 
HP-GL/2 driver installed for that printer.
1. Check that both printers have the 
most recent firmware version. See 
Update the printer firmware
on page 138.
2. Check that you have the most rece
nt printer drivers for both printers. You can download the latest
versions for any HP printer from 
http://www.hp.com/go/Z6200/drivers/ .
3. Make sure that Color Calibration is turned on
. On the front panel of the HP Designjet Z6200
printer series, select the 
 icon, then Printer configuration  > Color calibration  > On .
4. Load the printers with 
the same type of paper.
5. Check that the Paper Type setting on the front panel corresponds to the 
paper you have loaded.
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							6.In the HP-GL/2 driver for the HP Designjet Z6200, click the  Color tab, and select  Printer
Emulation  from the list of color management option s. Then select the HP Designjet 5500 from
the list of emulated printers.
7. In the HP-GL/2 driver for the HP Designjet 5500, click the  Options tab, and then select  Manual
Color  > Color Control  > Match Screen . Also click the Paper Size tab, and then select
Paper Type .
Print the same HP-GL/2 file
The situation describes how to produce an HP-GL/2  file (also known as a PLT file) with the HP-GL/2
driver installed for one printer that you intend to send to another printer.
1. Check that both printers have the 
most recent firmware version. See 
Update the printer firmware
on page 138.
2. Make sure that Color Calibration is turned on. At
 the front panel of the HP Designjet Z6200, select
the 
 icon, then  Printer configuration  > Color calibration  > On .
3. Load the printers with 
the same type of paper.
4. Check that the Paper Type setting on the front panel corresponds to the 
paper you have loaded.
5. If you have an HP-GL/2 file for an HP Designjet 55
00 and you want to print it on an HP Designjet
Z6200, use the Embedded Web Server or the front panel.
● Through the Embedded Web Server:  leave the color options set to Default.
● On the front panel: select the 
 icon, and then select  Printing preferences  > Color
options  > Emulate printer  > HP Designjet 5500 Series .
For other HP Designjet printers, se t both printers to match the screen colors (sRGB, if that is
available), as when printing  with separate HP-GL/2 drivers.
The output is completely blank
If the front-panel graphic language setting is Automatic (the default), try the other settings:
PostScript  for a PostScript file,  HP-GL/2 for an HP-GL/2 file, and so on. Then send the file again.
When you have finished this particular print,  remember to reset the graphic language to  Automatic.
The output contains only a partial print
●If you pressed 
Cancel before the printer received all the  data, you ended the data transmission
and will have to print the page again.
● The I/O timeout  setting might be too short. This setting  determines how long the printer waits for
the computer to send more data, before deciding  that the job is finished. On the front panel,
increase the  I/O timeout setting to a longer period and then  send the print again by selecting
the Connectivity menu icon 
, then  Advanced  > Select I/O timeout .
● A communications problem between your computer and the printer might exist. Check your USB or
network cable.
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							●Check that your software settings are correct for 
your current page size (for example, long-axis
prints).
● If you are using network software, ma
ke sure that it has not timed out.
The image is clipped
Clipping normally indicates a discrepancy between the actual printable area on the loaded paper and
the printable area as described by  your software. You can often iden tify this kind of problem before
printing by previewing your print. See 
Preview a print on page 87 .
● Check the actual printable area for 
the paper size that you have loaded.
printable area = paper size – margins
● Check what your software understa
nds to be the printable area (which it might cite as printing
area or imageable area). For example, some software programs assume standard printable
areas that are larger than those used in this printer.
● If you have defined a custom page size that has 
very narrow margins, the printer might impose its
own minimal margins and clip your image slightly.  You might want to use a larger paper size. See
Select margins options on page 85.
● If your image contains its own margins, you migh t be able to print it successfully by using the Clip
Contents by margins  option. See 
Select margins options on page 85.
● If you are trying to print a very long image on 
a roll, make sure that your software can print an
image of that size.
● You might have asked to rotate 
the page to landscape orientation on a paper size that is not
sufficiently wide.
● If necessary, reduce the size of the image or docume
nt in your software, so that it fits between the
margins
Other explanations exist for a cl ipped images. Some programs, su ch as Adobe Photoshop, Adobe
Illustrator, and CorelDRAW, use an  internal 16-bit coordinate system which means that they cannot
handle an image of more than 32 ,768 pixels. If you try to print a larger image, the bottom of the
image will be clipped. To print the  entire image, try these suggestions:
● If you are using an HP-GL/2 driver, you can re
duce the resolution so that the whole image
requires fewer than 32,768 pixels. The Wi ndows driver includes an option called Max.
Application Resolution , which reduces the resolution automatically. The option is on the
Advanced tab, under  Document Options > Printer Features .
● Save the file in another format, such as TI
FF or EPS, and open it in another program.
● Use a RIP to print the file.
The image is in one portion of the printing area
●
In the software, have you selected a page size that is too small?
● Does your software read the image as
 being in one portion of the page?
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							The image is unexpectedly rotated
On the front panel, select the  icon, and then select Printing preferences  > Paper options  >
Rotate . Check that the setting is what you wanted.
For non-PostScript files: if  Nesting is On , pages are sometimes automati cally rotated to save paper.
See 
Nest jobs to save paper on page 92 .
The print is a mirror image of the original
On the front panel, select the  icon, and then select  Printing preferences  > Paper options  >
Enable mirror image . Check that the setting is what you wanted.
The print is distorted or unintelligible
●The interface cable that is connecting your printe
r to your network (or to your computer) might be
faulty. Try another cable.
● On the front panel, select the 
 icon, and then select  Printing preferences  > Select
graphics language . If the language setting is  Automatic (the default), try the other settings:
PostScript  for a PostScript file,  HP-GL/2 for an HP-GL/2 file, on so on. Then send the file
again.
● Depending on the software, drivers,
 and RIPs that you are using with your printer, different ways
to solve this problem exist.  Refer to the vendors user documentation for details.
One image overlays another on the same print
The I/O timeout  setting might be too long. On the front panel, decrease the setting and print again.
Select the Connectivity menu icon 
, then  Advanced  > Select I/O timeout .
Pen settings seem to have no effect
●
You have changed the settings on  the front panel by selecting the  icon followed by Printing
preferences  > HP-GL/2 > Define palette , but did not select that palette in  Printing
preferences  > HP-GL/2 > Select palette .
● To enable the software-driven pen settings,  go to the front panel and select the 
 icon followed
by  Printing preferences  > HP-GL/2  > Select palette >  Software.
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							The image has a wood-grain appearance
(aeroworms)
Aeroworms are wavy, horizontal bands produced by air-induced dot placement error (DPE). In extreme
cases, aeroworms give the image a wood-grain app earance. The problem occurs most commonly on
print jobs that are set for low-quality and high-speed . It does not occur when the custom print-quality
setting is set to “best.”
To eliminate aeroworms, select a higher IQ print setting. See 
Select print quality on page 82 .
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							14 Troubleshoot paper issues
●The paper cannot be loaded successfully
●
The paper has jammed
●
Prints do not stack correctly in the bin
●
Automatic paper-cutte r does not function
●
Take-up reel paper jammed
●
Take-up reel does not wind
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							The paper cannot be loaded successfully
Here are a few things to check if you cannot successfully load the paper.
● The paper might be loaded at an 
angle (skewed or mislocated). Ma ke sure that the right edge of
the paper is aligned with the half-circle on the r ight-hand side of the platen, and that the leading
edge of the paper is aligned wi th the metal bar in the platen.
● The paper might be crumpled or 
warped, or have irregular edges.
● If the paper jams in the paper path to the platen, the leading edge of the paper might not be
straight or clean. Remove the initial 2 cm (1 in) 
of paper from the roll and try again. This might be
necessary even with  a new roll of paper.
● Make sure that the spindle is correctly inserted.
● Make sure that the paper is correctly loaded on th
e spindle, and that it loads over the roll towards
you.
● Check that the paper is wo
und tightly on the roll.
The paper has jammed
When a jam occurs, the Possible paper jam  message usually appears in the front panel, with one
of two error codes:
● 81:01 indicates that paper cannot advance into the printer.
● 86:01 indicates that the printhead carri
age cannot move from side to side.
Check the printhead path
1.Turn off the printer at the front panel, then also switch off the power switch at the rear.
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							2.Open the printer window.
3.
Try to move the printhead carriage out of the way.
4.Lift the paper-load lever 
as far up as it will go.
5.Carefully remove any of the jammed 
paper that you can lift up and out from the top of the printer.
6.Carefully pull the remainder of the roll down and out of the printer.
7. Turn on the printer.
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							8.Reload the roll. See Load a roll into the printer on page 36
.
9. If some paper continues to cause an obstruction 
within the printer, it can often be cleared by
loading a rigid paper type into the printer.
10. If you find that you have print-
quality problems after a jam, tr y realigning the printheads. See
Align the printheads on page 71.
Check the paper path
●This problem can occur when a roll has finished an
d the end of the roll is stuck to the cardboard
core. If this has happened, cut the end of the roll  away from the core. Then feed the paper through
the printer, and load a new roll.
● Otherwise, follow the proced
ure described above, under 
Check the printhead path on page 160
Prints do not stack correctly in the bin
NOTE:This topic applies to the  Z6200 1.1m printer only.
●Paper often tends to curl
 near the end of a roll, which can  cause stacking problems. Load a new
roll, or remove prints manu ally as they are completed.
● If you are mixing prints or nesting sets of seve
ral different sizes, you might experience stacking
problems because of the differe nt sizes of paper in the bin.
Automatic paper-cutter does not function
The automatic paper-cutter is disabled when the take-up reel is  in use, and when printing on some
heavy paper types, which  might damage the cutter.
Take-up reel paper jammed
If the paper is severely damaged on the take-up reel  spindle core, do not use the printers cutter to cut
and remove the paper. Instead, cut the paper manually as close as possible to the printer window, and
then remove the roll. See 
Unload a roll from the printer on page 37 .
Take-up reel does not wind
Predictably, if the take-up re el is not winding as anticipated, the prin ted output is likely to end up on the
floor. If the printer recognizes a pr oblem with the take-up reel, it will in terrupt the print job until the issue
is corrected. If the printer does not recognize a problem, the job will continue to print. The following
table highlights possible issues and solutions.
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