HP Color LaserJet CM1015 User Manual

Supplementary Documentation
A printed copy of this user guide is available in the following languages.
Table A-1  User guides
LanguagePart number
EnglishCB394-90907
CatalanCB394-90908
Chinese (Simplified)CB394-90928
Chinese (Traditional)CB394-90929
CzechCB394-90909
DanishCB394-90910
DutchCB394-90919
FinnishCB394-90913
FrenchCB394-90914
GermanCB394-90911
HungarianCB394-90915
Indonesian (Bahasa)CB394-90916
ItalianCB394-90917
KoreanCB394-90918
NorwegianCB394-90920
Portuguese (Brazilian)CB394-90922...

218 Appendix A   Accessories and supplies information ENWW
 

B Service and support
ENWW219
 

Hewlett-Packard limited warranty statement
HP PRODUCT DURATION OF LIMITED WARRANTY
HP Color LaserJet CM1015/CM1017 MFP 1 year, Limited Warranty
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials
and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects
during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
Replacement products...

Print Cartridge Limited Warranty Statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or
tampered with in any way, (b) experience problems resulting from misuse, improper storage, or
operation outside of the published environmental specifications for the MFP product or (c) exhibit wear
from ordinary use.
To obtain warranty service, please return the product to place of...

HP Customer Care
Online services
For 24-hour access to information by using a modem or Internet connection
World Wide Web: Updated HP MFP software, product and support information, and printer drivers in
several languages can be obtained from 
http://www.hp.com/support/cljCM1015_CM1017. (The site is
in English.)
Online troubleshooting tools
HP Instant Support Professional Edition (ISPE) is a suite of Web-based problem solving tools for desktop
computing and printing products. ISPE helps you quickly...

To locate HP-Authorized Dealers in the United States or Canada, call 1-800-243-9816 (United States)
or 1-800-387-3867 (Canada). Or, go to 
http://www.hp.com/go/cposupportguide.
For service for your HP product in other countries/regions, call the HP Customer Support telephone
number for your country/region. See the flyer that came in the box with the MFP.
HP service agreements
Call: 1-800-HPINVENT [1-800-474-6836 (U.S.)] or 1-800-268-1221 (Canada).
Out-of-Warranty Service: 1-800-633-3600.
Extended...

Repacking the MFP
If your MFP needs to be moved or shipped to another location, perform the following procedure to repack
the MFP.
CAUTIONShipping damage as a result of inadequate packing is the customers responsibility.
To ensure proper protection during shipment, the MFP must be repackaged properly using the
original cushions.
Repack the MFP
CAUTION It is extremely important  to remove the print cartridges before shipping the MFP.
Print cartridges left in the MFP during shipping will leak and entirely...

Service information form
WHO IS RETURNING THE EQUIPMENT?Date:
Person to contact:Phone:
Alternate contact:Phone:
Return shipping address:
 
 Special shipping instructions:
WHAT ARE YOU SENDING?
Model name:
Model number:Serial number:
Please attach any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, and so on) that are not required to complete
the repair.
HAVE YOU REMOVED THE PRINT CARTRIDGES?
You must remove them before shipping the MFP, unless a mechanical problem prevents you...

226 Appendix B   Service and support ENWW