HP Color LaserJet CP6015de User Manual

							Part numbers
Ordering information and availability might change during the life of the product.
Accessories
ItemDescriptionPart number
HP Color LaserJet  1 x 500 Paper Feeder500-sheet paper feeder and cabinetCB473A
HP Color LaserJet 3 x 500 Paper Feeder3-drawer (500 sheets each) paper feeder
and cabinetCB474A
HP 3-bin Stapler/Stacker Accessory3-bin stapler/stacker with output
accessory bridge unitQ6998A
HP 3-bin Stapler/Stacker or HP Booklet
Maker/Finisher staple cartridge (upper
cartridge on HP Booklet Maker/Finisher)5000-staple replacement cartridgeC8091A
HP Booklet Maker/Finisher AccessoryBooklet maker finisher with output
accessory bridge unitQ6999A
HP Booklet Maker/Fi nisher saddle-stitch
staple cartridge (lower cartridge) 2000-staple replacement cartridge CC383A
Print cartridges
ItemDescriptionPart number
HP Color LaserJet black print cartridge16,500-page black cartridgeCB380A
HP Color LaserJet cyan print cartridge17,000-page cyan cartridgeCB381A
HP Color LaserJet yellow print cartridge17,000-page yellow cartridgeCB382A
HP Color LaserJet magenta print
cartridge
17,000-page magenta cartridge CB383A
Image drums
ItemDescriptionPart number
HP Color LaserJet black image drumCB384A
HP Color LaserJet cyan image drum CB385A
HP Color  LaserJet yellow image drum CB386A
HP Color LaserJet magenta image drum  
CB387A
Maintenance kits
ItemDescriptionPart number
Image fuser kit110 voltCB457A
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							ItemDescriptionPart number
Image fuser kit220 voltCB458A
Roller kit CB459A
Image transfer kit CB463A
Cables and interfaces
ItemDescriptionPart number
Enhanced I/O (EIO) cardHP Jetdirect 635n IPv6/IPsec Print
ServerJ7961G
USB cable2-meter standard USB-compatible
device connector C6518A
258 Appendix A   Supplies and accessories
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							B Service and support
Hewlett-Packard limited warranty statement
HP PRODUCTDURATION OF LIMITED WARRANTY
HP Color LaserJet CP6015 Series  product One-year limited warranty
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials
and workmanship after the date of purchase, for the period  specified above. If HP receives notice of such defects
during the warranty period, HP will, at  its option, either repair or replace products  which prove to be defective.
Replacement products may be either new or equivalent in performance to new.
HP warrants to you that HP software w ill not fail to execute its programming instructions after the date of purchase,
for the period specified above, due to defects in mate rial and workmanship when properly installed and used. If
HP receives notice of such defects du ring the warranty period, HP will replace software which does not execute
its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be  uninterrupted or error free. If HP is unable, within a
reasonable time, to repair or replace  any product to a condition as warranted, yo u will be entitled to a refund of
the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivale nt to new in performance or may have been subject to
incidental use.
Warranty does not apply to defects resulting from (a)  improper or inadequate maintenance or calibration, (b)
software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation
outside of the published environmental specifications  for the product, or (e) improper site preparation or
maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABO VE WARRANTIES ARE EXCLUSIVE AND NO OTHER
WARRANTY OR CONDITION, WH ETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP
SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULA R PURPOSE. Some countries/regions, states or
provinces do not allow limitations on the duration of an  implied warranty, so the above limitation or exclusion might
not apply to you. This warranty gives yo u specific legal rights and you might also have other rights that vary from
country/region to country/region, state to state, or province to province. HPs limited wa rranty is valid in any country/
region or locality where HP has a suppor t presence for this product and where HP has marketed this product. The
level of warranty service you  receive may vary according to  local standards. HP will not alter form, fit or function
of the product to make it operate in a country/region for wh ich it was never intended to function for legal or regulatory
reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REME DIES IN THIS WARRANTY STATEMENT ARE YOUR
SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDI CATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR  DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
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							(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHET HER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries/regions, states or provinces  do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO TH E SALE OF THIS PRODUCT TO YOU.
260 Appendix B   Service and support ENWW
 
						

							Print cartridge and image drum limited warranty
statement
This HP product is warranted  to be free from defects in materials and workmanship.
This warranty does not appl y to products that (a) have been re filled, refurbished, remanufactured or
tampered with in any way, (b) experience problem s resulting from misuse, improper storage, or
operation outside of the published en vironmental specifications for the printer product or (c) exhibit wear
from ordinary use.
To obtain warranty service, please return the product  to place of purchase (with a written description of
the problem and print samples) or contact HP customer  support. At HPs option, HP will either replace
products that prove to be defectiv e or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY,  AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN  NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CO NSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED  IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN TH IS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT  EXCLUDE, RESTRICT OR MODIFY  AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGH TS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
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							Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit
Limited Warranty Statement
This HP product is warranted to be free from defects in materials and workmanship until the printer
provides a low-life indicator on the control panel.
This warranty does not apply to products that (a) have been refurbished, remanufactured or tampered
with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside
of the published environmental specifications for th e printer product or (c) exhibit wear from ordinary
use.
To obtain warranty service, please return the produc t to place of purchase (with a written description of
the problem) or contact HP customer  support. At HP’s option, HP will either replace products that prove
to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW,  THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY,  AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN  NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CO NSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED  IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN TH IS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT  EXCLUDE, RESTRICT OR MODIFY  AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RI GHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
262 Appendix B   Service and support ENWW
 
						

							Customer self repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility  in performing defective parts replacem ent. If during the diagnosis period, HP
identifies that the re pair can be accomplished by  the use of a CSR part, HP will  ship that part directly to
you for replacement. There are two categories of CSR  parts: 1) Parts for which customer self repair is
mandatory. If you request HP to repl ace these parts, you will be charged for the travel and labor costs
of this service. 2) Parts for which customer self  repair is optional. These parts are also designed for
Customer Self Repair. If,  however, you require that HP replace t hem for you, this may be done at no
additional charge under the type of warranty service designated for your product.
Based on availability and where geography permit s, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be  offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will
help you over the phone. HP spec ifies in the materials shipped with a replacement CSR part whether
a defective part must be returned to  HP. In cases where it is required to return the defective part to HP,
you must ship the defective part back to HP within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided shipping
material. Failure to  return the defective part may  result in HP billing you for the replacement. With a
customer self repair, HP will pay  all shipping and part return costs and determine the courier/carrier to
be used.
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							Customer support
Get telephone support, free during your warranty period, for
your country/region
Have the product name, serial number, date of purchase, and
problem description ready.Country/region phone numbers are on the flyer that was in the
box with your product or at 
www.hp.com/support/.
Get 24-hour Internet supportwww.hp.com/support/cljcp6015
Get support for products used with a Macintosh computerwww.hp.com/go/macosx
Download software utilities, drivers, and electronic informationwww.hp.com/go/cljcp6015_software
Order supplies and paperwww.hp.com/go/suresupply
Order genuine HP parts or accessorieswww.hp.com/buy/parts
Order additional HP service or maintenance agreementswww.hp.com/go/carepack
264 Appendix B   Service and support ENWW
 
						

							Availability of support and service
Around the world, HP provides a variety of service and support options for purchase. Availability of these
programs will vary depend ing upon your location.
HP maintenance agreements
HP has several types of mainte nance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the standard warranty. Support services may vary by area.
Check with your local HP dealer to determine the services available to you.
On-site service agreements
To provide you with the level of support best suit ed to your needs, HP has on-site service agreements
with three response times:
Priority onsite service
This agreement provides 4-hour service response to your site for calls made during normal HP business
hours.
Next-day onsite service
This agreement provides support by the next working day following a service request. Extended
coverage hours and extended travel beyond HP’s des ignated service zones are available on most on-
site agreements (for  additional charges).
Weekly (volume) on-site service
This agreement provides scheduled weekly on-site visits for organizations with  many HP products. This
agreement is designated for sites using 25 or more  workstation products, including printers, plotters,
computers, and disk drives.
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							266 Appendix B   Service and supportENWW