HP Color LaserJet CM1015 User Manual
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Control panel messageDescriptionRecommended action Non-HP installedA non-HP cartridge is installed. Displays one of the following messages: ●Non-HP black installed. Press OK to accept. ●Non-HP magenta installed. Press OK to accept. ●Non-HP cyan installed. Press OK to accept. ●Non-HP yellow installed. Press OK to accept.If you believe you purchased an HP supply, please visit the HP fraud Web site at http://www.hp.com/go/anticounterfeit Service or repairs required as a result of using non-HP supplies is...
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Control panel messageDescriptionRecommended action Ready The supplies gauge displays the consumption levels of print cartridges. This is the message that displays when the non-HP supply is first installed.supply is low and using Override may result in unsatisfactory print quality. This message displays the entire time multiple non-HP supplies are used in the MFP. Replace supply. Override in use. Ready The supplies gauge displays the consumption levels of print cartridges.This message displays the entire...
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Solve print problems Print-quality problems The following sections help identify and resolve print-quality issues. Identifying and correcting print defects Use the checklist and print-quality issues charts in this section to solve print-quality problems. Print-quality checklist Resolve general print-quality problems by using this checklist: 1.Ensure the paper or print media used meets specifications. Generally, smoother paper provides better results. 2.When using a special print media such as labels,...
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ProblemCauseSolution Print is light or faded.The media might not meet HP specifications.Use media that meets HP specifications. One or more print cartridges might be low. When using non-HP print cartridges, no messages appear on the control panel or in the HP ToolboxFX.Replace any low print cartridges. If none of the print cartridges is low or empty, remove the print cartridges one at a time and inspect the toner roller in each to see if the roller is damaged. If so, replace the print cartridge. Print...
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ProblemCauseSolution The amount of background toner shading becomes unacceptable.The media might not meet HP specifications.Use a different paper with a lighter basis weight. Very dry (low humidity) conditions can increase the amount of background shading.Check the MFP environment. One or more print cartridges might be low. If non-HP print cartridges are used, no messages appear on the control panel or in the HP ToolboxFX.Replace any low print cartridges. Toner smears appear on the media.The media might...
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ProblemCauseSolution Marks repeatedly appear at even intervals on the unprinted side of the page.Internal parts might have toner on them.The problem typically corrects itself after a few more pages. The paper path might need cleaning.Clean the MFP. The fuser might be damaged or dirty.Clean using instructions in HP ToolboxFX. Contact HP Customer Care. See HP Customer Care or the support flyer that came in the MFP box. The printed page contains misformed characters.The media might not meet HP...
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ProblemCauseSolution The printed page contains wrinkles or creases.The media might be loaded incorrectly.Verify that the media is loaded correctly and that the media guides are not too tight or too loose against the stack. See Load trays. Turn over the stack of paper in the input tray, or try rotating the paper 180° in the input tray. The media might not meet HP specifications.Use a different paper, such as high- quality paper that is intended for color laser MFPs. Toner appears around the printed...
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ProblemCauseSolution Only black is printing when the document should be printing in color.Color mode is not selected in the program or printer driver.Select color mode instead of grayscale mode. The correct printer driver might not be selected in the program.Select the correct printer driver. The MFP might not be correctly configured.Print a Configuration page. If no color appears on the Configuration page, contact HP Customer Care. See HP Customer Care or the support flyer that came in the MFP box. One...
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ProblemCauseSolution The finish on the printed color page is inconsistent.The media might be too rough.Use a smooth paper or print media, such as a high-quality paper that is made for color laser MFPs. Generally, smoother media produces better the results. The finish on the printed or copied color page has light colored spots.The media may have been bent when loaded, or the ETB may be damaged.Load new paper and reprint or copy the document. If the problem persists, contact HP Customer Care. See HP...
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ProblemCauseSolution Poor print quality or toner adhesionThe paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot.Verify that the appropriate media type was selected in the printer driver. Try another kind of paper, between 100 and 250 Sheffield, 4% to 6% moisture content. Dropouts, jamming, or curlThe paper has been stored incorrectly.Store paper flat in its moisture-proof wrapping. The paper has variability from one side to the other.Turn the paper over....