HP Color LaserJet CM1312 User Manual

ProblemCauseSolution
More than one sheet feeds at
one time.The media tray might be overloaded.Remove all media from the tray, and then
return some of the media to the tray. See 
Load
paper and print media on page 58.
The media might be wrinkled, folded, or
damaged.Verify that the media is not wrinkled, folded, or
damaged. Try printing on media from a new or
different package.
The media might have been fanned before it
was loaded.Load media that was not fanned. Loosen ream
by twisting paper stack.
Media...

ProblemCauseSolution
Pages did not print. The product might not be pulling media
correctly.See Media-handling problems on page 207.
The media might be jamming in the product.Clear the jam. See Clear jams on page 195.
The USB cable or the network cable might be
defective or incorrectly connected. ●Disconnect the cable at both ends and
reconnect it.
●Try printing a job that has printed in the
past.
●Try using a different USB or network
cable.
The product IP address might have been
changed.From the control...

NOTE:Verify that the media meets HP specifications. If the media meets HP specifications, recurring
feed problems indicate the pickup roller or separation pad is worn. Contact HP. See 
www.hp.com/
support/CM1312series or the support flyer that came in the product box.
Image problems
ProblemCauseSolution
Copy edges are cropped when
copying from the glassThe original is edge-to-edge or has smaller
margins than those supported by this
product.Position the original 6.35 mm (1/4 inch)
away from the...

ProblemCauseSolution
Black dots or streaks appear on
copy jobs only.Ink, glue, correction fluid, or an unwanted
substance might be on the automatic
document feeder (ADF) or flatbed scanner.Clean the product. See Clean the product
on page 179.
Copies are too light or dark.The printer driver or product software
settings may be incorrect.Verify that the quality settings are correct.
See the product software Help for more
information about changing the settings.
The product may not be calibrated.Calibrate...

ProblemCauseSolution
More than one sheet feeds at one
time.The media tray might be overloaded.Remove some of the media from the tray.
See 
Load paper and print media
on page 58.
The media might be wrinkled, folded, or
damaged.Verify that the media is not wrinkled, folded,
or damaged. Try printing on media from a
new or different package.
The product does not pull media
from the media input tray.The product might be in manual feed mode.●If Manual appears on the product
control-panel display, pressOK to...

Performance problems
ProblemCauseSolution
No copy came out.The input tray might be empty.Load media in the product. See Load paper
and print media on page 58 for more
information.
The original might have been loaded
incorrectly.In the automatic document feeder (ADF),
load the original with the narrow side forward
and the side to be scanned facing up.
Place the original document face-down on
the flatbed scanner with the upper-left
corner of the document at the corner
indicated by the icon on the scanner....

Scan problems
Solve scanned-image problems
ProblemCauseSolution
The scanned image is of poor
quality.The original might be a second-generation
photo or picture.●To eliminate the patterns, try reducing
the size of the image after scanning.
●Print the scanned image to see if the
quality is better.
●Verify that the resolution settings are
correct for the type of scan job that you
are performing. See 
Scanner
resolution and color on page 100.
●For best results, use the flatbed
scanner for scanning rather...

ProblemCauseSolution
Part of the image did not scan.The original might have been loaded
incorrectly.Load the original on the flatbed glass or use
the media guides when you load the
originals into the ADF. See 
Load originals for
scanning on page 94.
A colored background might be causing
images in the foreground to blend into the
background.Try adjusting the settings before you scan
the original or enhancing the image after you
scan the original.
The original is longer than 381 mm (15
inches).The maximum...

Scan-quality problems
Prevent scan-quality problems
The following are a few simple steps you can take to improve copy and scan quality.
●Use the flatbed scanner, rather than the automatic document feeder (ADF) input tray, to scan.
●Use high-quality originals.
●Load the media correctly. If the media is loaded incorrectly, it might skew, which causes unclear
images. See 
Load paper and print media on page 58 for instructions.
●Adjust the software settings according to how you plan to use the scanned page....

ProblemCauseSolution
Communication errors on the PCOne or more of the printer cables is loose.Check the printer cables and make sure they
are plugged in securely.
The product is not on.Turn the product on.
If the product is connected through a
network, the IP address may have changed.Verify that the IP Address for the product is
correct.
Antivirus, antispyware, or firewall software
may be interfering with communication.Consult the antivirus, antispyware, or
firewall software documentation.
The product is...