HP Color LaserJet CM1312 User Manual

Fax problems
To solve fax issues, see Solve fax problems on page 138.
Optimize and improve image quality
Print-quality checklist
General print-quality problems can be solved by using the following checklist:
1.Make sure that the paper or print media that you are using meets specifications. See 
Paper and
print media on page 53. Generally, smoother paper provides better results.
2.If you are using a special print media such as labels, transparencies, glossy, or letterhead, ensure
that you have printed by...

Change print-quality settings for all future jobs
NOTE:For Macintosh instructions, see Change printer-driver settings for Macintosh on page 36.
For Windows 2000:
1.In the Windows system tray, click Start, select Settings, and then click Printers.
2.Right-click the product icon.
3.Click Properties or Printing Preferences.
4.Change the settings, and click OK.
For Windows XP:
1.In the Windows system tray, click Start, click Control Panel, and then click Printers and Faxes.
2.Right-click the product icon....

Network problems
Verify that the product is on and online
Check the following items to make sure the product is ready to print.
1.Is the product plugged in and turned on?
Make sure that the product is plugged in and turned on. If the problem persists, you might have a
defective power cable, power source, or product.
2.Is the product Ready light on?
If the light is blinking, you might need to wait until the current job is completed.
3.Is the product control-panel display blank?
●Make sure the product is...

If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the product, and the computer are all configured for the same network.
5.Have any software programs been added to the network?
Make sure they are compatible and that they are installed correctly with the correct printer drivers.
6.Are other users able to print?
The problem may be workstation-specific. Check the workstation network drivers, printer drivers,
and redirection.
7.If other users are able...

Solve software problems
Solve common Windows problems 
Error message:
General Protection FaultException OE
Spool32
Illegal Operation
Cause
Solution
Close all software programs, restart Windows, and try again.
Select a different printer driver. If the device PCL 6 printer
driver is selected, switch to the PCL 5 or HP postscript level 3
emulation printer driver, which can be done from a software
program.
Delete all temp files from the Temp subdirectory. Determine
the name of the directory by opening the...

The product name, IP address, or “Rendezvous” or “Bonjour” host name does not appear in the printer list box in the Printer Setup
Utility.
Cause
Solution
The product might not be ready.Make sure that the cables are connected correctly, the product is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The wrong product name, IP address, or Rendezvous or Bonjour
host name is being used.Check the product name,...

When connected with a USB cable, the product does not appear in the Macintosh Printer Setup Utility after the driver is selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.Software troubleshooting
●Check that your Macintosh supports USB.
●Verify that your Macintosh operating system is Mac OS X v10.3
or Mac OS X v10.4.
●Ensure that your Macintosh has the appropriate USB software
from Apple.
Hardware troubleshooting
●Check that the product is turned on.
●Verify that...

IssueCauseSolution
Limit Check ErrorPrint job is too complex.You may need to print your job at
600 dots per inch, reduce the complexity
of the page, or install more memory.
VM ErrorFont ErrorSelect unlimited downloadable fonts
from printer driver.
Range Check Font Error Select unlimited downloadable fonts
from printer driver.
Table 15-3  PS errors (continued)
226 Chapter 15   Problem solve ENWW
 

A Supplies and accessories
ENWW227
 

Order parts, accessories, and supplies
Several methods are available for ordering parts, supplies, and accessories.
Order directly from HP
You can obtain the following items directly from HP:
●Replacement parts: To order replacement parts in the U.S., go to 
www.hp.com/go/hpparts.
Outside the United States, order parts by contacting your local authorized HP service center.
●Supplies and accessories: To order supplies in the U.S., go to 
www.hp.com/support/
CM1312series. To order supplies worldwide, go to...