HP Color LaserJet CM1312 User Manual

Step
numberVerification stepPossible problemsSolutions
4Does the product copy?
Place the configuration page
into the ADF and make a copy.
The report should feed
smoothly through the ADF, and
copies should print without
print-quality problems. Make a
copy from the flatbed as well.Poor copy quality from the ADF.If the print quality from the internal tests and
the copy from the flatbed were acceptable,
clean the ADF scanning strip. See 
Clean thescanner glass on page 78.
The ADF is damaged. Replace the...

Step
numberVerification stepPossible problemsSolutions
7Does the product print from
the computer?
Use a word-processing
program to send a print job to
the product.Software is not installed correctly or an error
occurred during software installation.Uninstall and then reinstall the product
software. Verify that you are using the
correct installation procedure and the
correct port setting.
The cable is not connected correctly.Reconnect the cable.
An incorrect driver is selected.Select the proper driver....

Control-panel messages
The majority of the control-panel messages are intended to guide the user through typical operation.
The control-panel messages indicate the status of the current operation, and include a page count if
appropriate. When the product is receiving fax data, print data, or scanning commands, control-panel
messages indicate this status. In addition, alert messages, warning messages, and critical error
messages indicate situations that might require some action.
To solve fax issues, see...

Control panel messageDescriptionRecommended action
52 Scanner ErrorThe product has experienced an internal
hardware error.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If a surge protector is being used, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn the product on.
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the...

Control panel messageDescriptionRecommended action
call. Plug the product phone cord into a jack
for another phone line.
Try a different phone cord.
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
Comm. error [Sender CSID]A fax communication error occurred between
the product and the sender.Allow the product to retry sending the fax.
Unplug the product telephone cord from the
wall, plug in a telephone, and try making a
call. Plug...

Control panel messageDescriptionRecommended action
Fit to Page on flatbed onlyThe copy reduce/enlarge feature (called Fit
to Page) applies only to copies made from
the flatbed scanner.Use the flatbed or select another reduction/
enlargement setting.
Install [color] cartridgeOne of the color cartridges is not installed with
the door closed.Install the indicated color cartridge.
Invalid driver Press OKYou are using the incorrect printer driver.Select the printer driver that is appropriate for
your...

Control panel messageDescriptionRecommended action
Order [color] cartridge.A color print cartridge is low.Order the indicated color print cartridge.
Print failure, press OK. If error repeats,
turn off then on.The product could not print the current page
because of its complexity.Press OK to clear the message.
Allow the product to finish the job, or press
Cancel to cancel the job.
Scanner error #, Turn off then onThe product has experienced an error in the
scanner sub-assembly area.Turn off the power by...

Where to look for jams
Jams can occur in these locations:
●In the automatic document feeder (ADF models only)
●In input areas
●In output areas
●Inside the product paper path
Find and remove the jam by using the instructions on the following pages. If the location of the jam is
not obvious, first look inside the product.
Loose toner might remain in the product after a jam. This problem typically resolves itself after a few
sheets have been printed.
Clear jams from the ADF (photo card models only)...

2.Lifting the green lever, rotate the pick mechanism until it stays open.
3.Gently try to remove the page without tearing it. If you feel resistance, go to the next step.
4.Open the ADF lid and gently loosen the media by using both hands.
ENWWClear jams 197
 

5.When the media is free, gently pull it out in the direction shown.
6.Close the lid to the flatbed scanner.
7.Lower the green lever.
198 Chapter 15   Problem solve ENWW