HP Color LaserJet CM1015 User Manual

8.Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived.
See the enclosed recycling guide for recycling instructions.
9.When using a non-HP print cartridge, check the MFP control panel for further instructions.
For additional help, go to 
http://www.hp.com/support/clj1015_1017.
NOTEAfter replacing or changing a black print cartridge, a cleaning page automatically prints.
This helps prevent speckles on the front or back of printed documents. For a more...

Calibrate the MFP
The MFP automatically self-calibrates, but calibration settings can be manually adjusted by using the
HP ToolboxFX.
Environmental differences or aging print cartridges might cause fluctuations in image density. The MFP
accounts for this with image stabilization control. The MFP automatically calibrates at various times to
maintain the highest level of print quality. Also request a calibration by using the HP ToolboxFX.
The MFP does not interrupt a print job to calibrate. It waits until...

14 Problem solving
●Problem solving process
●
Control-panel messages
●
Solve print problems
●
Resolve copy problems
●
Resolve scanning problems
●
The device control panel display has black lines or dots, or becomes blank
●
Clear paper jams
●
Additional problem solving tools
ENWW169
 

Problem solving process
Use the problem solving checklist to resolve MFP issues.
Problem solving checklist
Follow these steps when trying to solve an MFP problem.
Step
numberVerification stepPossible problemsSolutions
1Is the power on?
When the MFP is
connected to a grounded
power source, the control
panel shows Hewlett-
Packard with both the
Ready and Attention lights
blinking. The control panel
then displays
Initializing... then Ready,
at which time only the
green light is on.No power due to failed...

Step
numberVerification stepPossible problemsSolutions
5Does the MFP print from
the computer?
Connect the network
cable or USB cable to the
MFP and the computer.
Use a word-processing
application to send a print
job to the MFP.Software is not installed correctly or an
error occurred during software
installation.Run the uninstall via the program group.
Reinstall using the software CD.
The cable is not connected correctly.Reconnect the cable.
An incorrect driver is selected.Select the proper driver.
Other...

Control-panel messages
The following are control-panel warning icons that may be seen on the HP Color LaserJet CM1017 MFP.
General error
Memory card error
Paper error
Paper jam
Attention
Scanner error
The majority of the control-panel messages are intended to guide the user through typical operation.
The control-panel messages indicate the status of the current operation, and include a page count on
the second line of the display, if appropriate. In addition, alert messages, warning messages, and...

Control panel messageDescriptionRecommended action
10.000x Supply ErrorE-label cannot be read or print cartridge is not
properly installed.
10.0000 = Black print cartridge
10.0001 = Cyan print cartridge
10.0002 = Magenta print cartridge
10.0003 = Yellow print cartridge1.Remove the print cartridge and verify
that the E-label reader guide pin is not
broken.
2.Reinstall print cartridge.
3.Turn on the printer.
4.If the problem is not solved, replace the
cartridge.
10.100x Supply Error
Reinstall
The supplies...

Control panel messageDescriptionRecommended action
57 Fan Error
Turn off then turn onThe device has experienced a problem with
its internal fan.Turn off the power by using the power switch,
wait at least 30 seconds, then turn on the
power and wait for the device to initialize.
If the error persists, contact HP customer
support. See 
HP Customer Care or the
support flyer that came in the MFP box.
59.xx ErrorThe device has experienced an internal
hardware error.Turn off the power by using the power...

Control panel messageDescriptionRecommended action
HP supplies
installedThe printer transitioned from having one or
more non-HP supplies to having all HP
supplies installed.No action required.
Incorrect  cartridgeThe  print cartridge may be crooked,
or installed in the wrong print cartridge slot.
One of the following messages may display:
Incorrect black cartridge
Incorrect cyan cartridge
Incorrect magenta cartridge
Incorrect yellow cartridgeReinstall the  print cartridge.
Insert only 1 memory card at a...

Control panel messageDescriptionRecommended action
Memory card is unsupportedThe memory card that you have inserted is
not a type that is supported.Insert a card that is supported. The HP Color
LaserJet CM1017 MFP supports the
following cards:
●CompactFlash
●Ultra CompactFlash
●Smart Media
●Memory Stick
●Secure Digital
●Multi Media Card
●xD Card
Memory card slots
are disabledThe memory card slots have been disabled.Contact your system administrator.
Memory is low. Press [OK].
Press [OK]The device memory...