HP Color LaserJet CM1015 User Manual

ProblemCauseSolution
MFP does not pull media from the media
input tray.The MFP might be in manual feed mode.●If Manual feed appears on the MFP
control-panel display, press OK to
print the job.
●Verify that the MFP is not in manual
feed mode and print the job again.
The media tray might be overloaded.Remove some of the media from the tray.
See Load trays.
The paper-length adjustment control in
tray 2 or optional tray 3 is set at a length
that is greater than the media size.Adjust the paper-length...

ProblemCauseSolution
Pages did not print.
The MFP might not be pulling media
correctly.See Media-handling problems.
The media is jamming in the MFP.Clear the jam.
The USB cable might be defective or
incorrectly connected.●Disconnect the USB cable at both
ends and reconnect it.
●Try printing a job that has printed in
the past.
●Try using a different USB cable.
Other devices are running on the
computer.The device might not share a USB port.
When there is an external hard drive or
network switchbox...

Resolve copy problems
The following are a few simple steps that can improve copy quality:
●Use quality originals.
●Adjust the control-panel settings for the type of original.
●Use the Text setting for items that contain mostly text.
●Use the Film photo setting when making a copy of a photograph.
●Use Picture when making a copy of a graphic.
●Use the Mixed setting for documents that include both text and graphics.
Use the table to Identify and resolve imaging problems.
ProblemCauseSolution
Copy edges are...

ProblemCauseSolution
Vertical white or faded stripes appear on the copy.The media might not meet
HP specifications.Use media that meets
HP specifications. See Media
supported on this MFP.
One or more print cartridges might
be low.Replace any low print cartridges.
If the error persists, inspect the
print cartridges for defects in the
printing area.
If the error persists contact HP customer support. See HP CustomerCare. or the support flyer that came in the MFP box.
Unwanted lines appear on the copy.
Tray...

Resolve scanning problems
Use the table to solve image-scan issues.
ProblemCauseSolution
The scanned image is of poor quality.The original might be a second-
generation photo or picture.●To eliminate the patterns, try
reducing the size of the image after
scanning.
●Print the scanned image to see if
the quality is better.
●Verify that the resolution and color
settings are correct for the type of
scan job being performed.
If the scanned page has a background
but the original document does not, the
original...

ProblemCauseSolution
The scan takes too long.
The resolution or color level is set too
high.Change the resolution and color level
settings to the correct settings for the job.
The software is set to scan in color.The system default is color, which takes
longer to scan even when scanning a
monochrome original. If you acquire an
image through TWAIN or WIA, you can
change the settings so that the original
scans in grayscale or black-and-white.
See the device software Help for details.
A print job or copy...

ProblemCauseSolution
original, close the flatbed scanner cover,
then re-scan the original.
ENWW Resolve scanning problems 193
 

The device control panel display has black lines or dots, or
becomes blank
CAUTIONStatic electricity can cause unexpected black lines or dots to appear on the device
control panel display. Do not touch the device control panel display if there is a chance that you
have collected a static electric charge (for example, by walking on carpet in a low-humidity
environment).
Was the device exposed to an  electric or magnetic field?
Unexpected lines or dots might appear on the device control panel display, or...

Clear paper jams
Occasionally, paper or other print media can become jammed during a print job. Some causes include
the following events:
CAUTIONDo NOT  use any tool or sharp object to help remove paper jams.
● The input trays are loaded improperly or overfilled.
● Tray 2 or optional tray 3 is opened during a print job.
● Too many sheets accumulated in the output area, or sheets blocked the output area.
● The print media being used does not meet HP specifications. See 
Print on special media
.
● The...

Clear jams from inside the MFP
CAUTIONJams in this area might result in loose toner on the page. If toner gets on clothes or
hands, wash them in cold water. (Hot water sets the toner into the fabric.)
1. Open the front door.
CAUTION Do not place anything on the transfer belt, which is located on the inside of the
front door. Otherwise the MFP can be adversely damaged, affecting print quality.
196 Chapter 14   Problem solving ENWW