HP Color LaserJet CP4005dn User Manual

Factors affecting printer performance
Several factors affect the time it takes to print a job. Among these is maximum printer speed, measured
in pages per minute (ppm). Other factors that affect printing speed include the use of special media
(such as transparencies, glossy media, heavy media, and custom-size media), printer processing time,
and download time.
The time required to download a print job from the computer and to process the job depends on the
following variables:
●The complexity and size...

Troubleshooting information pages
From the printer control panel, you can print pages that can help diagnose printer problems. The
procedures for printing the following information pages are described here:
●Configuration page
NOTE
It is recommended that you print a configuration page before beginning any printer
diagnostics.
● Paper path test page
● Registration page
● Event log
Configuration page
Use the configuration page to view or restore current printer settings, to help troubleshoot printer...

Registration page
The registration  page prints a horizontal arrow and a vertical arrow that show how far from center an
image can be printed on the page. You can set registration values for a tray so that an image on the
back and front of a page is centered. Setting the registration also allows edge-to-edge printing to be set
to within approximately 2 mm (0.08 inch) of all edges of the paper. Image placement varies slightly for
each tray. Perform the registration procedure for each tray.
1. Press  Menu...

Control panel message types
Control panel messages are divided into three types, depending on their severity.
●Status messages
● Warning messages
● Error messages
Within the error message category, some messages are ranked as  Critical error messages. This section
explains the differences between the control panel message types.
Status messages
Status messages reflect the current state of the printer. They inform you of normal printer operation and
require no interaction to clear them. They change as...

Control panel messages
Message listing
Control panel messageDescriptionRecommended action
10.90.X REPLACE
[COLOR] CARTRIDGE
alternates with
For help press A color cartridge is out of toner and needs to
be replaced.Replace the color cartridge.
10.X.X CARTRIDGES
NOT ENGAGEDThe print cartridge is not seated properly in
the printer.Remove and reinstall the print cartridge.
10.X.X SUPPLY
MEMORY ERROR
alternates with
For help press 
The supplies gauge will display the
consumption levels of print cartridges....

Control panel messageDescriptionRecommended action
3.For more information, see Clearingjams.
4. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/ljcp4005 .
13.X.XX JAM IN
TRAY 1
Clear jam then
press Paper is jammed in Tray 1.1.
Press  for detailed information about
clearing the jam.
2. Press 
 to see step by step information.
3. For more information, see 
Clearingjams.
4. If the message persists after clearing all
pages, contact HP Support at...

Control panel messageDescriptionRecommended action
3.For more information, see Clearingjams.
4. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/ljcp4005 .
13.X.XX MULTIPLE
JAMS IN PAPER PATH
For help press There are multiple jams in the paper path.
This includes the top cover area.1.
Press  for detailed information about
clearing the jam.
2. Press 
 and  to step through the
instructions.
3. For more information, see 
Clearingjams.
4. If the message...

Control panel messageDescriptionRecommended action
41.5 UNEXPECTED
TYPE IN TRAY X
For help press 
alternates with
LOAD TRAY X
[TYPE] [SIZE]
To use another
tray press 
The printer senses a different media type in
the media path than configured in the tray.1.If the incorrect type was selected,
cancel the job or press 
 to access help.
OR
2. Press 
 to select another tray.
3. Press 
 and  to step through the
instructions.
49.XXXX
PRINTER ERROR
To continue
turn off then onA critical firmware error has...

Control panel messageDescriptionRecommended action
turn off then on
52.X PRINTER ERROR
alternates with
To continue
turn off then onA printer error has occurred.Turn the printer off then on. Press  for more
information.
If the message persists, contact HP Support
at 
http://www.hp.com/support/ljcp4005 .
53.XX.X CHECK RAM
DIMM SLOT XA memory error has occurred.If prompted to do so, press  to continue. The
printer should come to the  Ready state, but
will not make full use of all memory installed....

Control panel messageDescriptionRecommended action
57.0X
PRINTER ERROR
To continue
turn off then onA printer fan error has occurred.1.Turn the printer off then on.
2. If the problem persists, contact
HP Support at 
http://www.hp.com/support/ljcp4005 .
58.0X
PRINTER ERROR
For help press 
alternates with
58.0X
PRINTER ERROR
To continue
turn off then on
A memory tag error was detected.1.Turn the printer off then on.
2. If the problem persists, contact
HP Support at 
http://www.hp.com/support/ljcp4005 ....