HP DesignJet 130nr User Manual

							HP Designjet 130/130nr Printer - Quick Reference Guide
29
English
The Problem is there is a Printhead Failure (continued)
...continued from previous page....
11.Push the printhead gently into place, so that it is secure.
12.Pull the printhead cover towards you, ensuring that the hook at its front edge 
latches onto the tab, and then push it away from you to close the cover.
13.Plug in the printer power cable.
14.Close the rear part and then the front part of the outer flap. Note that after 
closing the flap, the printer will automatically perform some internal 
calibrations on the printhead, and then an alignment check. There must be 
paper in the tray during alignment (you can use your least expensive paper). 
Pre-alignment calibrations may take some time, especially if multiple 
printheads have been removed and reinserted.Check that the alignment 
print has a tick on it.
15.Check that the printhead icon on the front panel is no longer flashing. The 
printhead has been replaced successfully.
If the problem persists, replace the printhead, as described in “How do I Clean 
a Printhead? (continued)” on page 15.
QRG130.fm  Page 29  Wednesday, February 11, 2004  3:28 PM
 
						

							HP Designjet 130/130nr Printer - Quick Reference Guide
30
EnglishThe Problem is Bad Color
If the color of your prints is not what you expect...
Check the color options in the Print dialog. Make sure you set the color 
management options you intended to. If you select Application Managed Color, 
the color settings in your application will override the printer settings. To obtain 
excellent print quality and the correct colors, select either Best or Premium for 
the Print Quality setting.
Check the printer is color calibrated for the media type and Print Quality setting 
you want to use. In the printer driver, make sure that you select the exact media 
type that you are going to print on. To obtain color consistency between prints, 
make sure that you use a media type for which you have a color calibration 
profile. See “How Do I Perform a Color Calibration?” on page 3.
To obtain color consistency between prints on your chosen media type, make 
sure that you select a Print Quality setting for which you have a color calibration 
profile. If you wish to obtain excellent print quality and the correct colors, select 
either Best or Premium for the Print Quality setting.
See the Using Your Printer CD for more information about getting the color you 
want for a print.
To obtain the best results from your printer, it is important that you use only HP-
approved inks and media.
QRG130.fm  Page 30  Wednesday, February 11, 2004  3:28 PM
 
						

							HP Designjet 130/130nr Printer - Quick Reference Guide
31
English
The Problem is a Partial or Blank Image is Printed
If none or only a part of your print appears, there are two things to check:
 Is the printer properly connected to the network? If the printer is not 
connected properly, or if the network is busy, you might not get all of your 
print.
 Is my print job valid? If your print job is not valid, you have instructed the 
printer to do something that is not possible.
Checking network connectivity 
First check that the printer and any network cables are securely connected to the 
printer. If you are using parallel cables, ensu re  th a t it i s a l so  fi r m ly  co n n ec ted  to  
the computer and is IEEE 1284 compatible. 
Check bi-directional communication or printer port sharing, according to your 
type of connection: 
 USB: If you are sharing the USB port with other devices, there may be a 
conflict between the printer and other devices such as zip drives or 
scanners. Therefore, stop sharing the USB port with other devices.
 Parallel: Disable bi-directional communication or stop sharing the parallel 
port with other devices.
 Network: Make sure that you are using a 100 Mbps network. If your 
network is only working at 10 Mbps and there is heavy traffic on the 
network, communication between your computer and your printer may be 
halted.
Ping the printer to make sure that it is correctly connected:
 On Windows, choose Run... from the Start menu, then in the command 
window, type ping followed by the IP address of the printer. For example: 
ping 192 10.17.193. 
 On Mac systems, click Applications > Utilities > Network Utility, open the 
Ping tab, and type the IP address of the printer.
Check that the ping command returns a message indicating that the printer is 
reachable. If it does not, check the network configuration is correct. Refer to the 
Using Your Printer CD for details of how to do this.
Checking your print job is valid
First check for any error messages from the print software or from the operating 
system that might explain why the print does not appear. Messages related to 
memory could indicate that the system does not have enough memory to print 
your image.
...continued on next page...
QRG130.fm  Page 31  Wednesday, February 11, 2004  3:28 PM
 
						

							HP Designjet 130/130nr Printer - Quick Reference Guide
32
EnglishThe Problem is a Partial or Blank Image... (continued)
...continued from previous page...
If you did not receive an error message, check the following: 
 Is the image too large for the paper size selected? Request a larger paper 
size, or select the ZoomSmart (Windows and Mac OS 9 only) or scaling 
options to reduce the size of the image.
 Is the print quality (DPI) set too high? A large image with a high DPI might 
require more memory than the system or printer have available. Reduce the 
DPI.
 Are the selected color options valid? Check that the color options you 
selected are valid for the DPI and paper type you are using.
 Is the paper source valid? Do not select Roll unless your printer has a roll 
feed fitted.
Is the print job compatible with the printer? On Mac OS X, check that you 
configured the printer by selecting hp IP Printing, not IP Printing. If you selected 
IP Printing, the printer is sent PostScript that is cannot understand, and your print 
job is ignored.
QRG130.fm  Page 32  Wednesday, February 11, 2004  3:28 PM
 
						

							HP Designjet 130/130nr Printer - Quick Reference Guide33
English
The Problem is Paper Not Taken from the Input Tray
If the printer does not take paper from the input tray... 
1. Check that you specified the media source correctly in your print job.  
2. Check that there is paper in the tray and that it was loaded correctly. See  “How Do I Load Paper in the Input Tray?” on page 6. Try removing the 
paper from the tray and reloading it. 
3. Make sure that the tray is not overloaded. The capacity of the tray depends 
on the media you are using.
Paper Type Tray Capacity
HP  Pre m ium  Inkjet  Pa per  (A , A4)   100
HP Coated Paper 100 
HP Proofing Matte 100 
HP P ho to Mat te  Pa per   20
HP Professional Brochure and Flyer Paper Matte 50 
HP Premium Heavy Weight Coated Paper 100 
HP Everyday Photo Paper Matte 100 
HP Premium Plus Photo and Proofing Gloss Paper 20
HP Premium Plus Photo Satin Paper 20 
HP P re m ium P ho to  Pa per  Gl ossy   20
HP P re m ium  Plu s P h o to  Pa p er Gl ossy   20
HP Premium Plus Photo Paper Matte 20
HP Proofing semi-gloss 50 
HP  Bro ch ure  and  Fly e r  Pa p er  Gl oss   50
HP everyday photo paper semi-gloss 100 
HP Bright White Inkjet Paper 250 
HP Premium Plus Inkjet Transparency Plus 50
QRG130.fm  Page 33  Wednesday, February 11, 2004  3:28 PM
 
						

							HP Designjet 130/130nr Printer - Quick Reference Guide
34
EnglishThe Problem is Images are Low Resolution
If the resolution of a print is lower than you expected...
Some applications rasterize images at low resolution to show them on screen. 
This is because there is no need for an on-screen image to have a higher 
resolution than the screen itself. Before printing an image from an application 
that does this, rasterize the image at high resolution. 
See your application documentation for information about whether on-screen 
images are low resolution, and for details of how to create a high resolution 
image for printing.
Note that if you are using QuarkXpress, images with large file sizes will always 
be printed at low resolutions. This is because QuarkXpress manipulates 
Encapsulated PostScript using a preview of the image rather than the image 
itself, and prints using the preview, which is PostScript, rather than the raster 
version of the image.
QRG130.fm  Page 34  Wednesday, February 11, 2004  3:28 PM
 
						

							HP Designjet 130/130nr Printer - Quick Reference Guide
35
English
The Problem is the Printer has Not Received the Job
If you printer seems to be ignoring the print job you sent to it: 
1. Check that the printer is correctly connected to the computer.
If the connection is through a network, print the printers information pages (hold 
down the Power key while pressing the OK key four times) and check in the 
TCP/IP section that the Status is shows as Ready. Make a note of the printers 
IP address and subnet mask, which are in the same section.
 If the IP address is 0.0.0.0 or 192.0.0.192, refer to the Using Your Printer 
CD for information about how to configure the printer’s IP address.
 If the Status is Ready, you can use a Web browser to check the network 
connection between printer and computer. Simply type your printers IP 
address into your browser where you would normally type a URL. If you get 
a reply from the printer, then the network connection between the printer 
and the computer is working.
 If the Status is Not Ready, or if the printer does not reply to the Web 
browser, check that the printers IP address and subnet mask belong to your 
network. If necessary, consult your network administrator.
2. Check that the printer queue is not paused. 
3. If you are using Mac OS X, make sure you selected hp IP Printing when you 
created your printer, and not IP Printing. 
QRG130.fm  Page 35  Wednesday, February 11, 2004  3:28 PM
 
						

							HP Designjet 130/130nr Printer - Quick Reference Guide
36
EnglishThe Problem is there is a Hardware Error
If there is a hardware error with your printer, this icon flashes on the front panel:
The precise error is indicated by a pattern of squares displayed in the ink 
cartridge icons on the front panel. 
If the pattern of squares is similar to this...
... the problem is related to the set -up of your printer and is probably one of the 
following:
 The inner cover of the printheads is not closed. Check that the latch on this 
cover is in the correct position.
 The cover of the ink cartridges is not closed.
 Packaging has not been removed. 
See the Using Your Printer CD or the installation poster for a reminder of how 
to set up your printer.
If this doesnt solve the problem, run the HP Designjet System Maintenance as 
described in “How Do I Use HP Designjet System Maintenance?” on page 22 
and access the hp instant support web site. This is an automated service in 
which your computer collects information from your printer about status and 
error conditions, and sends it to HP web servers. These then display information 
in your web browser about how to solve the problems detected. 
Note that you must have an Internet connection to use hp instant support.
QRG130.fm  Page 36  Wednesday, February 11, 2004  3:28 PM
 
						

							HP Designjet 130/130nr Printer - Quick Reference Guide37
English
The Problem is Something Else (General Guidance)
  For details of how to troubleshoot problems, see the topic  The Problem Is... 
on the  Using Your Printer  CD.
 For help with completing the installation of your printer, see the topic  How 
do I complete assembly and set up?  on the Using Your Printer  CD.
 There are notes on clearing jammed paper on page 25 of this guide. 
If your computer has all the HP Designjet 130/130nr software installed and an  
Internet connection, you can use the HP Designjet System Maintenance utility to 
help solve your problem. This allows you to connect to the  HP Instant Support 
web site which provides online problem diagnosis.  
For more details of the HP Designjet System Maintenance, refer to “Tell Me About  
HP Designjet System Maintenance” on page 43.  
To  use th e  uti l it y,  refer  to  “ H ow D o I  Use H P  D es ig n jet System  M a inten a n ce ?” on   
page 22.  
If  HP Instant Support  does not help solve your problem, select  Troubleshoot for 
further assistance.
For much more about troubleshooting  printer problems, see the Using Your 
Printer CD.
QRG130.fm  Page 37  Wednesday, February 11, 2004  3:28 PM
 
						

							HP Designjet 130/130nr Printer - Quick Reference Guide
38
EnglishTell Me About the Front Panel
The front panel (or 
control panel) of the 
printer gives information 
about the state of the 
printer, and also has 
three keys that let you 
control the actions of the 
printer.
The keys are:
Powe r: Tu rn s  t h e  
power on and off. 
Cancel: Cancels the 
current operation.
OK: Indicates to the 
printer:
 that you have now 
loaded paper in the appropriate tray or feed, and the printer may start 
printing;
 that you have corrected a problem—for example, you have removed 
jammed paper or replaced a failing printhead—and that the printer should 
continue with its activity—for example, it should resume printing;
 if you have a roll feed with roll paper loaded, that you want to cut the roll 
paper.
The lights are:
Powe r: The Power (green) light is on when the printer is switched on.
Attention: The Attention (yellow) light is on when the printer requires a user 
action—for example, to close the top cover (if the display is blank).
The printers front panel has a Display area that gives information about the 
printer. The sets of icons in the lower two-thirds of the display refer respectively 
to the Black, Cyan, Magenta, Yellow, Light Magenta and Light Cyan 
components of the ink system.
Display
Cancel key
OK key
Attention light
Powe r  key
Powe r  l i g h t
QRG130.fm  Page 38  Wednesday, February 11, 2004  3:28 PM