HP Color LaserJet CP4005dn User Manual
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Incorrect tray Table 8-3 Printer pulls from incorrect tray Cause and solution Cause Solution You are using a driver for a different printer. For more information, see Printer drivers or Printer drivers for Macintosh computers. Use a driver for this printer. The specified tray is empty.Load media in the specified tray. Tray behavior for the requested tray is set to FIRST in the SYSTEM SETUP submenu of the CONFIGURE DEVICE menu.Change the setting to EXCLUSIVELY. The media size is not configured correctly for the input tray.Print a configuration page or use the control panel to determine the media size for which the tray is configured. The guides in the tray are not against the paper. Verify that the guides are touching the paper. Automatic feed error Table 8-4 Media does not feed automatically Cause and solution Cause Solution Manual feed is selected in the software application.Load Tray 1 with media, or, if the media is loaded, press . The correct size media is not loaded.Load the correct size media. The input tray is empty.Load media into the input tray. Media from a previous jam has not been completely removed.Open the printer and remove any media in the paper path. Closely inspect the fuser area for jams. See Paper jams . The media size is not configured correctly for the input tray.Print a configuration page or use the control panel to determine the media size for which the tray is configured. The guides in the tray are not against the paper. Verify that the rear and width media guides are touching the paper. Tray 2 or optional Tray 3 feed error Table 8-5 Media does not feed from Tray 2 or optional Tray 3 Cause and solution Cause Solution Manual feed is selected in the software application.Load Tray 1 with media, or, if the media is loaded, press . The correct size media is not loaded.Load the correct size media. The input tray is empty. Load media in the input tray. ENWW Media-handling problems 195
Cause and solution Cause Solution The correct media type for the input tray is not selected in the printer control panel.From the printer control panel, select the correct media type for the input tray. Media from a previous jam has not been completely removed.Open the printer and remove any media in the paper path. Closely inspect the fuser area for jams. See Paper jams. None of the optional trays appear as input tray options.The optional trays only display as available if they are installed. Verify that any optional trays are correctly installed. Verify that the printer driver has been configured to recognize the optional trays. For more information, see Printer drivers or Printer drivers for Macintosh computers . An optional tray is incorrectly installed.Print a configuration page to confirm that the optional tray is installed. If not, verify that the tray is correctly attached to the printer. The media size is not configured correctly for the input tray.Print a configuration page or use the control panel to determine the media size for which the tray is configured. The guides in the tray are not against the paper . Verify that the guides are touching the paper. Special media feed error Table 8-6 Transparencies or glossy paper will not feed Cause and solution Cause Solution The correct media type is not specified in the software or printer driver.Verify that the correct media type is selected in the software or printer driver. The input tray is overfilled.Remove excess media from the input tray. Do not load more than 200 sheets of glossy paper or glossy film, or more than 100 transparencies, in Tray 2 and optional Tray 3. Do not exceed the maximum stack height for Tray 1. Media in another input tray is the same size as the transparencies, and the printer is defaulting to the other tray.Make sure that the input tray containing the transparencies or glossy paper is selected in the software application or printer driver. For more information, see Printer drivers or Printerdrivers for Macintosh computers . Use the printer control panel to configure the tray to the media type loaded. The tray containing the transparencies or glossy paper is not configured correctly for type.Make sure that the input tray containing the transparencies or glossy paper is selected in the software application or printer driver. For more information, see Printer drivers or Printer drivers for Macintosh computers . Use the printer control panel to configure the tray to the media type loaded. See Configuringinput trays . Transparencies or glossy paper might not meet supported media specifications. Use only media that meets the HP media specifications for this printer. See Supported media weights and sizes . Table 8-5 Media does not feed from Tray 2 or optional Tray 3 (continued) 196 Chapter 8 Problem solving ENWW
Envelope printing error Table 8-7 Envelopes jam or will not feed in the printer Cause and solution Cause Solution Envelopes are loaded in an unsupported tray. Only Tray 1 can feed envelopes.Load envelopes into Tray 1. Envelopes are curled or damaged.Try using different envelopes. Store envelopes in a controlled environment. Envelopes are sealing because the moisture content is too high.Try using different envelopes. Store envelopes in a controlled environment. Envelope orientation is incorrect.Verify that the envelope is loaded correctly. See Configuringinput trays . This printer does not support the envelopes being used.See Supported media weights and sizes . Tray 1 is configured for a size other than envelopes. Configure Tray 1 size for envelopes. Output quality Table 8-8 Output is curled or wrinkled Cause and solution Cause Solution Media does not meet the specifications for this printer.Use only media that meets the HP media specifications for this printer. See Supported media weights and sizes . Media is damaged or in poor condition.Remove media from the input tray and load media that is in good condition. Printer is operating in an excessively humid environment.Verify that the printing environment is within humidity specifications. See Printer specifications. You are printing large, solid-filled areas.Large, solid-filled areas can cause excessive curl. Try using a different pattern. Media used was not stored correctly and might have absorbed moisture.Remove media and replace it with media from a fresh, unopened package. Media has poorly cut edges.Remove media, flex it, rotate it 180 degrees or turn it over, and then reload it into the input tray. Do not fan media. If the problem persists, replace the media. The specific media type was not configured for the tray or selected in the software. Configure the software for the media (see the software documentation). Configure the tray for the media, see Configuring input trays . ENWW Media-handling problems 197
Duplexing error Table 8-9 Printer will not duplex or duplexes incorrectly Cause and solution Cause Solution You are trying to duplex on unsupported media.Verify that the media is supported for duplex printing. SeeSupported media weights and sizes . The printer driver is not set up for duplex printing.Set up the printer driver to enable duplex printing. The first page is printing on the back of preprinted forms or letterhead. Load preprinted forms and letterhead in Tray 1 with the letterhead or printed side up and the bottom of the page feeding into the printer. For Tray 2 and optional Tray 3, load these media printed side down with the top of the page toward the back of the printer. 198 Chapter 8 Problem solving ENWW
Printer response problems Control panel display is blank Table 8-10 No display message Cause and solution Cause Solution The printer’s on/off button is in the standby position.Verify that the printer is on. Fans might run while the printer is in standby mode (off). The printer’s memory DIMMs are defective or installed incorrectly.Verify that the printer’s memory DIMMs are correctly installed and are not defective. The power cord is not firmly plugged into both the printer and the power receptacle.Turn off the printer and then disconnect and reconnect the power cord. Turn the printer back on. The line voltage is incorrect for the printer power configuration.Connect the printer to a proper voltage source, as specified on the Power Rating Label on the back of the printer. The power cord is damaged or excessively worn.Replace the power cord. The power source receptacle is not working correctly . Connect the printer to a different power receptacle. Printer does not print Table 8-11 Printer is on, but nothing prints Cause and solution Cause Solution The printer’s Ready indicator light is not lit.Press Stop to return the printer to the Ready state. The top cover is not closed properly.Close the top cover firmly. The Data indicator light is flashing.The printer is probably still receiving data. Wait for the Data indicator to stop flashing. REPLACE [COLOR] CARTRIDGE appears on the printer display.Replace the print cartridge specified on the printer display. A printer message other than Ready appears on the printer control panel.See Control panel messages . The output bin is full.Remove some or all of the media in the output bin. The PS (PostScript Emulation) personality is not selected.Select PS or AUTO for the printer language. For more information, see Changing printer control panel configurationsettings . The correct driver is not selected in the software application or printer driver.Select the driver for PostScript Emulation for this printer in the software application or printer driver. For more information, see Printer drivers or Printer drivers for Macintosh computers. The printer is not properly configured. See Changing printer control panel configuration settings . ENWW Printer response problems 199
Cause and solution Cause Solution The computer port is not configured or is not working properly.Run another peripheral connected to this port to verify that the port is working properly. The printer has not been correctly named for the network or for a Macintosh computer. Use the appropriate utility to name the printer on the network. Printer not receiving data Table 8-12 Printer is on, but is not receiving data Cause and solution Cause Solution The printer’s Ready indicator light is not lit.Press Stop to return the printer to the Ready state. The top cover is not closed properly.Close the top cover firmly. A printer message other than Ready appears on the printer control panel.See Control panel messages . The interface cable is not co rrect for this configuration.Select the correct interface cable for your configuration. SeeHP Jetdirect print servers, or USB configuration. The interface cable is not securely connected to both the printer and the computer.Disconnect and reconnect the interface cable. For Jetdirect network connections, verify that the Link LED is on. The Link LED indicates that a proper network connection is established. The printer is not configured correctly.See Changing printer control panel configuration settings for configuration information. The interface configurations on the printer’s configuration page do not match the configurations on the host computer.Configure the printer to match the computer configuration. The computer is not working properly.Try using an application that y ou know works properly to check the computer, or, in MS-DOS, type Dir>Prn at the DOS prompt. The computer port that the printer is connected to is not configured or is not working properly.Run another peripheral connected to this port to verify that the port is working properly. The printer has not been correctly named for the network or Macintosh computer. Use the appropriate utility to name the printer on the network. Printer selection Table 8-13 Unable to select the printer from the computer Cause and solution Cause Solution If you are using a switch box, the printer might not be selected for the computer.Select the correct printer through the switch box. The printer’s Ready indicator light is not lit.Press Stop to return the printer to the Ready state. A printer message other than Ready appears on the printer control panel. See Control panel messages . Table 8-11 Printer is on, but nothing prints (continued) 200 Chapter 8 Problem solving ENWW
Cause and solution Cause Solution The correct printer driver is not installed in the computer.Install the correct printer driver. For more information, see Printer drivers or Printer drivers for Macintosh computers . The correct printer and port are not selected on the computer.Select the correct printer and port. The network is not configured properly for this printer.Use the network software to verify the printer’s network configuration, or consult with the network administrator. The power source receptacle is not working correctly . Connect the printer to a different power receptacle. Table 8-13 Unable to select the printer from the computer (continued) ENWW Printer response problems 201
Printer control panel problems Control panel setting Table 8-14 Control panel settings work incorrectly Cause and solution Cause Solution The printer control panel display is blank or is not lit, even when the fan is running.Fans might run while the printer is in standby mode (off). Press the printer’s on/off button to turn the printer on. Printer settings in the printing software application or printer driver differ from the printer control panel settings.Confirm that the settings in the application and printer driver are appropriate, because the application settings override the printer driver and control panel settings, and the printer driver settings override the control panel settings. For more information, see Printer drivers . Control panel settings were not correctly saved after they were changed.Reselect the control panel settings and then press . An asterisk (*) should appear to the right of the setting. The Data indicator light is lit, and there are no pages printing.Buffered data exists in the printer. Press to print the buffered data using current control panel settings and activate the new control panel settings. If the printer is on a network, another user might have changed printer control panel settings. Consult the network administrator to coordinate changes to printer control panel settings. Selecting optional Tray 3 Table 8-15 Unable to select optional Tray 3 Cause and solution Cause Solution Optional Tray 3 does not appear as an option on the configuration page or on the control panel.Optional Tray 3 appears available only if it is installed. Verify that the tray is correctly installed. Optional Tray 3 does not appear as available in the printer driver. Verify that the printer driver configuration recognizes optional Tray 3. For more information, see Printer drivers or Printerdrivers for Macintosh computers . 202 Chapter 8 Problem solving ENWW
Incorrect printer output Incorrect fonts Table 8-16 Incorrect fonts are printed Cause and solution Cause Solution The font has not been correctly selected in the software application.Re-select the font in the software application. The font is not available to the printer.Download the font to the printer or use another font. (In Windows, the driver does this automatically.) The correct printer driver is not selected. Select the correct printer driver. For more information, seePrinter drivers or Printer drivers for Macintosh computers . Symbol sets Table 8-17 Unable to print all characters in a symbol set Cause and solution Cause Solution The correct font is not selected.Select the correct font. The correct symbol set is not selected.Select the correct symbol set. The selected character or symbol is not supported by the software application. Use a font that supports the selected character or symbol. Drifting text Table 8-18 Drifting text between printouts Cause and solution Cause Solution Your software application is not resetting the printer to the top of the page. See the documentation for the software or the PCL/PJL Technical Reference Package for specific information. Output errors Table 8-19 Erratic, missing characters or interrupted printout Cause and solution Cause Solution The interface cable is of poor quality.Try using a different, higher-quality, IEEE-compliant cable. The interface cable is loose. Discon nect and reconnect the interface cable. ENWW Incorrect printer output 203
Cause and solution Cause Solution The interface cable is damaged or bad.Try using a different interface cable. The power cable is loose.Disconnect and reconnect the power cable. You are attempting to print a PCL job with the printer configured for PostScript Emulation.From the printer control panel, select the correct printer personality, and then resend the print job. You are attempting to print a PostScript job with the printer configured for PCL.From the printer control panel, select the correct printer personality, and then resend the print job. Partial printout Table 8-20 Partial printout Cause and solution Cause Solution A memory error message appears on the printer control panel.1.Free up printer memory by deleting unneeded downloaded fonts, style sheets, and macros from printer memory; or 2. Add more memory to the printer. The file you are printing contains errors. Check the software application verify that the file does not contain errors. To do so: 1.Print another file that you know is error-free from within the same application; or 2. Print the file from another application. Guidelines for printing with different fonts ●The 80 internal fonts are available in PostScript Emulation (PS) and PCL mode. ● To conserve printer memory, download only those fonts that are needed. ● If you require several downloaded fonts, consider installing additional printer memory. Some software applications automatically download fonts at the beginning of each print job. It might be possible to configure those applications to download only soft fonts that are not already resident in the printer. Table 8-19 Erratic, missing characters or interrupted printout (continued) 204 Chapter 8 Problem solving ENWW