HP Color LaserJet CM3530fs MFP User Manual
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Clean the product ............................................................................................................................. 193 Clean the outside of the product ...................................................................................... 193 Clean the touchscreen ..................................................................................................... 193 Clean the scanner glass .................................................................................................. 193 Clean the document feeder ............................................................................................. 193 Clean the document-feeder backing ............................................................... 194 Clean the document-feeder rollers .................................................................. 195 Clean the fuser ............................................................................................................... . 196 Calibrate the scanner ....................................................................................................................... 197 Upgrade the firmware .......................................................................................................... ............. 198 Determine the current firmware version ........................................................................... 198 Download new firmware from the HP Web site ............................................................... 198 Transfer the new firmware to the product ........................................................................ 198 Use the flash executable file to update the firmware ...................................... 198 Use FTP to upload the firmware through a browser ....................................... 199 Use FTP to upgrade the firmware on a network connection ........................... 199 Use HP Web Jetadmin to upgrade the firmware ............................................. 200 Use Microsoft Windows commands to upgrade the firmware ......................... 200 14 Solve problems Solve general problems ........................................................................................................ ............ 202 Troubleshooting checklist ................................................................................................ 202 Factors that affect product performance .......................................................................... 203 Restore factory settings ...................................................................................................... .............. 204 Control-panel message types ................................................................................................... ........ 205 Control-panel messages ........................................................................................................ .......... 206 Jams .......................................................................................................................... ....................... 207 Common causes of jams ................................................................................................. 207 Jam locations ................................................................................................................. .. 207 Clear jams .................................................................................................................... .... 208 Clear jams in the right door ............................................................................. 209 Clear jams in the output bin area .................................................................... 213 Clear jams in Tray 1 ........................................................................................ 214 Clear jams in Tray 2 ........................................................................................ 216 Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3) ............................................................................................................ 217 Clear jams in the lower right door (Tray 3) ...................................................... 218 Clear jams in the document feeder ................................................................. 219 Jam recovery .................................................................................................................. . 220 Paper-handling problems ....................................................................................................... .......... 221 Product feeds multiple sheets .......................................................................................... 221 Product feeds incorrect page size ................................................................................... 221 Product pulls from incorrect tray ...................................................................................... 221 Paper does not feed automatically .................................................................................. 222 ENWW ix
Paper does not feed from Tray 2 or 3 .............................................................................. 222 Transparencies or glossy paper will not feed .................................................................. 223 Envelopes jam or will not feed in the product .................................................................. 223 Output is curled or wrinkled ............................................................................................. 224 Product will not duplex or duplexes incorrectly ................................................................ 224 Understand lights on the formatter ............................................................................................ ....... 226 Formatter connectivity LED ............................................................................................. 226 Heartbeat LED ................................................................................................................. 228 HP Jetdirect LEDs ........................................................................................................... 2 29 Correct print quality and copy quality problems ............................................................................... 229 Example print quality problems ........................................................................................ 229 Repetitive defects ruler .................................................................................................... 2 31 Overhead transparency defects ....................................................................................... 232 Print-quality problems associated with the environment .................................................. 232 Print quality problems associated with jams .................................................................... 232 Optimize and improve image quality ................................................................................ 232 Calibrate the product ....................................................................................... 232 Print-quality-troubleshooting pages ................................................................. 233 Solve performance problems .................................................................................................... ....... 234 Solve fax problems ............................................................................................................ ............... 235 Solve e-mail problems ...................................................................................................................... 235 Validate the SMTP gateway address ............................................................................... 235 Validate the LDAP gateway address ............................................................................... 235 Solve connectivity problems ................................................................................................... .......... 236 Solve direct-connect problems ........................................................................................ 236 Solve network problems .................................................................................................. 236 Product software problems ..................................................................................................... .......... 238 Solve common Windows problems ................................................................................................ . 239 Solve common Macintosh problems ............................................................................................... . 240 Appendix A Supplies and accessories Order parts, accessories, and supplies ........................................................................................ .... 244 Part numbers .................................................................................................................. .................. 245 Accessories ................................................................................................................... .. 245 Print cartridges and toner collection unit .......................................................................... 245 Memory ........................................................................................................................ .... 245 Cables and interfaces ...................................................................................................... 24 6 Maintenance kits .............................................................................................................. 246 Appendix B Service and support Hewlett-Packard limited warranty statement .................................................................................... 248 Print cartridge limited warranty statement .................................................................................... .... 249 HP Color LaserJet Fuser Kit Limited Warranty Statement ............................................................... 250 x ENWW
End User License Agreement .......................................................................................................... 251 Heimdal Kerberos 5 ............................................................................................................ .............. 253 OpenSSL ....................................................................................................................... ................... 256 Customer self repair warranty service ......................................................................................... ..... 258 Customer support .............................................................................................................. ............... 259 Appendix C Product specifications Physical specifications ....................................................................................................... .............. 262 Power consumption and acoustic emissions .................................................................................... 2 63 Environmental specifications .................................................................................................. .......... 263 Appendix D Regulatory information FCC regulations ............................................................................................................... ................ 266 Environmental product stewardship program ............... .................................................................... 267 Protecting the environment .............................................................................................. 267 Ozone production ............................................................................................................ 2 67 Power consumption ......................................................................................................... 267 Paper use ..................................................................................................................... ... 267 Plastics ...................................................................................................................... ...... 267 HP LaserJet print supplies ............................................................................................... 267 Return and recycling instructions ..................................................................................... 268 United States and Puerto Rico ........................................................................ 268Multiple returns (more than one cartridge) ..................................... 268 Single returns ................................................................................. 268 Shipping .......................................................................................... 268 Non-U.S. returns ............................................................................................. 268 Paper ......................................................................................................................... ...... 268 Material restrictions ......................................................................................................... . 2 6 9 Disposal of waste equipment by users in private households in the European Union . . . . 269 Chemical substances ....................................................................................................... 269 Material Safety Data Sheet (MSDS) ................................................................................ 270 For more information ....................................................................................................... 27 0 Declaration of Conformity ................................................................................................................. 271 Declaration of Conformity ................................................................................................................. 272 Safety statements ............................................................................................................. ................ 273 Laser safety .................................................................................................................. ... 273 Canadian DOC regulations .............................................................................................. 273 VCCI statement (Japan) .................................................................................................. 273 Power cord statement (Japan) ......................................................................................... 273 EMC statement (Korea) ................................................................................................... 273 EMI statement (Taiwan) ................................................................................................... 273 Laser statement for Finland ............................................................................................. 274 Substances Table (China) ............................................................................................... 275 ENWW xi
Telecom statement ........................................................................................................................... 276 Index ......................................................................................................................... ........................................ 277 xii ENWW
1 Product basics ●Conventions used in this guide ● Product comparison ● Environmental features ● Product features ● Product walkaround ENWW 1
Conventions used in this guide Throughout this guide, several tips, notes, cautions, and warnings alert you about important information. TIP:Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product. WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product. 2 Chapter 1 Product basics ENWW
Product comparison Table 1-1 Product models ModelFeatures HP Color LaserJet CM3530 MFP●100-sheet multipurpose input tray (Tray 1) ● 250-sheet input tray (Tray 2) ● Automatic duplex printing ● Automatic document feeder (ADF) that holds up to 50 pages, face-up ● 250-sheet, face-down output bin ● Hi-speed USB 2.0 port ● HP Jetdirect embedded print server for connecting to a 10/100Base-TX network ● 512 megabytes (MB) of random access memory (RAM) ● Hard drive HP Color LaserJet CM3530fs MFP● 100-sheet multipurpose input tray (Tray 1) ● 250-sheet input tray (Tray 2) ● Automatic duplex printing ● Automatic document feeder (ADF) that holds up to 50 pages, face-up ● 250-sheet, face-down output bin ● Hi-speed USB 2.0 port ● HP Jetdirect embedded print server for connecting to a 10/100Base-TX network ● 512 megabytes (MB) of random access memory (RAM) ● Hard drive ● Analog fax ● Convenience stapler that can staple up to 20 sheets of paper ENWW Product comparison 3
Environmental features DuplexSave paper by using duplex printing as your default print setting. RecyclingReduce waste by using recycled paper. Recycle print cartridges by using the HP return process. Energy savingsSave energy by initiating sleep mode for the product. HP Smart Web printingUse HP Smart Web printing to select, store, and organize text and graphics from multiple Web pages and then edit and print exactly what you see onscreen. It gives you the control you need for printing meaningful information while minimizing waste. Job storageUse the job storage features to manage prin t jobs. By using job storage, you activate printing while you are at the shared product, eliminating lost print jobs that are then reprinted. 4 Chapter 1 Product basics ENWW
Product features Table 1-2 Features Speed and throughput●Print up to 31 pages per minute (ppm) on letter-size paper and 30 ppm on A4-size paper. ● As fast as 11 seconds to print the first page ● Recommended maximum monthly print volume of 2,000 to 6,000 pages ● A 515 megahertz (MHz) microprocessor ● Duplex at 75% speed from Tray 2 and 50% speed from Tray 1 Resolution● 600 dots per inch (dpi) with Image Resolution Enhancement technology (REt) 3600 for optimum overall imaging ● 1200 x 600 dpi with Image REt for detailed line work and small text Memory●512 MB of random-access memory (RAM), expandable to 1 gigabyte (GB) by using 200- pin small outline dual inline memory modules (SODIMM) that support 128, 256, or 512 MB of RAM. ● Memory Enhancement technology (MEt) automatically compresses data to use RAM more efficiently. User interface● HP Easy Select full color control panel ● An embedded Web server to gain access to support and order supplies (for network- connected products) ● HP Easy Printer Care software (a Web-based status and troubleshooting tool) ● Internet-enabled supply-ordering capabilities through HP Easy Printer Care software and embedded Web server Languages and fonts ●HP Printer Control Language (PCL) 6 ● HP PCL 5 ● HP postscript level 3 emulation ● Direct PDF Printing v1.4 ● Printer Management Language ● 80 scalable TrueType PS typefaces Print cartridges●For information regarding print cartridges, see www.hp.com/go/learnaboutsupplies . ● Authentic HP print cartridge detection ● Automatic toner strip remover Paper-handling ●Tray 1 (multipurpose tray): A multipurpose tray for paper, transparencies, labels, envelopes and other paper types. The tray holds up to 100 sheets of paper, 50 transparencies, or 10 envelopes. ● Tray 2: 250-sheet tray. This tray automatica lly detects common paper sizes. Holds standard and custom-size paper. ● Optional Tray 3: 500-sheet paper and heavy media tray. ● Automatic document feeder (ADF): Holds up to 50 sheets of paper. ● Duplex printing: Provides automatic two-sided printing (printing on both sides of the paper). ENWW Product features 5
●ADF duplex scanning: The ADF has an automatic duplexer for scanning two-sided documents. ● Standard output bin: The standard output bin is located beneath the scanner. This bin can hold up to 250 sheets of paper. The product has a sensor that indicates when the bin is full. For information about supported paper sizes, see Supported paper and print media sizeson page 87. For information about supported paper types, see Supported paper and print media types on page 90. Supported operating systems● Windows 2000® ●Windows XP® ●Windows Server 2003® (driver only) ● Windows Vista™ ● Windows Server 2008 ® ●Macintosh OS X V10.3.9, V10.4, V10.5, and later Connectivity●Local area network (LAN) connector (RJ-45) for the embedded HP Jetdirect print server ● One enhanced input/output (EIO) slot ● USB 2.0 connection ● Host USB port for third-party solutions ● A Foreign Interface Harness (FIH) connection (AUX) for connecting other devices ● Optional analog fax card (included with the HP Color LaserJet CM3530fs MFP) ● Optional HP Digital Sending Software (DSS) ● Hardware integration pocket Environmental features ●Sleep setting saves energy. ● High content of recyclable components and materials. ● Instant-on technology ● Energy Star ® compliance ● Blue Angel certification ● Cartridge and toner collection unit recycling with HP Planet Partners ● Automatic color sensing Table 1-2 Features (continued) 6 Chapter 1 Product basics ENWW