HP Color LaserJet CP4005dn User Manual

Software application problems
System selection through software
Table 8-21  Unable to change system selections through software
Cause and solution
Cause
Solution
System software changes are locked out by the printer control
panel.Consult with your network administrator.
The software application does not support system changes.See the software application documentation.
The correct printer driver is not loaded.Load the correct printer driver. For more information, see
Printer drivers  or Printer drivers...

Optional Tray 3 and duplexer recognition
Table 8-24  Printer driver does not recognize optional Tray 3 or the duplexer
Cause and solution
Cause
Solution
The printer driver has not been configured to recognize
optional Tray 3 or the duplexer.See the printer driver’s online Help for instructions on how to
configure the driver to recognize printer accessories. For more
information, see 
Printer drivers  or Printer drivers for Macintoshcomputers.
The accessory might not be installed. Verify that the...

Troubleshooting common Macintosh problems
This section lists problems that can occur when using Mac OS 9.x or Mac OS X.
Solving problems with Mac OS X.
Table 8-25   Problems with Mac OS X
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause
Solution
The printer software might not have been installed or was installed
incorrectly.Make sure that the printer PPD is in the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj , where  is the two-letter...

The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.
Cause
Solution
The Postscript Printer Description (PPD) file is corrupt.Delete the PPD file from the following hard-drive folder: Library/
Printers/PPDs/Contents/Resources/.lproj ,
where  is the two-letter language code for the language that
you are using. Reinstall the software. See the getting started guide
for instructions.
The printer might not be ready.Make sure that the cables are...

When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause
Solution
This problem is caused by ei ther a software or a hardware
component. Software troubleshooting
●
Check that your Macintosh supports USB.
● Verify that your Macintosh operating system is Mac OS X v10.2,
v10.3, and v10.4.
● Ensure that your Macintosh has the appropriate USB software
from Apple.
Hardware troubleshooting
● Check that the printer is turned...

Color printing problems
Printout color error
Table 8-26  Printing black instead of color
Cause and solution
Cause
Solution
Color mode is not selected in the software application or
printer driver.Select  Color mode instead of grayscale or monochrome mode
in the software application or printer driver, see Printerinformation pages  to learn how to print a configuration page.
The correct printer driver is not selected in your software
application.Select the correct printer driver.
No color appears on the...

Cartridge error
Table 8-29  Inconsistent colors after installing a print cartridge
Cause and solution
Cause
Solution
Another print cartridge might be low.Check the supplies gauge on the control panel or print a
supplies status page. See Printer information pages .
Print cartridges might be improperly installed.Verify that each print cartridge is installed properly.
A non-HP cartridge might be installed. Ensure that you are using a genuine HP print cartridge.
Color match error
Table 8-30  Printed colors...

Print quality troubleshooting
When occasional print quality problems occur, use the information in this section to help solve the
problem.
Print quality problems associated with media
Some print quality problems arise from use of inappropriate media.
●Use paper that meets HP paper specifications. See 
Supported media weights and sizes
.
● The surface of the media is too smooth. Use media that meets HP paper specifications. See
Supported media weights and sizes
.
● The print driver setting might be...

●The selected colors are undesirable when printed. Select different colors in the software application
or printer driver.
● If you are using a reflective overhead projector, use a standard overhead projector instead.
Print quality problems associ
ated with the environment
The printer is operating in excessively humid or dry conditions. Verify that the printing environment is
within specifications. See 
Environmental specifications.
Print quality problems associated with jams
●Make sure that all media is...

Calibrating the printer
The HP Color LaserJet CP4005 Series printer automatically calibrates and cleans at various times to
maintain the highest level of print quality. The user might also request the printer to calibrate via the
printer’s control panel, using QUICK CALIBRATE NOW or CALIBRATE NOW  located in the PRINT
QUALITY  menu. QUICK CALIBRATE NOW  is used for color tone calibration and takes about 65
seconds. If color density or tone seems wrong, Quick Calibration can be run. Full Calibration...