HP Color LaserJet CP4005dn User Manual

							
Common causes of paper jams
The following table lists common causes of paper jams and suggested solutions for resolving them.
Paper jams
Cause and solution
Cause
Solution
When the printer is first installed, the protective insert does not
eject properly.See Jam in Tray 1.
Print media does not meet HP-recommended media
specifications.Use only media that meets HP specifications. See Supported
media weights and sizes .
A supply item is installed incorrectly, causing repeated jams.Verify that all print cartridges, the transfer unit, and the fuser
are correctly installed.
You are reloading paper that has already passed through a
printer or copier.Do not use media that has been previously printed on or
copied.
An input tray is loaded incorrectly.Remove media from the input tray and replace the media within
the tray. Adjust the media width guide to hold the media firmly
in place without bending it. See 
Configuring input trays.
Print media is skewed.Input tray guides are not adjusted correctly. Adjust input tray
guides so they hold media firmly in place without bending it. If
media heavier than 105 g/m
2 (28 lb) is loaded into Tray 2 and
optional Tray 3, the media might skew.
Print media is binding or sticking together.Remove media, flex it, rotate it 180 degrees, or flip it over.
Reload media into the input tray. Do not fan media.
Print media is removed before it settles into the output bin.Reset the printer. Wait until the page completely settles in the
output bin before removing it.
When duplexing, the print media is removed before the second
side of the document is printed.Reset the printer and print the document again. Wait until the
page completely settles in the output bin before removing it.
Print media is in poor condition.Replace the print media.
Print media is not picked up by the internal rollers from Tray 2
or optional Tray 3.Remove the top sheet of media. If the media is heavier than
105 g/m2 (28 lb), it might not be picked from the tray.
Print media has rough or jagged edges.Replace the media.
Print media is perforated or embossed.This media does not separate easily. You might need to feed
single sheets from Tray 1.
Printer supply items have reached the end of their useful life.Check the printer control panel for messages prompting you to
replace supplies, or print a supplies status page to verify the
remaining life of the supplies. See 
Replacing supplies  for more
information.
Media was not stored correctly. Replace the print  media. Media should be stored in the original
packaging in a controlled environment.
NOTE If the printer continues to jam, contact
HP Customer Support or your authorized HP service
provider. For more information, see
http://www.hp.com/support/ljcp4005 .
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Clearing jams
Each section below corresponds with a jam message that might appear on the control panel. Use these
procedures to clear the jam.
Jam in Tray 1
1.Open Tray 1.
2.Remove loaded paper from Tray 1.
3. Reload paper in Tray 1 and check to make sure the media is loaded correctly.
NOTE Do not load media above the fill tabs.
4.Confirm that the guides are in the correct position.
5.To continue printing, press , and then press .
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Jam in Tray 2 or optional Tray 3
1.Pull out the tray indicated and place it on a flat surface. Make sure that the paper guides are in the
correct position.
2.Remove any partially fed media. Grasp the media by both corners and pull down.
NOTE Use Tray 1 to avoid jams with heavier paper.
3.Inspect the media path to ensure that it is clear.
NOTE If the media tears, make sure that all media fragments are removed from the paper
path before resuming printing.
4. For jams that occur in optional Tray 3, check the trays above for jams as well. For example, if the
jam occurs in optional Tray 3, also open Tray 2 and Tray 1 and remove any jammed media.
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5.Check to make sure the media is loaded correctly. Insert the tray into the printer. Make sure all
trays are completely closed.
Jams in top cover area
Jams in the top cover occur in of the areas indicated in the figures below. Use the procedures in this
section to clear a jam in this area.
1Jammed paper
2Crumpled paper in the fuser
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Clearing a jam in the top cover area
WARNING!Do not touch the fuser. It is hot and could cause burns! The fuser’s operating
temperature is 190°C (374°F). Wait ten minutes to allow the fuser to cool before touching the
fuser.
1. Open the top and front covers.
2.Grasp any visible media by both corners and pull to remove it.
3.Grasp the green handle on the transfer unit and pull down.
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4.Grasp the media by both corners and pull down.
5.Close the transfer unit.
6.Close the top and front covers.
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Clearing other jams
1.Using the handles, open the top and front covers.
2.If media is present, grasp the media by both corners and pull down.
3.If media is present, grasp the media by both corners and pull up.
NOTE If no media is present at these locations, continue to the next step.
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4.Grasp the green handle on the transfer unit and pull down.
5.If media is present, grasp the media by both corners and pull down.
6.If media is present, grasp the media by both corners and pull up.
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7.Close the transfer unit.
8.Close the top and front covers.
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Media-handling problems
Use only media that meets HP specifications. For paper specifications for this printer, see Supported
media weights and sizes.
For media ordering information, see 
Supplies and accessories .
Multiple sheets
Table 8-1  Printer feeds multiple sheets
Cause and solution
Cause
Solution
The input tray is overfilled.Remove excess media from the input tray.
Print media is sticking together.Remove media, flex it, rotate it 180 degrees or flip it over, and
then reload it into the tray.
NOTEDo not fan media. Fanning can cause static
electricity, which can cause media to stick together.
Media does not meet the specifications for this printer.Use only media that meets HP media specifications for this
printer. See Supported media weights and sizes .
Trays are not properly adjusted. Make sure that the rear media-length guide indicates the
length of media being used.
Incorrect page size
Table 8-2  Printer feeds incorrect page size
Cause and solution
Cause
Solution
The correct size media is not loaded in the input tray.Load the correct size media in the input tray.
The correct size media is not selected in the software
application or printer driver.Confirm that the settings in the application and printer driver
are appropriate, because the application settings override the
printer driver and control panel settings, and the printer driver
settings override the control panel settings. For more
information, see 
Printer drivers  or Printer drivers for Macintoshcomputers.
The correct size media for Tray 1 is not selected in the printer
control panel.From the control panel, select the correct size media for Tray
1.
The media size is not configured correctly for the input tray.Print a configuration page or use the control panel to determine
the media size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the rear and width media guides are touching the
paper.
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