HP Color LaserJet CM1312 User Manual

Control panel messageDescriptionRecommended action
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
Fax memory full Canceling recv.During the fax transmission, the product ran
out of memory. Only the pages that fit into
memory will be printed.Print all of the faxes, and then have the
sender resend the fax. Have the sender
divide the fax job into multiple jobs before
resending. Cancel all fax jobs or clear the
faxes from memory. See...

Control panel messageDescriptionRecommended action
Fax storage is full. Unable to answer callMemory is fullPrint out the private receive faxes or delayed
faxes. Clear the product memory.
Invalid entryInvalid data or response.Correct the entry.
No Dial ToneThe product could not detect a dial tone.Check for a dial tone on the phone line by
pressing Start Fax.
Perform a fax test to verify that the phone line
works and is plugged into the correct port
(see 
Perform a fax test on page 143).
If the error...

Fax memory is retained when there is a loss of power
The HP Color LaserJet CM1312 MFP Series flash memory protects against data loss when a power
failure occurs. Flash memory can maintain its data for years without power applied.
Fax logs and reports
Use the following instructions to print fax logs and reports:
Print all fax reports
Use this procedure to print all of the following reports at one time:
●Fax activity log
●Phone book report
●Configuration report
●Usage page
●Junk-fax list
●Billing report...

Set the fax activity log to print automatically
You can decide whether or not you want the fax log to print automatically after every 40 entries. The
factory-set default is On. Use the following steps to set the fax activity log to print automatically:
1.On the control panel, press Fax Menu.
2.Use the arrow buttons to select Reports, and then press OK.
3.Use the arrow buttons to select Fax Activity log, and then press OK.
4.Use the arrow buttons to select Auto Log Print, and then press OK.
5.Use the...

4.Use the arrow buttons to select the option for when you want the fax error reports to be printed.
5.Press OK to save the selection.
Include the first page of each fax on the fax confirmation, fax error, and last call reports
If this option is turned on and the page image still exists in the product memory, the fax configuration,
fax error, and last call reports include a thumbnail (50% reduction) of the first page of the most recent
fax that was sent or received. The factory-set default for this option...

4.Use the arrow buttons to select Error correction, and then press OK.
5.Use the arrow buttons to select On or Off, and then press OK to save the selection.
Change the fax speed
The fax-speed setting is the modem protocol that the product uses to send faxes. It is the worldwide
standard for full-duplex modems that send and receive data across telephone lines at up to 33,600 bits
per second (bps). The factory-set default for the fax-speed setting is High (V.34).
You should change the setting only if you...

ProblemCauseSolution
The product is receiving faxes but is not
sending them.If the product is on a digital system, the
system might be generating a dial tone
that the product cannot detect.Disable the detect-dial-tone setting.
If the error persists, contact the system
service provider.
A poor telephone connection might exist.Try again later.
The receiving fax machine might be
malfunctioning.Try sending to another fax machine.
The telephone line might not be working.Do one of the following:
●Turn up the...

Problems receiving faxes
Use the table in this section to solve problems that might occur when receiving faxes.
NOTE:Use the fax cord that came with the product in order to ensure that the product functions
correctly.
ProblemCauseSolution
The product cannot receive faxes from
an extension telephone.The extension-telephone setting might
be disabled.Change the extension-telephone setting.
The fax cord might not be securely
connected.Verify that the fax cord is securely
connected between the telephone jack...

ProblemCauseSolution
The product is not answering incoming
fax calls.A voice-messaging service might be
interfering with the product as it attempts
to answer calls.Do one of the following:
●Disable the messaging service.
●Get a telephone line that is
dedicated to fax calls.
●Set the product answer mode to
Manual. In manual mode, you must
start the fax-receive process
yourself.
●Leave the product set to automatic
mode and lower the rings-to-
answer setting for the product to a
number less than the...

Performance problems
ProblemCauseSolution
Faxes are transmitting or being received
very slowly.The fax might be very complex, such as
one with many graphics.Complex faxes take longer to be sent or
received. Breaking longer faxes into
multiple jobs and decreasing the
resolution can increase the transmission
speed.
The receiving fax machine might have a
slow modem speed.The product sends the fax only at the
fastest modem speed that the receiving
fax machine can accept.
The resolution at which the fax was...