HP Color LaserJet CP6015de User Manual

							Mac OS X: Open Print Center , (or Printer Setup Utility  for Mac OS X v. 10.3), and double-click
the line for the  HP Color LaserJet CP6015 .
8. Verify that you have installed the HP Color LaserJet CP6015 series printer driver. Check the
program to make sure that you are using an HP  Color LaserJet CP6015 series printer driver.
9. Print a short document from a different program that  has worked in the past. If this solution works,
then the problem is with the prog ram you are using. If this solution does not work (the document
does not print) complete these steps:
a. Try printing the job from another computer that has the product software installed.
b. If you connected the product to the network, connect the product directly to a computer with
a USB cable. Redirect the product to the correc t port, or reinstall the software, selecting the
new connection type that you are using.
Restore factory settings
Use the  RESETS menu to restore factory settings.
1. Press  Menu.
2. Press the down arrow 
 to highlight CONFIGURE DEVICE , and then press the checkmark button
.
3. Press the down arrow 
 to highlight  RESETS MENU , and then press the checkmark button .
4. Press the down arrow 
 to highlight  RESTORE FACTORY SETTINGS, and then press the
checkmark button 
 to reset the product to th e original factory settings.
For more information, see 
Resets menu on page 41.
Factors that affect product performance
Several factors affect the ti me it takes to print a job:
● Maximum printer speed, measured in pages per minute (ppm)
● The use of special paper (such as transpare
ncies, heavy paper, and custom-size paper)
● Printer processing and download time
● The complexity and size of graphics
● The speed of the computer you are using
● The USB connection
● The printer I/O configuration
● The amount of printer memory installed
● The network operating system and 
configuration (if applicable)
● Printer personality (HP JetReady, PCL, or PS)
NOTE:
Although additional printer memory can resolve memory problems, improve how the printer
handles complex graphics,  and improve download times, it will  not increase maximum printer speed
(ppm).
ENWW Solving general problems 177
 
						

							Automatic neutral calibration
The product can be set up to periodically perform an automatic calibration that adjusts the toner mixture
in order to optimize neutral colors. If you periodically  see a page printed that has a band of colors in the
center of the page, the AUTO NEUTRAL CALIBRAT ION option might be enabled. The default setting
is  OFF . You can disable this option to eliminate these extra printed pages.
1. Press  Menu.
2. Press the down arrow 
 to highlight  CONFIGURE DEVICE , and then press the checkmark button
.
3. Press the down arrow 
 to highlight PRINT QUALITY, and then press the checkmark button .
4. Press the down arrow 
 to highlight AUTO CALIBRATE NEUTRALS , and then press the
checkmark button 
.
5. Press the down arrow 
 to highlight OFF , and then press the checkmark button .
178 Chapter 12   Solve problems ENWW
 
						

							Control-panel message types
Four types of control-panel messages can indicate the status of or problems with the product.
Message typeDescription
Status messagesStatus messages reflect the current state of the product. They inform you of normal product operation
and require no interaction to clear them. They  change as the state of the product changes. Whenever
the product is ready, not busy, and has no  pending warning messages, the status message
READY  appears if the product is online.
Warning messagesWarning messages inform you of data and print er rors. These messages typically alternate with the
READY  or status messages and remain until you press the checkmark button 
. Some warning
messages are clearable. If  CLEARABLE WARNINGS is set to JOB, the next print job clears these
messages.
Error messagesError messages communicate that some action must  be performed, such as adding paper or clearing
a jam.
Some error messages are auto-continuable. If  AUTO CONTINUE is set on the menus, the product
will continue normal operation after an auto-co ntinuable error message appears for 10 seconds.
NOTE: Pressing any button during the 10-second auto-continuable error message overrides the
AUTO CONTINUE  setting, and a button function takes precedence. For example, pressing the
Stop  button pauses printing with an option to cancel the print job.
Critical-error messages Critical error messages inform you of  a product failure. Some of these messages can be cleared by
turning the product off and then on. T hese messages are not affected by the  AUTO CONTINUE
setting. If a critical error persists, service is required.
ENWW Control-panel message types 179
 
						

							Control-panel messages
Table 12-1  Control-panel messages
Control panel messageDescriptionRecommended action
10.32.00 Unauthorized Supply
For help press 
 (Help button)
An unauthorized print cartridge has been
installed.1.If the message persists after loading
authorized cartridges, contact
HP Support at 
www.hp.com/support/cljcp6015 .
2. Press the checkmark button 
 to
continue with this print cartridge.
10.91.00 PRINT CARTRIDGE ERROR
For help press 
 (Help button)
REPLACE BLACK PRINT CARTRIDGE
To continue turn off then on
The black print cartridge is defective and
needs to be replaced. Please record
message and contact support. After replacing
the defective cartridge turn the power off then
on to continue.
10.91.09 PRINT CARTRIDGE ERROR
For help press 
 (Help button)
REPLACE COLOR PRINT CARTRIDGES
To continue turn off then on
One of the cyan, magenta, or yellow print
cartridges is defective and needs to be
replaced. Please record the message and
contact support. After  replacing the defective
cartridge, turn the power off then on to
continue.
10.91.XY REPLACE 
CARTRIDGEA toner replenishment malfunction has
occurred.Replace the print cartridge.
If replacing the print cartridge does not fix the
problem, replace the corresponding image
drum.
10.XX.YY SUPPLY MEMORY ERROR
For help press 
 (Help button)
The product cannot read or write to at least
one print cartridge e-label or an e-label is
missing from a print cartridge.Reinstall the print cartridge, or install a new
print cartridge.
10.XX.YY SUPPLY MEMORY ERROR
For help press 
 (Help button)
The product cannot read or write to at least
one image drum.
10.10.00-10.10.03 = Missing e-label on print
cartridge
10.10.05-10.10.08 = Missing e-label on
image drum
10.00.00-10.00.03 = Defective e-label on
print cartridge
10.00.05-10.00.08 = Defective e-label on
image drum1. Open the front door.
2. Replace the specified image drum.
3. Close the front door.
11.XX Internal clock error
To continue press 
 (Checkmark
button) The product real time clock has experienced
an error.
Whenever the product is turned off and then
turned on again, set the time and date at the
control panel. See Use the control panelon page 12.
If the error persists, you might need to replace
the formatter.
180 Chapter 12   Solve problems ENWW
 
						

							Control panel messageDescriptionRecommended action
13.12.XX JAM IN LEFT ACCESSORYThere is a paper jam in third-party output
accessory.1.Follow the onscreen instructions to find
and remove the jammed paper.
2. If the message persists after clearing all
pages, contact HP Support at
www.hp.com/support/cljcp6015 .
13.JJ.NT FUSER AREA JAMA jam has occurred in the duplex and feed
area.CAUTION:The fuser can be hot while the
product is in use. Wait for the fuser to cool
before handling it.
1. Open the right door.
2. Turn the blue levers on the fuser to
unlock position.
3. Clear all paper.
4. Turn the blue levers to lock position.
5. Close the right door.
13.JJ.NT FUSER WRAP JAMA jam has occurred in the fuser.CAUTION: The fuser can be hot while the
product is in use. Wait for the fuser to cool
before handling it.
1. Open the right door.
2. Turn the blue levers on the fuser to
unlock position.
3. Clear all paper.
4. Turn the blue levers to lock position.
5. Close the right door.
To prevent jam in future, set the print
optimization mode  LIGHT MEDIA to ON. See
Print Quality menu on page 22.
13.JJ.NT JAM ABOVE TOP OUTPUT BINA jam has occurred in the duplex area.1.Clear all paper found in the duplex area
above the output bin.
2. Press the checkmark button 
.
13.JJ.NT JAM IN LOWER RIGHT DOORA jam has occurred in the lower right door.1.Open the lower right door.
2. Clear all paper.
3. Close the lower right door.
13.JJ.NT JAM IN RIGHT DOORA jam has occurred in the duplex and feed
area inside the right door.1.Open the right door.
2. Clear all paper.
3. Close the right door.
13.JJ.NT JAM IN TOP COVER A jam has occurred in the top cover.1.Open the top cover.
2. Clear all paper.
3. Close the top cover.
Table 12-1  Control-panel messages (continued)
ENWW Control-panel messages 181
 
						

							Control panel messageDescriptionRecommended action
13.JJ.NT JAM IN TRAY 1A jam has occurred in Tray 1.1.Clear all paper from Tray 1.
2. Press the checkmark button 
.
13.JJ.NT JAM IN TRAY A jam has occurred in the indicated tray.1.Open the indicated tray.
2. Clear all paper.
3. Press the checkmark button 
.
13.JJ.NT TRANSFER AND FUSER JAMA jam has occurred inside the right door in the
transfer or fuser area.CAUTION: The fuser can be hot while the
product is in use. Wait for the fuser to cool
before handling it.
1. Open the right door.
2. Open the transfer-access panel and
clear all paper found.
3. Remove the fuser and clear all paper
found.
4. Reinstall fuser and close transfer
access panel.
5. Close the right door.
13.JJ.NT TRANSFER AREA JAMA jam has occurred inside the right door in the
image transfer area.1.Open the right door.
2. Open the transfer-access panel.
3. Clear all paper found.
4. Close the transfer-access panel.
5. Close the right door.
20 INSUFFICIENT MEMORY
To continue press 
 (Checkmark
button)
The product received more data than can fit
in the available memory. You might have tried
to transfer too many macros, soft fonts, or
complex graphics.
22 EIO X BUFFER OVERFLOW
To continue press 
 (Checkmark
button)
Too much data was sent to the EIO card in
the specified slot (x). An incorrect
communications protocol might be in use.Press the checkmark button  to print the
transferred data. (Some data might be lost.)
Check the host configuration. If this message
persists, contact an HP -authorized service or
support provider. (See the HP support flyer,
or go to 
www.hp.com/support/cljcp6015 .)
22 EMBEDDED I/O BUFFER OVERFLOW
To continue press 
 (Checkmark
button)
Too much data was sent to the embedded
HP Jetdirect print server.Press the checkmark button  to print the
transferred data. (Some data might be lost.)
Check the host configuration. If this message
persists, contact an HP -authorized service or
support provider. (See the HP support flyer,
or go to 
www.hp.com/support/cljcp6015 .)
22 USB I/O BUFFER OVERFLOW
To continue press 
 (Checkmark
button) The products USB buffer has overflowed. Press the checkmark button 
 to print the
transferred data. (Some data might be lost.)
Check the host configuration. If this message
persists, contact an HP -authorized service or
support provider. (See the HP support flyer,
or go to 
www.hp.com/support/cljcp6015 .)
Table 12-1  Control-panel messages (continued)
182 Chapter 12   Solve problems ENWW
Press the checkmark button  to print the
transferred data (some data might be lost),
and then simplify the print job.
 
						

							Control panel messageDescriptionRecommended action
If the message persists, contact HP Support
at 
www.hp.com/support/cljcp6015.
40 BAD EIO X TRANSMISSIONThe connection between the product and the
EIO card in the specified slot has been
broken.Press the checkmark button  to clear the
error message and continue printing.
Try to reinstall the EIO card.
40 BAD SERIAL TRANSMISSION
To continue press 
 (Checkmark
button)
A serial data error (parity, framing, or line
overrun) occurred as data was being sent by
the computer.Press the checkmark button  to clear the
error message. (Data will be lost.)
40 EMBEDDED I/O BAD TRANSMISSION
To continue press 
 (Checkmark
button)
A temporary printing error has occurred.Press the checkmark button  to clear the
error message. (Data will be lost.)
41.3 UNEXPECTED SIZE IN TRAY 
For help press 
 (Help button)
LOAD TRAY  [TYPE} [SIZE]
To use another tray press 
 (Checkmark
button)
The product detected a different paper size
than expected.Load the tray with the size and type of paper
indicated, or use another tray.
41.3 UNEXPECTED SIZE IN TRAY 
For help press 
 (Help button)
LOAD TRAY  [TYPE} [SIZE]
To use another tray press 
 (Checkmark
button)
The product detected a different paper size
than expected.Following the instructions on the screen, load
the tray with the size and type of paper
indicated, or use another tray.
To use another tray press the checkmark
button 
.
41.5 UNEXPECTED TYPE IN TRAY 
For help press 
 (Help button)
LOAD TRAY  [TYPE] [SIZE]
For help press 
 (Help button)
The product detected a different paper type
than expected.Load the tray with the size and type of paper
indicated, or use another tray.
To use another tray press the checkmark
button 
.
41.5 UNEXPECTED TYPE IN TRAY 
For help press 
 (Help button)
LOAD TRAY  [TYPE] [SIZE]
To use another tray press 
 (Checkmark
button)
The product detected a different paper type
than expected.Load the tray with the size and type of paper
indicated, or use anothe r tray if available.
41.7 ERROR
To continue, touch OK. The paper was late arriving at the registration
area and almost caused a paper jam.
Press the 
Help button  to see details.
To clear, press 
 (Checkmark button) .
To exit, press 
.
If the error does not clear, turn the product off
and turn it on.
If this error reappears, try using different
media.
Table 12-1  Control-panel messages (continued)
ENWW Control-panel messages 183
 
						

							Control panel messageDescriptionRecommended action
See Jams on page 200 for more
troubleshooting information.
48.01 TRANSFER UNIT ERROR
For help press 
 (Help button)
The transfer belt has dislocated during
printing.Turn product off then on.
If the message persists, contact HP Support
at 
www.hp.com/support/cljcp6015 .
50.X FUSER ERRORA fuser error has occurred.Make sure you have the correct fuser. Re-
seat the fuser. Turn the product off, and then
turn the product on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP Support flyer, or go to 
www.hp.com/support/cljcp6015.)
51. ERROR
For help press 
 (Help button)
51. ERROR
To continue turn off then on
A printer error has occurred.Turn power off then on.
52. ERROR
To continue turn off then onA printer error has occurred.Turn power off then on.
53.XY.ZZ CHECK RAM DIMM SLOT A memory DIMM error has occurred. DIMM
slot 1 faces toward the outside of the
formatter board. DIMM slot 2 faces toward the
inside of the formatter board closest to the
hard disk.Reseat the memory DIMM in the specified
slot.
If the problem persists, replace the memory
DIMM.
54. ERROR
To continue turn off then onError requires that the product be turned off
then on.Turn the product off, and then turn the
product on.
If the message persists, contact HP Support
at 
www.hp.com/support/cljcp6015 .
55.XX.YY DC CONTROLLER ERROR To
continue turn off then onThe print engine is not communicating with
the formatter.Turn the product off, and then turn the
product on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP Support flyer, or go to 
www.hp.com/
support/cljcp6015.)
56.X ERROR To continue turn off then onA temporary printing error has occurred.Turn the product off, and then turn the
product on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP Support flyer, or go to 
www.hp.com/
support/cljcp6015.)
57.XX ERROR To continue turn off then on A temporary printing error has occurred. Turn the product off, and then turn the
product on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP Support flyer, or go to 
www.hp.com/
support/cljcp6015.)
Table 12-1  Control-panel messages (continued)
184 Chapter 12   Solve problems ENWW
 
						

							Control panel messageDescriptionRecommended action
58.XX ERROR To continue turn off then onA temporary printing error has occurred.Turn the product off, and then turn the
product on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP Support flyer, or go to 
www.hp.com/
support/cljcp6015.)
59.XY ERROR To continue turn off then onA temporary printing error has occurred.Turn the product off, and then turn the
product on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP Support flyer, or go to 
www.hp.com/
support/cljcp6015.)
60.X ERROR To continue turn off then onThe tray specified by  X is not lifting correctly.Follow the instructions on the product control
panel.
66.XY.ZZ OUTPUT DEVICE FAILUREAn error occurred in an external paper-
handling accessory.1. Turn the product power off.
2. Check that the accessory is properly
seated on and connected to the product,
without any gaps between the product
and the accessory. If the accessory
uses cables, disc onnect and reconnect
them.
3. Verify that there is no packaging
material in or around the output device.
4. Turn the product power on.
5. If this message persists, contact an HP-
authorized service or support provider.
(See the HP Support flyer, or go to
www.hp.com/support/cljcp6015 .)
66.XY.ZZ SERVICE ERROR
For help press 
 (Help button)
66.XY.ZZ INPUT DEVICE ERROR
For help press 
 (Help button)
The external paper-handling controller has
detected a failure.1. Turn power off.
2. Disconnect cables to external paper
handling devices, then reconnect them.
3. Turn power on.
4. Make sure there are no obstructions
near the paper handling device that
could prevent the output bins from
raising or lowering.
If the message persists, contact HP Support
at 
www.hp.com/support/cljcp6015 .
68.X PERMANENT STORAGE FULL
To continue press 
 (Checkmark
button).
The product NVRAM is full. Some settings
saved in the NVRAM might have been reset
to the factory defaults. Printing can continue,
but some unexpected functions might occur
if an error occurred in permanent storage.Press the checkmark button  to clear the
message. If the message is not cleared, turn
the product off, and then turn the product on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to 
www.hp.com/support/cljcp6015 .)
68.X PERMANENT STORAGE WRITE FAIL The product NVRAM is failing to write.
Printing can continue, but some unexpectedPress the checkmark button  to clear the
message. If the message is not cleared, turn
the product off, and then turn the product on.
Table 12-1  Control-panel messages (continued)
ENWW Control-panel messages 185
 
						

							Control panel messageDescriptionRecommended action
To continue press  (Checkmark
button).functions might occur if an error occurred in
permanent storage.If this message persists, contact an HP-
authorized service or support provider. (See
the HP Support flyer, or go to 
www.hp.com/
support/cljcp6015 .)
68.X STORAGE ERROR SETTINGS
CHANGEDOne or more product settings are invalid and
have been reset to the factory-default
settings. Printing can continue, but some
unexpected functions might occur if an error
occurred in permanent storage.Press the checkmark button  to clear the
message. If the message is not cleared, turn
the product off, and then turn the product on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP Support flyer, or go to 
www.hp.com/support/cljcp6015 .)
69.X ERROR To continue turn off then onA temporary printing error occurred.Turn the product off, and then turn the
product on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP Support flyer, or go to 
www.hp.com/
support/cljcp6015.)
 FULL
Remove all paper from binThe specified output bin is full.Empty bin and continue printing. Output bins
include the standard top bin, and, if you have
an optional paper handling device, the upper
left bin, middle left bin, lower left bin, or lower
booklet bin
ACTION NOT CURRENTLY AVAILABLE
FOR TRAY X TRAY SIZE CANNOT BE ANY
SIZE/ANY CUSTOM
Canceling…The user attempted to set the registration for
a tray that is set to  ANY SIZE or ANY
CUSTOM . Duplex registration is not available
when the size is set to  ANY SIZE or ANY
CUSTOM .Configure the tray to a specific size, and then
set the registration for that tray.
BAD DUPLEXER CONNECTIONThe duplexer is not functioning correctly.Turn the product off then on. If this message
persists, contact an HP -authorized service or
support provider. See the HP support flyer, or
go to 
www.hp.com/support/cljcp6015 .
BAD OPTIONAL TRAY CONNECTIONThe optional tray is not connected.1.Turn product off
2. Remove and then reinstall optional tray
or trays.
If error persists, contact an HP-authorized
service or support provider. See the
HP support flyer, or go to 
www.hp.com/
support/cljcp6015
Calibrating...Displays during calibration.No action is necessary.
CALIBRATION RESET PENDING
For help press 
 (Help button)
PROCESSING…
A calibration reset will occur when all jobs are
processed.To initiate the reset sooner, cancel all jobs by
pressing the STOP  button.
CARD SLOT  NOT FUNCTIONAL
For help press 
 (Help button)
The compact flash card in slot  is not
working correctly.Remove the card from the slot indicated, and
replace with a new card.
CARD SLOT DEVICE FAILURE
To clear press 
 (Checkmark button) The specified device has fail
ed.Press the checkmark button 
 to clear.
Table 12-1  Control-panel messages (continued)
186 Chapter 12   Solve problems ENWW