HP Designjet T7100 User Manual

							The platen rollers squeak
It might be necessary to oil the rollers. Locate the oil bottle in  the maintenance kit that can be ordered
for your printer.
1. Turn off the printer by usin
g the  Pow
er button on the front panel.
2. Open the printer window.
3.
Locate the small holes in the pl
aten near some of the rollers.
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							4.Put three drops of oil into each hole in the platen.
NOTE:
Be careful not to spill oil onto the platen.
5.If oil spills onto the platen, wipe the platen cl
ean by using the cloth that was supplied with the
maintenance kit.
6. Lower the printer window.
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							Cannot access the HP Utility
If you have not done so already, please read Access the HP Utility on page 21.
1. Go to the front panel and select the 
 icon.
2. Select Connectivity Menu  > Advanced >  Web services  > HP Utility Software  >
Enable .
3. If you have a TCP/IP connection to your prin ter, go to the front panel and select the 
 icon
again.
4. Select the type of connection you are using.
5. Select View Information .
If you still cannot connect, turn the printer off by using the  Power button on the front panel and then turn
it on again.
Print job canceled and purged when held for
preview
The printer can store up to 64 pages for preview. If  the job that you selected for preview contains more
than 64 pages, the job will be canceled and purg ed without notification when the printer starts to
process the sixty-fifth page. If you want to previe w a job that has more than 64 pages, click the
Continue button before the printer  starts to process the sixty-fifth page. Because the preview image is
ready as soon as the first page is processed, you should have enough  time to check the preview image.
Printer alerts
Your printer can communicate two types of alerts:
●
Errors:  Mainly alerting you to the fact that the printe r is unable to print. However, in the driver,
errors can also alert you to conditions that could ruin  the print, such as clipping, even if the printer
is able to print.
● Warnings:  Alert you when the printer needs attentio n either for an adjustment, such as a
calibration or for a possible unprintable situation , such as a preventive maintenance or low ink.
There are four different alert communicators within your printers system.
● Front-panel display:  The front panel shows only the most relevant alert at a time. It generally
requires the user to press the  OK key for confirmation, but in the  case of a warning, it disappears
after a timeout. There are permanent alerts, such  as ink cartridge low on ink, that reappear
when the printer becomes idle and ther e is not another more severe alert.
● Embedded Web Server:  The upper-right corner of the Embedded Web Server window shows
the printer status. If there is an alert in  the printer, the status shows the alert text.
● Driver:  The driver shows alerts. The driver warns about job configuration settings that may
produce a problem in the final output. If the printe r is not ready to print, it displays a warning.
● HP Utility:  To see alerts, go to the Overview  tab and review the Items needing attention
list on the right-hand side.
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							By default, alerts are displayed only when you are printing and there are printing problems, for
example: cartridge low or out of ink or printer out of paper. If alerts are enabled and there is a
problem that prevents printing, you see a pop-up window, which explains why the printer is not
going to print. Follow the instructions  to achieve your required result.
NOTE:There are environments that do not support  bidirectional communication, for example: a
Windows computer connected to the printer with US B. In those cases, alerts do not reach the job
owner.
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							20 Get help
●Introduction
●
HP Professional Services
●
HP Instant Support
●
HP Proactive Support
●
Customer Self Repair
●
HP Customer Care
●
HP Designjet Online
●
Other sources of information
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							Introduction
HP Customer Care offers award-winning support to ensure that you get the most from your HP
Designjet. HP Customer Care prov ides comprehensive, proven support expertise and new technologies
to give you unique end-to-end su pport. Services include setup and  installation, troubleshooting tools,
warranty upgrades, repair and exchange services, phone and Web support, software updates, and
self-maintenance services. For more info rmation about HP Customer Care, go to: 
http://www.hp.com/
go/designjet/.
HP Professional Services
Knowledge Center
Enjoy a world of dedicated services and resources to  ensure you always get the best performance from
your HP Designjet pr oducts and solutions.
Join the HP community at the Knowledge Center,  your large-format printing community, for 24×7
access to:
● Multimedia tutorials
● Step-by-step how-to guides
● Downloads: the latest produc
t firmware, drivers, software, paper presets, etc.
● Technical support: online troubleshoot
ing, customer care contacts and more
● Workflows and detailed advice fo
r completing various printing tasks from particular software
applications
● Forums for direct contact with the ex
perts, both HP and your colleagues
● Warranty tracking online
, for your peace of mind
● Latest product information: products, 
supplies, accessories, software, etc.
● Supplies Center for all you need
 to know about ink and paper
The Knowledge Center can be found at the foll owing locations, depending on your product:
●
http://www.hp.com/go/T7100/knowledgecenter/
●
http://www.hp.com/go/T7100mono/knowledgecenter/
By customizing your registration for the products  you have purchased and your type of business, and
by setting your communication preferences, you decide the information you need.
HP Start-up Kit
The HP Start-up Kit is the DVD that comes with your  product; it contains the products software and
documentation.
HP Care Packs and  Warranty Extensions
HP Care Packs and Warranty Extens ions allow you to extend your products warranty beyond the
standard period.
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							They include remote support. On-site service is also provided if necessary, with two alternative
response-time options.
● Next business day
● Same business day, within four hours 
(may not be available in all countries)
For more information on HP  Care Packs, please visit 
http://www.hp.com/go/printservices/.
HP Installation
The HP Installation service unpacks, sets up and connects the product for you.
This is one of the HP Care Pack serv ices; for more information, please visit 
http://www.hp.com/go/
printservices/.
HP Instant Support
HP Instant Support Professional Edition is HPs su ite of troubleshooting tools that collect diagnostic
information from your printer and match it with  intelligent solutions from HPs knowledge bases,
allowing you to resolve problems as quickly as possible.
To start an HP Instant Support se ssion, click on the link in the Support tab of your printers Embedded
Web Server. See 
Access the Embedded Web Server on page 21 .
To use HP Instant Support, the fo llowing conditions must be met:
● Because HP Instant Support is accessible only 
through the Embedded Web Server, you must have
a TCP/IP connection to your printer.
● Because HP Instant Support is a Web-based serv
ice, you must have access to the World Wide
Web,
HP Instant Support is currently available in English, Korean, Si mplified Chinese, and Traditional
Chinese.
For more information about HP Instant Support, go to: 
http://www.hp.com/go/ispe/ .
HP Proactive Support
HP Proactive Support is a troubleshooting support to ol that identifies, diagnoses, and resolves issues
you might encounter when using your commercial imaging and printing products. HP Proactive Support
is embedded into multiple HP software programs incl uding the HP Utility, allowing you to easily and
conveniently monitor, update and maintain all of your HP printers.
For more information about HP Proactive Support, go to: 
http://www.hp.com/go/proactivesupport .
Customer Self Repair
HPs Customer Self Repair program offers our cu stomers the fastest service under either warranty or
contract. It enables HP to ship replacement parts dire ctly to you (the end user) so that you can replace
them. Using this program, you can re place parts at your own convenience.
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							Convenient, easy to use●An HP Support Specialist will diagnose and a
ssess whether a replacement part is required to
address a defective hardware component.
● Replacement parts are express-shipped; most in-stock parts are shipped the very same day you
contact HP.
● Available for most HP products currently under warranty or contract.
● Available in most countries.
For more information about Customer Self Repair, see 
http://www.hp.com/go/selfrepair/ .
HP Customer Care
As your strategic support partner, we  make it our business to help keep your business running smoothly.
HP Customer Care offers award-winning support  to ensure that you get the most from your HP
Designjet.
HP Customer Care provides comprehensive, proven  support expertise and leverages new technologies
to give customers unique end-to-end support. Services include setu p and installation, troubleshooting
tools, warranty upgrades, repair and exchange se rvices, phone and Web support, software updates,
and self-maintenance services. To find  out more about HP Customer Care, go to 
http://www.hp.com/
go/designjet/. For the most current contact information, click on the Contact HP  link or call the
appropriate telephone number below.
What to do before you call:
● Review the troubleshooting suggestions in this guide.
● Review the relevant driver documentation supplied
 with this printer (for users sending PostScript
files or those using Microsoft Windows).
● If you have installed third-party software dr
ivers and RIPs, refer to their documentation.
● If the problem appears to be rela
ted to your software program, first contact  your software vendor.
● If you call one of the Hewlett-Pa
ckard offices, have the following information available to help us
answer your questions more quickly:
◦ The printer you are using (the product number 
and the serial number, found on the label at
the back of the printer on  the front panel: select the 
 icon, and then View printer
information .
◦ The printers Service ID (also in the  View printer information option.)
◦ If there is an error code on th
e front panel, make note of it.
◦ The brand name and model number of the computer you are using
◦ Any special equipment or software you are usin
g (for example, spoolers, networks, switch-
boxes, modems, or special software drivers)
◦ The part number of the network cable you are 
using and the name of the store though which
it was purchased
◦ The type of interface used on 
your printer (USB or network)
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							◦The software name and 
version you are using
◦ Print out the service information prints. You ma
y be asked to fax them to the support center
helping you.
On the front panel: select the 
 icon, and then select  Internal prints > Service
information prints  > Print all pages .
Through the Embedded Web Server: go to the  Service support page in the Support tab,
and then select  Printer information  > Print all pages .
Telephone numbers
For an up-to-date list of HP Su pport telephone numbers, go to http://welcome.hp.com/country/us/en/
wwcontact_us.html. If you do not have access to th e Web, try one of the numbers below.
● Algeria: 213 17 63 80
● Argentina: 0 800 777 HP INVENT, local 5411 4778 8380
● Australia: 13 10 47
● Austria: 0810 00 10 00
● Bahrain: 800 171
● Belgium: (0) 78 600 600
● Bolivia: 0 800 1110, local 54 11 4708 1600
● Brazil: 0800 157 751, local 55 11 3747 7799
● Canada: 1 800 HP INVENT
● Caribbean: 1 800 711 2884
● Central America: 1 800 711 2884
● Chile: 800 HP INVENT, 123 800 360 999
● China: 800 810 59 59, 10 6564 59 59
● Colombia: 01 8000 51 HP INVENT, local 571 606 9191
● Czech Republic: 420 261 307 310
● Denmark: 70 11 77 00
● Ecuador: 999 119, 1 800 225 528
● Egypt: 202 532 5222
● Finland: 0203 53232
● France: 08 26 10 49 49
● Germany: 0180 52 58 143
● Greece: 210 6073603, 801 11 22 55 47
● Guadaloupe: 0800 99 00 11, 877 219 8791
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							●Guatemala: 1 800 999 5105, 1 800 711 2884
● Hong Kong: 852 3002 8555
● Hungary: 06 1 382 1111
● India: 1 600 112 267
● Indonesia: 350 3408
● Ireland: 1 890 946500
● Israel: 09 830 4848
● Italy: 02 3859 1212
● Jamaica: 0 800 711 2884
● Japan: software 0120 014121, hardware 0120 742594
● Korea: 82 1588 3003
● Luxembourg: 27 303 303
● Malaysia: 1 800 80 5405
● Martinique: 0 800 99 00, 877 219 8671
● Mexico: 01 800 472 6684, local 5258 9922
● Middle East: 4 366 2020
● Morocco: 2240 4747
● Netherlands: 0900 1170 000
● New Zealand: 09 365 9805
● Norway: 800 62 800
● Paraguay: 00 811 800, 800 711 2884
● Panama: 001 800 711 2884
● Peru: 0 800 10111
● Philippines: 632 888 6100
● Poland: 22 566 6000
● Portugal: 213 164 164
● Puerto Rico: 1 800 652 6672
● RSA: 27 11 258 9301, local 086 000 1030
● Romania: 40 21 315 4442
● Russia: 095 797 3520, 812 3467 997
● Saudi Arabia: 6272 5300
● Slovakia: 2 50222444
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