HP Color LaserJet CP4005dn User Manual

Incorrect tray
Table 8-3  Printer pulls from incorrect tray
Cause and solution
Cause
Solution
You are using a driver for a different printer. For more
information, see Printer drivers  or Printer drivers for Macintosh
computers.
Use a driver for this printer.
The specified tray is empty.Load media in the specified tray.
Tray behavior for the requested tray is set to  FIRST in the
SYSTEM SETUP  submenu of the CONFIGURE DEVICE
menu.Change the setting to  EXCLUSIVELY.
The media size is not configured...

Cause and solution
Cause
Solution
The correct media type for the input tray is not selected in the
printer control panel.From the printer control panel, select the correct media type
for the input tray.
Media from a previous jam has not been completely removed.Open the printer and remove any media in the paper path.
Closely inspect the fuser area for jams. See Paper jams.
None of the optional trays appear as input tray options.The optional trays only display as  available if they are installed.
Verify...

Envelope printing error
Table 8-7  Envelopes jam or will not feed in the printer
Cause and solution
Cause
Solution
Envelopes are loaded in an unsupported tray. Only Tray 1 can
feed envelopes.Load envelopes into Tray 1.
Envelopes are curled or damaged.Try using different envelopes. Store envelopes in a controlled
environment.
Envelopes are sealing because the moisture content is too
high.Try using different envelopes. Store envelopes in a controlled
environment.
Envelope orientation is incorrect.Verify...

Duplexing error
Table 8-9  Printer will not duplex or duplexes incorrectly
Cause and solution
Cause
Solution
You are trying to duplex on unsupported media.Verify that the media is supported for duplex printing. SeeSupported media weights and sizes .
The printer driver is not set up for duplex printing.Set up the printer driver to enable duplex printing.
The first page is printing on the back of preprinted forms or
letterhead. Load preprinted forms and letterhead in Tray 1 with the
letterhead or printed...

Printer response problems
Control panel display is blank
Table 8-10  No display message
Cause and solution
Cause
Solution
The printer’s on/off button is in the standby position.Verify that the printer is on. Fans might run while the printer is
in standby mode (off).
The printer’s memory DIMMs are defective or installed
incorrectly.Verify that the printer’s memory DIMMs are correctly installed
and are not defective.
The power cord is not firmly plugged into both the printer and
the power receptacle.Turn...

Cause and solution
Cause
Solution
The computer port is not configured or is not working properly.Run another peripheral connected to this port to verify that the
port is working properly.
The printer has not been correctly named for the network or for
a Macintosh computer. Use the appropriate utility to name the printer on the network.
Printer not receiving data
Table 8-12
  Printer is on, but is not receiving data
Cause and solution
Cause
Solution
The printer’s  Ready indicator light is not lit.Press...

Cause and solution
Cause
Solution
The correct printer driver is not installed in the computer.Install the correct printer driver. For more information, see
Printer drivers or Printer drivers for Macintosh computers .
The correct printer and port are not selected on the computer.Select the correct printer and port.
The network is not configured properly for this printer.Use the network software to verify the printer’s network
configuration, or consult with the network administrator.
The power source...

Printer control panel problems
Control panel setting
Table 8-14  Control panel settings work incorrectly
Cause and solution
Cause
Solution
The printer control panel display is blank or is not lit, even when
the fan is running.Fans might run while the printer is in standby mode (off). Press
the printer’s on/off button to turn the printer on.
Printer settings in the printing software application or printer
driver differ from the printer control panel settings.Confirm that the settings in the application...

Incorrect printer output
Incorrect fonts
Table 8-16  Incorrect fonts are printed
Cause and solution
Cause
Solution
The font has not been correctly selected in the software
application.Re-select the font in the software application.
The font is not available to the printer.Download the font to the printer or use another font. (In
Windows, the driver does  this automatically.)
The correct printer driver is not selected. Select the correct printer driver. For more information, seePrinter drivers or Printer...

Cause and solution
Cause
Solution
The interface cable is damaged or bad.Try using a different interface cable.
The power cable is loose.Disconnect and reconnect the power cable.
You are attempting to print a PCL job with the printer
configured for PostScript Emulation.From the printer control panel, select the correct printer
personality, and then resend the print job.
You are attempting to print a PostScript job with the printer
configured for PCL.From the printer control panel, select the correct...